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- 1. Lori Roche MSN RN, MBA/HC 76 Devon Lane, Williamsville, NY 14221 (585) 362-2444 Roche_lori@yahoo.com 1 Summary of Qualifications  25 years nursing experience in a variety of healthcare settings  Over 15 years in nursing leadership  Well educated in nursing,clinical, and business operations  Expertise in patient care/management across the healthcare continuum  Proven ability to improve patient outcomes  High level experience in implementing change  High level experience in instituting and implementing policy  Proven track record of achieving home care agency profitability  Experienced in clinical and business operations Professional Experience Weinberg Campus, 2700 North Forest Road, Getzville, New York June 2015 – present Director of Patient Services  Director of Patient Services for LHCSA and CHHA  Department reorganization increasing staff productivity and accountability  Developed and implemented policy/process changes  Increased referrals and client census for home care services  Developed and implemented staff development and training  Developed quality assurance programbased on Outcome Based Quality Indicators  Experienced in regulatory agency surveys and plans of correction  Experienced in department budgeting and operations  Developed and implemented New York State Department of Health Plan of Correction(s) Health Association of Niagara County, Inc. Niagara Falls, New York December 2014 – June 2015 Home Care Director  Director of Patient Services for LHCSA  Developed and implemented policy/process changes  Successfulrecruitment and retention of nursing staff  Increased referrals and client census for home care services  Increased number of home care personal care hours meeting agency targets  Increased home care agency revenues  Developed personal care aide mentoring program  Developed and facilitated RN and patient care aide in-service and training  Experienced in regulatory agency surveys and plans of correction Nexera, Inc. New York, New York December 2012 – December 2014 Clinical Consultant Value AnalysisManager  Developed and implemented Value Analysis process at Kaleida Health  Facilitated cooperation and collaboration among Value analysis team members  Engaged and empowered physicians,nurses,and other healthcare professionals in value analysis encouraging practice changes and cost savings  Clinical liaison between supply chain department and clinicians  Facilitated securement of purchased services contracts  Achieved total savings of $9,591,942
- 2. Lori Roche MSN RN, MBA/HC 76 Devon Lane, Williamsville, NY 14221 (585) 362-2444 Roche_lori@yahoo.com 2 Wyoming County Community Health System, Warsaw, New York September 2011 – December 2012 Chief Operating Officer  Directed operations for community based acute care hospitaland nursing facility  Implemented staffing changes in all support departments  Improved pharmacy operations through improvement in staff productivity, inventory management and automated medication dispensing systems  Co-wrote grants:anesthesia machines, cardiac monitors, automated medication dispensing units  Co-lead hospitalconstruction/renovation project  Developed and led Emergency Preparedness program  Developed and monitored operating budgets forclinical and ancillary departments Wyoming County Community Health System, Warsaw, New York April 2007 – September 2011 Director of Nursing  Directed and managed clinical services in acute care community based hospital  Workforce redesign with established minimum staffing requirements and acuity based assignments  Developed and implemented clinical advancement program for nurses  Successfulrecruitment and retention of staff  Developed and implemented staff education program to improve clinical competency and patient outcomes  Restructured nursing performance improvement program resulting in 28% reduction in UTIs, 40% reduction in surgical site infections, 46% improvement in nursing documentation, 50% reduction in medication errors  Customized and implemented electronic medical record in clinical areas Wyoming County Department of Health, Silver Springs, New York March 2003 – April 2007 Director of Patient Services  Directed and managed patient care services for certified home care agency  Workforce redesign with 33% increase in staff productivity  Successfulrecruitment and retention of staff  Customized and implemented electronic medical record  Developed and implemented telemedicine program  NYS IPRO award for most improved home care agency  Increased referrals by 50%  Increased home care agency revenues  Experience in regulatory agency surveys and plans of correction Wyoming County Health Department, Silver Springs, New York November, 2000 – March 2003 Community Health Nurse  Direct care of home care clients  Patient education, health coaching, clinical care  Case Management of home care clients including supervision of LPNs and home care aides  Liaison between patient and health care provides,community services and insurance providers Wyoming County Community Health System, Warsaw, New York June 1991 – November 2000 Registered Nurse  Direct care of acutely ill patients  Worked in variety of patient care areas: Emergency, ICU, Medical/Surgical, Pediatrics, Telemetry  Charge Nurse and Nursing Supervisor
- 3. Lori Roche MSN RN, MBA/HC 76 Devon Lane, Williamsville, NY 14221 (585) 362-2444 Roche_lori@yahoo.com 3 Letchworth Central School, Gainesville, New York July 1996 – June 1998 School Nurse  Directed and managed healthcare for 1500 students Education State University of New York at Alfred, Alfred, New York August 1989 – May 1991 Associates of Applied Science in Nursing Roberts Wesleyan College, Rochester, New York June 2003 – December 2004 Bachelorof Science in Nursing GPA 3.8 University of Phoenix, Phoenix Arizona January 2005 – December 2008 Masters of Science in Nursing/BusinessAdministration in Healthcare Management GPA 3.8 Additional Information  Skills:Microsoft applications: Word, Outlook, Excel, and PowerPoint. Allscripts, CPSI, PhDoc electronic medical record applications. Experienced and highly motivated visionary and healthcare leader. Experienced in presentations to professional boards.Demonstrated success in improving operational, clinical and financial performance.  Awards: Sigma Theta Tau International Honor Society of Nursing, NYS IPRO award for Most Improved Home Care Agency,Emergency Medical Technician of the Year  Professional Organizations: National Association of Professional Women, Association of Home Care Coding & Compliance, Home Healthcare Nurses Association