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Resume
- 1. JOHN XAVIER Mobile: +91-9945851183 ~ E-Mail: johnnyxavier03@gmail.com JOB OBJECTIVE Seeking senior level assignments in Travel Operations, Administration, Facility Management and Vendor Management with an organisation of high repute in MNCs PROFILE SUMMARY High energy professional with over 11 years of rich experience in: - Travel Operations - Client Servicing - General Administration - Accommodation - Vendor Management - Facility Management - Event Management - Logistics - Team Management An effective performer with distinguished abilities in end-to-end operations management including ticket reservations, baggage services, ramp operations and customer services Adept in delivering high value-added services to corporate and individual customers by providing them effective travel solutions, thereby enhancing their satisfaction levels Proficiency in managing events with conceptualisation, procurement of materials, set design, scheduling and on-site activities Practical and business focused approach to achieve organisation goals & coupled with inter personal & communication, analytical & presentation skills CORE COMPETENCIES Achieving budgets, guest standards & ratings as per company guidelines and making improvements Issuing payment forms to the local tour operators in each port & responsible for all accounting necessary for all tours Arranging for local transport for passenger; ensuring they travel with ease and stay stress free Managing operations pertaining to foreign exchange, hotel bookings, ticketing, passports, visas, etc. Creating inbound & outbound package tours for corporate clients and building rapport with tour operators Coordinating customer service by interacting with clients, liaising with destination agents & coordinating with concerned departments for problem resolution Assisting clients in determining their itineraries & travel plans, as well as offering them most competitive travel solutions Resolving passenger queries through latest available data in order to avoid any confusion in future Interacting with customers and providing tailored consultative service as travel advice Directing the efficient rendering of facilities including housekeeping, transport, materials, etc. Handling overall forecasting, budgeting, procurement, distribution and consumption of resources Leading, recruiting, training & monitoring the performance of team members to ensure efficiency in travel operations ORGANISATIONAL EXPERIENCE Since Jan'12 Azim Premji University- Azim Premji Foundation as Resource Person Admin and Facilities-Travel Role: Responsible for managing travel functions with a team and involves in formulating a travel policy & guidelines for the organization Negotiating & evaluating with existing as well as new vendors also initiating SLA for the same Liaising with administrator of various locations and outstation vendors for arranging flight tickets and fulfilling the travel, transport & accommodation requirements of the employees Efficiently organising various Meets/Programmes/conferences of the organisation and also attended various foreign delegates Responsible for end to end submission and payment of invoices of the vendors Preparing travel reports /expense statements for various meets and sending timely travel advisory & travel guides to all the members
- 2. Managing the entire visa processing for employees of various countries and coordinating with various consulates May10 Dec11 Uniglobe Air Travel Bureau as Jr. Manager Jan03-Apr10 FCM Travel Solutions (India) Limited as Sr. Travel Consultant Role: Monitoring corporate travel desk operations of TYCO and MINDTREE Booked international and domestic through Amadeus Administering day-to-day activities and dealing with the issuance of international ND domestic E-Tickets for corporate clients Handling Visa ND Passport Related Services Interfacing with various airlines for better rates; preparing cost sheet & itinerary Overseeing telesales / reservations for Clients (corporate) Reconfirmations Managing costing and issuance activities of Holiday & Tour Packages for the agents or clients Liaising with Hotels for bookings and other services for the clients Maintaining statements fortnightly to the client Leading a team of 3 members and ensuring highest standards of performance Handled corporate travel desk operations of Sterling Commerce, Headstrong, Hindustan Unilever, ACS and ARISGLOBAL Led Airport Facilitation Team of 6 staff members and managed their day-to-day activities Provided booking of international & domestic through Amadeus Administered activities for issuance of international ND domestic E-Tickets for corporation Coordinated with the Cargo Division of various airlines Highlights: Bagged: o Best Employee Award in 2004-05 in FCM Travel Solutions (India) Limited o Spot Award from Mindtree Consulting for exceptional service in FCM Travel Solutions (India) Limited EDUCATION B.Sc. from M.G. University, Kerala in 1994 Certifications: IATA/UFTAA Certified Instructor in 2009 Marriott Meeting Professional (MMP) in 2009 ADDITIONAL COURSES Certificate Course in Computer Operations (Basic, Dbase, MS Windows & MS DOS, MSWord, MS Excel, MS PowerPoint, HTML, Adobe Pagemaker) EXTRAMURAL ENGAGEMENT Associated with NCC at college level PERSONAL DETAILS Date of Birth: 9th February, 1973 Present Address: Srilakshmi Devi Nilaya, Ground Floor, No. -718, 5th Cross, Syed Block, Vibuthipura Main Road, Annasandrapalya, Hal Vimapura Post-Bangalore-560017 Permanent Address: Pathil House, Allppuzhaa District, Kerala State, PIN - 689600 Languages Known: English, Hindi & Malayalam Location Preference: Bangalore