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Michael Jones
2920 Pumpkin St. • Clinton, MD 20735 • 240-320-7575 • michaelwj12@gmail.com
Skills
 Software: Microsoft Office Suite 2010 (Access,Excel,PowerPoint, Word); Microsoft Windows Operating Systems
XP, 7, 8, and 10; installing drivers; BitLocker Encryption; basic HTML, blogs, and wikis; Understanding of database
and SQL.
 Hardware: HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general
computer builds and repairs; hardware installations and swaps; BlackBerry configuration; UMST tool.
 Networking:Networking experience (running cables, troubleshooting connections, activating ports, basic router
configuration, switches, Wi-Fi router).
 Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and
in person).
 Certifications:Dell Notebook Systems and Dell Desktop Systems.
Experience
FINRA Rockville, MD
Desktop Support Technician June 27, 2016 – Present
 Install HP local printers and perform windows 7, 8, and 10 Dell laptop imaging and refreshes for employees.
 Used remedy ticketing system to report problems with user laptops and update problems.
 Collaborated effectively with my desktop support team to ensure that new Dell laptops are prepared for new
employees.
B Moore Unique Event Planners Washington, DC
Office Assistant June 2010 – February 2016
 Provide expert customer service when greeting visitors and responding to telephone and in-person requests for
information.
 Schedule appointments and meetings of potential clients and vendors by using outlook.com.
 Expertly maintain electronic and paper files to keep a record all previous successfulevents by using Microsoft Excel
and Access.
Education
Year Up, National Capital Region Arlington, VA
Information Technology Training March 2016 – Present
 Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students
annually across thirteen cities; the one-year program includes college-level coursework,career training, and a six-
month corporate internship.
 Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help
desk, software development/testing, and business operations.
 Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE
CREDIT); relevant course work includes Intro to Computer Applications, Business Writing, Public Speaking, and
Career Development; recognized fully by George nationwide.
Volunteer and Leadership Experience
AFJROTC (Air Force Junior Reserve Officer Training Corps) Brandywine, MD
Commander and Training Instructor August 2009 – May 2013
 Mentored and assisted over 800 cadets to be active in AFJROTC and their communities.
 Served as an Executive Officer (XO), Drill Team Commander, and Training Instructor in leadership skill building
encampments such as cadet officer training corps(COLP) and first year orientation camp(FYOC).
Awards and Honors
 AFJROTC:Air Force Sergeants Association Award May 2013

Michael Jones
2920 Pumpkin St.
Clinton, MD
Carly Ramirez
Director of Human Resources
Georgetown University
1437th Street NW
Washington, DC 20057
5/14/2016
Dear Ms. Ramirez:
I was excited to learn of the Database Administrator position at Georgetown University. I learned about the
position through your posting on Washingtonpost.com. My 7 years spent teaching students and cadets with
diverse backgrounds, as well as developing my Microsoft Access skills, make me an excellent candidate for this
position.
My work in technology and Microsoft Office at Year Up and Prince George’s Community College would bring
an innovative perspective to the Database Administrator position. For example, at Year Up, I created several
data tables and query designs by using Microsoft Access that required extensive studying. With this experience,
I believe I can add significant value to Georgetown as it develops a Microsoft database server. Additionally, I
received high evaluation marks from my coaches, who have stated that my approach to technology is
remarkable. With my technical skills and leadership qualities, I believe I can uphold the high standards and
expectations that Georgetown University sets for all their employees.
Along with my technical and Microsoft Office skills, I possess strong teamwork skills and extensive leadership
experience. Recently, I collaborated with three other people to complete a one-month project. This example
further demonstrates that I have the necessary skills and experience to manage short-term projects and work in
unity with others. Furthermore, I led various program initiatives and workshops within AFJROTC, such as
leadership skill building encampments. With confidence, I believe I can handle the expectations of a Database
Administrator position.
Sincerely,
Michael Jones

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