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K.S Shanmuganathan
K.S Shanmuganathan

K.S. Shanmuganathan is seeking a challenging position in hotel management to apply his knowledge and experience. He has over 25 years of experience in various roles including operations manager, F&B manager, marketing manager, and steward. His most recent role was as operations manager for Jiwana Residency in Rameshwaram from 2015 to present, where he oversees all hotel departments and ensures smooth operations.

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CURRICULUM VITAE Mob : +91 98421 32172 E mail : ksshanmuganathan@yahoo.com Address K.S.Shanmuganathan, No: 9 E1, 1st Cross Street, Joseph Nagar, Thirunagar, Madurai - 625 006 OBJECTIVE Obtain challenging position in busy hotel in order to apply my knowledge and experience for the hotel Development. To in a position of where my administrative competence interpersonal skills and client Management, benefits and enhances the effectiveness and efficiency in the delivery of solutions and affiliating towards the growth of the organization objective. From 08.03.2013 joined With Venus Hotel Consultants, Chennai and gained knowledge in Systematic Hotel Operations (Pre and Post Opening), Staff Training, Budgeting, Planning and Team Management. EDUCATIONAL QUALIFICATION B.Sc., Degree, Craft Course in F&B Service PROFESSIONAL EXPERIENCE From 26.11.15 Operations Manager Job Responsibilities: JIWAN RESIDENCY, RAMESWARAM -Fully responsible for all aspects of all departments. -Support and work with all Head of Departments in all aspects of running this hotel. -Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. -Preparing Minutes of the meeting to be sent to Consultant and MD -Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /MD guidance to be taken wherever required. -Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc) -Be on available on call 24 hours a day to resolve any urgent problems on emergencies. -Responsible for the overall management of the operation of the hotel. -Any other duties assigned. From 15.12.14 to 25.11.2015 F&B Manager - A Leader and have the ability to drive a Team. Hotel ASHWA PARK, Salem. - Lead the Pre Opening Team - An Enthusiastic & Energetic.
- Involved in Pre and Post Opening Operations of the hotel From 08.03.2013 to 30.11.14 F&B Manager - Overlooking the Hotel's operations and ensure effective and efficient utilization Hotel JC Residency, Madurai. of resources with feedback from guests and complete customer satisfaction. - Having thorough knowledge in Corporate Sales and Leisure market. - Strong understanding of customer and market dynamics and requirements. - Able to achieve revenue & GOP targets. - Accountable for total image of Property. - To ensure congenial atmosphere in which employees can perform to the best of their ability. - To successfully apply in-house marketing for the operations product in order to maximize achievement of profitability Targets. - Ability to exceed the Owner's expectation. - To maintain the Brand Standard of the Hotel. Achievements: Food Cost: Banquets: 18%, Restaurant: 36% Average Sales Rs: 29.5 Lakes / Month (FY 12-13) From 19.11.2012 to 28.02.2013 Operation Manager Hotel Kathir Palace, Madurai. - To managing the entire hotel operations smoothly - Reporting to M.D about rooms reservation status - To rectify the complaints then and there implement the good suggestions given by the guest. - To maintain good relationship with companies. - To maintain hospitality with guests. - To manage the hotel operations to achieve maximum profitability, ensure guest satisfaction. - Meeting and greeting customers / Ensuring security effective - Addressing problems and troubleshooting Achievements: Achieved 45% of Occupancy From 30.01.2012 to 20.10.2012 Se. Marketing Executive Sangam Hotels, Madurai. - Reporting to the General Manager about restaurant and banquet booking detail - To maintain good relationship with companies. - To maintain hospitality with guests. Achievements: Average Sales Rs: 5 Lakes / Month Including Room & F&B outlet Sales From 14th June 2008 to 30.11.2011 Marketing Manager Hotel The Metropole, Madurai. (A Business Class Hotel) - Joined as Marketing Executive