RESUME
- 1. HEATHER MARY HERBERT 1079/4, 13TH A Main Road, HAL 2nd stage, Indiranagar, Banaglore-560038 Contact No : +91 9980830810 E-mail : heathermaryherbert89@gmail.com Objective Seeking Mid-level positions in IT sector where professional excellence with growth can be attained in the process of dedicated work for the company’s growth. Synopsis • Total 1.5 year of experience in UNIX Production support project. • Good in Understanding of Business logic and ability to work well as a part of a team and as an individual. • Excellent in handing critical incidents and even discharged my duties thoroughly as an incident manager. • Provided technical production applications support and assistance to customers. • Currently Working with Cognizant Technology Solution, Bangalore as Senior Systems Executive Supporting Comcast Residential Email Support Project (Managing Linux based Zimbra Mail server) • Knowledge and experience in deployment, migration, upgradation and troubleshooting of RED HAT Linux, Zimbra collaboration Suite Open source. • Well groomed skills in team work and team management, with a self-motivated and self-initialized work attitude. • Also deeply interested in data science- familiar with the fundamentals of data analysis Skills • Tools : Server monitoring and scheduling tools-Operational Intelligence and Visualisation, Racon &Racon NOC, Jira and Brouha ticketing tools, Autosys, Control-M, RACON NOC, Nagios, Oracle EM R, MySQL • Operating Systems : Windows 7, Windows Server 2008, Red Hat Linux 6.0 • Analytical : Exploratory data analysis, classification, regression, graph analysis, dimensionality reduction Professional Certifications • ITIL Process Space Certified by Cognizant Technology Solutions • ITIL V3 Certified by Cognizant Technology Solutions Area of expertise: • Installing and configuring Email servers ensuring optimal performance • Troubleshooting technical issues in Red hat Linux, Zimbra Collaboration Suite Page 1 of 3
- 2. Current Employer: Company : Cognizant Technology Solutions Project : Comcast Residential Email Support. Client : Comcast Corporation Duration : December, 2013 to till date Role : Tier1 Support Linux based Zimbra Email Server & infrastructure. Client Description: Comcast Corporation is the largest mass media and Communications Company, providing Zimbra based mailbox for its subscribers, Having 1000+ Zimbra Mail servers on both Physical and Virtual environment. BAU (Business as Usual) Responsibilities: • Responsible for providing Problem and Incident / Service call management. • Supporting more than 1000+ Email servers. • Platform administration, E-mail management and Hardware support. • Maintaining File System: Creating, Checking, Repairing and monitoring the file system usage. • Monitoring system memory utilization and customizing SWAP file system. • Raising Hardware cases with HP and performing HDD, NIC &HBA card replacement. • Knowledge in Scality Storage. • System efficiency and performing monitoring Disk using Racon. • Creating Problem Record and doing Root Cause Analysis.(PR & RCA) • Restores user mailbox using Zimbra Scripts. • Documenting procedures and processes. Academic Project • Analysis of the titanic data in Kaggle.com • Automated system for surgical instrument and sponge tracking • Face recognition system for the visually impaired Academic Credentials • Bachelor of Engineering in Electronics and Biomedical as major with an aggregate of 68.8 from Govt.Model Engineering College, affiliated to Cochin University of Science and Technology, Cochin, Kerala, in the year 2013. • Class XII with an aggregate of 84.7% from Toc H Public School, Cochin in 2008 • Class X with an aggregate of 88% from Toch H ® Public School, Cochin in 2006 Personal Skills • Languages known : English, Malayalam, Tamil, Hindi, (read/write). • Leisure Interest : Dance, Music, Poetry. Page 2 of 3
- 3. Declaration I, Heather, hereby declare that the above furnished details are precise and true to the best of my knowledge. Heather Mary Herbert Page 3 of 3