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Pawan Chakravarthy

S P K Chakravarthy Meduri is a middle management professional with nearly 4 years of experience in banking operations, business development, and client relationship management. He has skills in designing office policies, procedures, and measuring results. He is conversant with the Finacle banking software. He has experience promoting products, managing teams, and implementing strategies to enhance business volumes and growth. Currently working at ICICI Bank since 2012, his roles have included conceptualizing operational strategies, ensuring regulatory compliance, managing accounts and reconciliations, overseeing account openings, and coaching staff. He has received recognition for his performance and audit scores.

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S P K Chakravarthy Meduri : 91-9000994118/91-9030385773 : dsrisai04@gmail.com MIDDLE MANAGEMENT PROFESSIONAL Banking Operations Business Development Client Relationship Management PROFILE SUMMARY A result oriented professional with nearly 4 years of experience in the arena of: Banking Operations Compliance Product Promotion Bank Reconciliation Client Relationship Management Escalation Management Skilled in designing and implementing office policies by establishing standards & procedures, thus measuring results against standards and making necessary adjustments Conversant with Finacle, Banking Software Insightful experience in promoting attractive products and services to customers Demonstrated acumen in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence Experience of managing operations and implementing strategies towards enhancing market penetration, business volumes and growth Possess excellent motivational skills to sustain growth momentum while motivating peak individual performances CORE COMPETENCIES Acquiring business and monitoring the existing business in the branch Monitoring clients portfolio performance, conducting profitability analysis, rendering sustained advisory services for securing high ROI and increasing retention levels Generating profitability through investment business as well as planning the activities so as to achieve sales targets Building and maintaining healthy business relations with major clients, ensuring the customer satisfaction by achieving delivery and service quality norms Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery/service norms Leading & monitoring performance of the team members to ensure efficiency in the banking operations and meeting of targets Creating a healthy & learning environment while ensuring creative & operational development of the employees ORGANIZATIONAL EXPERIENCE Since March12 with ICICI Bank Details across the tenure: Role: Conceptualizing strategies related to operational logistics for the branch's huge success Ascertaining: o That bank records and statements are properly handled and maintained o Daily reconciliation of banking records to match cash transactions of the day o The highest degree of banking services to customers Accountable for planning and directing banking operations through bank managerial duties Developing good relationships with customers and other financial institutions Responsible for promoting attractive products and services to customers
Coaching and mentoring banking staff in their day-to-day operations and tasks Accountable for evaluating measurement systems like FOCUS, Productivity, Quality Scores and TAT Scores Involved in: o Complying with the audit banking rules and regulations, with specific emphasis on KYC, AML requirements and SOX compliance and ensuring that branches score high on IAD/ external audits o Managing office accounts on daily basis for timely reversal within TAT o Taking customers escalations and responding to the queries from senior management and CO Oversaw account opening process, which includes account opening in the name of individuals, proprietary, partnership, private limited companies, GP accounts along with NRI Account opening process Organized training sessions for staff to enable appreciation of the various banking operations, guidelines and banking circulars periodically Accomplishments: Recognized for being promoted as Senior Officer within a short period of time . Attained performance ratings as P2 for taking initiative in FY 2014-15. Ensured & fostered customer service & satisfaction all the time among the branch staff by taking measures Acknowledged for having qualified for the following contests, which were held in FY2015-16,FY 2014-15: o Rated Four Star rating in IAD audit for the current FY 2015-16 o Star of AP recognition contest on prudential life insurance. o RIBG Gold Loan Ka Super Star. o Quest for Excellence Contest on Gold Loans. EDUCATION Post Graduate Diploma in Banking & Operations (PGDBO) from NIIT, IFBI Hyderabad in 2012 Master of Business Administration (Marketing & Systems Management) from VRS & YRN College, ANU University, CHIRALA in 2008 Bachelor of Science (Maths, Physics, Chemistry) from Priyadarshini Degree College, Tenali, Andhra Pradesh in 2006 XII from Sri Sai Jr. College, Tenali, Andhra Pradesh in 2003 X from Sri Sai Residential School, Tenali , Andhra Pradesh in 2001 PROFESSIONAL CERTIFICATIONS Completed NISM-V-A Mutual Funds Distributors Certification Examination as required under the SEBI IT SKILLS Well versed with MS Office, Finacle and Fundamentals of Internet PERSONAL DETAILS Date of Birth: 4th March 1986 Address: D.No: 3-5-184/354/A, Road No: 7/I, Krishna Nagar, Moulali, Hyderabad - 500039 Languages Known: English, Telugu and Hindi (R&W) Declaration: I hereby declare that the above mentioned information is correct to the best of my knowledge. (M SAI PAVAN)