and Promoted as Marketing Manager. - To managing the entire hotel operations smoothly - Reporting to General Manager about rooms reservation status and banquet booking detail - To rectify the complaints then and there implement the good suggestions given by the guest. - To maintain good relationship with companies. - To maintain hospitality with guests. - To manage the hotel operations to achieve maximum profitability, ensure guest satisfaction. - To perform other duties and responsibilities as assigned by GM and MD. - To planning and organizing accommodation, catering every day. - Meeting and greeting customers / Ensuring security effective - Addressing problems and troubleshooting
- Ensuring events and conferences run smoothly. Achievements: Food Cost: 29% Average Sales Rs: 5.0 Lakes / Month Room Occupancy: 45% 9th March1998 to 31st March 2008 A Successful Entrepreneur 15th July 1997 to 2nd February 1998 Senior Marketing Manager, Prasanthi Resorts, Madurai. (A Time Share Company) 15th March 1997 to 10th June 1997 Restaurant Manager - To managing the restaurant activities and Banquet activities. Hotel Mayas, Trichy. - Reporting to the General Manager about restaurant and banquet booking detail - To rectify the complaints then and there implement the good suggestions given by the guest. - To maintain good relationship with companies. - To maintain hospitality with guests. 03rd November 1995 to 14th January 1997 Sales officer Hotel Mass, Pondicherry. - To managing the entire hotel operations in Hotel Mass and Mass Clasique Beach Resort Smoothly - Reporting to Resort Manager about rooms reservation status and banquet booking detail - To rectify the complaints the and there implement the good suggestions given by the guest. - To maintain good relationship with companies. - To maintain hospitality with guests. - In charge for the successful operation of the Mass Clasique Bakery. 30th December 1992 to 31St October 1995 Steward Grade I Hotel Guest Line Days, Thirupathi. 11th May 1992 to 11th November, 1992 Industrial Trainee The Trident, Chennai. LANGUAGES KNOWN Tamil / English PERSONAL INFORMATION Name : K.S.Shanmuganathan Nationality : Indian Date of Birth : 13.07.1970 Religion : Hindu Sex : Male Marital Status : Married I hope that my profile would prove too suitable for the applied job, if I am presented with an opening. I assure I will strive hard to achieve the targets & job requirements. Place: Madurai Thanking You Date: Yours truly (K.S.Shanmuganathan)

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  • 1. CURRICULUM VITAE Mob : +91 98421 32172 E mail : ksshanmuganathan@yahoo.com Address K.S.Shanmuganathan, No: 9 E1, 1st Cross Street, Joseph Nagar, Thirunagar, Madurai - 625 006 OBJECTIVE Obtain challenging position in busy hotel in order to apply my knowledge and experience for the hotel Development. To in a position of where my administrative competence interpersonal skills and client Management, benefits and enhances the effectiveness and efficiency in the delivery of solutions and affiliating towards the growth of the organization objective. From 08.03.2013 joined With Venus Hotel Consultants, Chennai and gained knowledge in Systematic Hotel Operations (Pre and Post Opening), Staff Training, Budgeting, Planning and Team Management. EDUCATIONAL QUALIFICATION B.Sc., Degree, Craft Course in F&B Service PROFESSIONAL EXPERIENCE From 26.11.15 Operations Manager Job Responsibilities: JIWAN RESIDENCY, RAMESWARAM -Fully responsible for all aspects of all departments. -Support and work with all Head of Departments in all aspects of running this hotel. -Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. -Preparing Minutes of the meeting to be sent to Consultant and MD -Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /MD guidance to be taken wherever required. -Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc) -Be on available on call 24 hours a day to resolve any urgent problems on emergencies. -Responsible for the overall management of the operation of the hotel. -Any other duties assigned. From 15.12.14 to 25.11.2015 F&B Manager - A Leader and have the ability to drive a Team. Hotel ASHWA PARK, Salem. - Lead the Pre Opening Team - An Enthusiastic & Energetic.