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  • 1. S P K Chakravarthy Meduri : 91-9000994118/91-9030385773 : dsrisai04@gmail.com MIDDLE MANAGEMENT PROFESSIONAL Banking Operations Business Development Client Relationship Management PROFILE SUMMARY A result oriented professional with nearly 4 years of experience in the arena of: Banking Operations Compliance Product Promotion Bank Reconciliation Client Relationship Management Escalation Management Skilled in designing and implementing office policies by establishing standards & procedures, thus measuring results against standards and making necessary adjustments Conversant with Finacle, Banking Software Insightful experience in promoting attractive products and services to customers Demonstrated acumen in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence Experience of managing operations and implementing strategies towards enhancing market penetration, business volumes and growth Possess excellent motivational skills to sustain growth momentum while motivating peak individual performances CORE COMPETENCIES Acquiring business and monitoring the existing business in the branch Monitoring clients portfolio performance, conducting profitability analysis, rendering sustained advisory services for securing high ROI and increasing retention levels Generating profitability through investment business as well as planning the activities so as to achieve sales targets Building and maintaining healthy business relations with major clients, ensuring the customer satisfaction by achieving delivery and service quality norms Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery/service norms Leading & monitoring performance of the team members to ensure efficiency in the banking operations and meeting of targets Creating a healthy & learning environment while ensuring creative & operational development of the employees ORGANIZATIONAL EXPERIENCE Since March12 with ICICI Bank Details across the tenure: Role: Conceptualizing strategies related to operational logistics for the branch's huge success Ascertaining: o That bank records and statements are properly handled and maintained o Daily reconciliation of banking records to match cash transactions of the day o The highest degree of banking services to customers Accountable for planning and directing banking operations through bank managerial duties Developing good relationships with customers and other financial institutions Responsible for promoting attractive products and services to customers
  • 2. Coaching and mentoring banking staff in their day-to-day operations and tasks Accountable for evaluating measurement systems like FOCUS, Productivity, Quality Scores and TAT Scores Involved in: o Complying with the audit banking rules and regulations, with specific emphasis on KYC, AML requirements and SOX compliance and ensuring that branches score high on IAD/ external audits o Managing office accounts on daily basis for timely reversal within TAT o Taking customers escalations and responding to the queries from senior management and CO Oversaw account opening process, which includes account opening in the name of individuals, proprietary, partnership, private limited companies, GP accounts along with NRI Account opening process Organized training sessions for staff to enable appreciation of the various banking operations, guidelines and banking circulars periodically Accomplishments: Recognized for being promoted as Senior Officer within a short period of time . Attained performance ratings as P2 for taking initiative in FY 2014-15. Ensured & fostered customer service & satisfaction all the time among the branch staff by taking measures Acknowledged for having qualified for the following contests, which were held in FY2015-16,FY 2014-15: o Rated Four Star rating in IAD audit for the current FY 2015-16 o Star of AP recognition contest on prudential life insurance. o RIBG Gold Loan Ka Super Star. o Quest for Excellence Contest on Gold Loans. EDUCATION Post Graduate Diploma in Banking & Operations (PGDBO) from NIIT, IFBI Hyderabad in 2012 Master of Business Administration (Marketing & Systems Management) from VRS & YRN College, ANU University, CHIRALA in 2008 Bachelor of Science (Maths, Physics, Chemistry) from Priyadarshini Degree College, Tenali, Andhra Pradesh in 2006 XII from Sri Sai Jr. College, Tenali, Andhra Pradesh in 2003 X from Sri Sai Residential School, Tenali , Andhra Pradesh in 2001 PROFESSIONAL CERTIFICATIONS Completed NISM-V-A Mutual Funds Distributors Certification Examination as required under the SEBI IT SKILLS Well versed with MS Office, Finacle and Fundamentals of Internet PERSONAL DETAILS Date of Birth: 4th March 1986 Address: D.No: 3-5-184/354/A, Road No: 7/I, Krishna Nagar, Moulali, Hyderabad - 500039 Languages Known: English, Telugu and Hindi (R&W) Declaration: I hereby declare that the above mentioned information is correct to the best of my knowledge. (M SAI PAVAN)