  • 2. - Involved in Pre and Post Opening Operations of the hotel From 08.03.2013 to 30.11.14 F&B Manager - Overlooking the Hotel's operations and ensure effective and efficient utilization Hotel JC Residency, Madurai. of resources with feedback from guests and complete customer satisfaction. - Having thorough knowledge in Corporate Sales and Leisure market. - Strong understanding of customer and market dynamics and requirements. - Able to achieve revenue & GOP targets. - Accountable for total image of Property. - To ensure congenial atmosphere in which employees can perform to the best of their ability. - To successfully apply in-house marketing for the operations product in order to maximize achievement of profitability Targets. - Ability to exceed the Owner's expectation. - To maintain the Brand Standard of the Hotel. Achievements: Food Cost: Banquets: 18%, Restaurant: 36% Average Sales Rs: 29.5 Lakes / Month (FY 12-13) From 19.11.2012 to 28.02.2013 Operation Manager Hotel Kathir Palace, Madurai. - To managing the entire hotel operations smoothly - Reporting to M.D about rooms reservation status - To rectify the complaints then and there implement the good suggestions given by the guest. - To maintain good relationship with companies. - To maintain hospitality with guests. - To manage the hotel operations to achieve maximum profitability, ensure guest satisfaction. - Meeting and greeting customers / Ensuring security effective - Addressing problems and troubleshooting Achievements: Achieved 45% of Occupancy From 30.01.2012 to 20.10.2012 Se. Marketing Executive Sangam Hotels, Madurai. - Reporting to the General Manager about restaurant and banquet booking detail - To maintain good relationship with companies. - To maintain hospitality with guests. Achievements: Average Sales Rs: 5 Lakes / Month Including Room & F&B outlet Sales From 14th June 2008 to 30.11.2011 Marketing Manager Hotel The Metropole, Madurai. (A Business Class Hotel) - Joined as Marketing Executive and Promoted as Marketing Manager. - To managing the entire hotel operations smoothly - Reporting to General Manager about rooms reservation status and banquet booking detail - To rectify the complaints then and there implement the good suggestions given by the guest. - To maintain good relationship with companies. - To maintain hospitality with guests. - To manage the hotel operations to achieve maximum profitability, ensure guest satisfaction. - To perform other duties and responsibilities as assigned by GM and MD. - To planning and organizing accommodation, catering every day. - Meeting and greeting customers / Ensuring security effective - Addressing problems and troubleshooting
  • 3. - Ensuring events and conferences run smoothly. Achievements: Food Cost: 29% Average Sales Rs: 5.0 Lakes / Month Room Occupancy: 45% 9th March1998 to 31st March 2008 A Successful Entrepreneur 15th July 1997 to 2nd February 1998 Senior Marketing Manager, Prasanthi Resorts, Madurai. (A Time Share Company) 15th March 1997 to 10th June 1997 Restaurant Manager - To managing the restaurant activities and Banquet activities. Hotel Mayas, Trichy. - Reporting to the General Manager about restaurant and banquet booking detail - To rectify the complaints then and there implement the good suggestions given by the guest. - To maintain good relationship with companies. - To maintain hospitality with guests. 03rd November 1995 to 14th January 1997 Sales officer Hotel Mass, Pondicherry. - To managing the entire hotel operations in Hotel Mass and Mass Clasique Beach Resort Smoothly - Reporting to Resort Manager about rooms reservation status and banquet booking detail - To rectify the complaints the and there implement the good suggestions given by the guest. - To maintain good relationship with companies. - To maintain hospitality with guests. - In charge for the successful operation of the Mass Clasique Bakery. 30th December 1992 to 31St October 1995 Steward Grade I Hotel Guest Line Days, Thirupathi. 11th May 1992 to 11th November, 1992 Industrial Trainee The Trident, Chennai. LANGUAGES KNOWN Tamil / English PERSONAL INFORMATION Name : K.S.Shanmuganathan Nationality : Indian Date of Birth : 13.07.1970 Religion : Hindu Sex : Male Marital Status : Married I hope that my profile would prove too suitable for the applied job, if I am presented with an opening. I assure I will strive hard to achieve the targets & job requirements. Place: Madurai Thanking You Date: Yours truly (K.S.Shanmuganathan)