RESUME
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This document is a resume for Musawwar Hossain, who has over 12 years of experience in marketing and operations management in the insurance industry. He is currently an Assistant Manager at Magma HDI General Insurance, where he leads internal communications, brand promotions, and business analysis. Previously he held roles at TATA AIG Life Insurance, where he managed branch operations and underwriting. He has expertise in marketing communications, digital marketing, business reporting, and process automation.
RESUME
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Photograph MUSAWWAR HOSSAIN E-Mail:musawwar_hossain@yahoo.com /Contact: +91 9830625379 MANAGEMENT PROFESSIONAL MARKETING COMMUNICATIONS Targeting assignments in: OPERATIONS MANAGEMENT MARKETING BUSINESS ANALYSIS MIS REPORTING MBA Marketing offering over12years of rich experience in devisingcompetitive marketing strategies& running successful Branch and Zonal operations with key focus on quality customer service while working with reputed organisations in the Insurance industry Presentlyassociated with Magma HDI General Insurance as Assistant Manager (HO Agency Support); driving internal communication, brand promotions& MIS reporting and conducting business /requirement analysis for process automations CORE COMPETENCIES Operations Management Corporate Communications Business Analytics/MIS Reporting Branch Administration ATL & BTL Campaigns/Marketing Digital / Online Marketing Client Servicing Market/Competitor Analysis Product/Brand Promotions Compliances / Audits AML / KYC management Team Leadership/ Training PROFILE SUMMARY Expertise in promoting two-way marketing communications through national level events, sales contests, campaign design, newsletters & portals for enhanced employee satisfaction Effectivelysupported all phases of Application Development entailing Requirement Analysis, Technical & Functional Specifications, Testing (UAT), Implementation and End-user Trainings; willingness to learn new technologies for data access/data analysis Excellent at leading Operations Management in Insurance & BFSIdomains for achieving service excellence and preventing fraud; proficient in preparing various MIS reports to assist in critical decision making Customer-centric manager with skills in proposing effective solutions to clients needs utilising strong understanding of Financial Products, with an aim to improve C-SAT, repeat & referral business Skilled inorganisingmarketing material, brandpromotions & new product launches for bringing out the USP of companys products and achieving higher salesagainst competition; resourceful in utilising Social Media for creating brand visibility Effective leader with excellent motivational, analytical & problem-solving skills to sustain growth momentum; proficiency in building powerful teams that can conquer any obstacles Proven abilityto influence cross-functional teams without formal authority;competencies to easily fit into a distributed development team; drove many cost control initiatives during the career NOTABLE ACCOMPLISH MEN TS ACROSS THE CAREER Recognised as an ambassador of business at all times and provided strategic direction in execution of all Internal Communications for Rewards & Recognition programs at Magma HDI General Insurance Co. Ltd.; played a key role in successfully: o Planning launching National Contests for Sales Team (Employees & Distributors) to enhance employee satisfaction levels o Organizing and managing customer, partner, industry & other corporate events, tradeshows and sales training sessions Effectivelyinterfacedwith Sr. Management& cross-functionaldepartments to gainprogramapproval and consensus for marketing plans and work within the budget at Magma HDI General Insurance Proven success inconceptualising& launching the Agent Loyalty Program along withimplementing its systemautomation;the program helped the distributors in viewing their business data and analytics as well as their loyalty points over a time-period Playeda cardinalrole in rolling out BEAM (Business Enterprise and Analytics at Magma a QlikView basedapplication) for robust automation of various Business Reporting and MIS Worked as a bridge between Business & Technical Teams to conceptualize solutions;assistedinthe successful implementation of NBFE Systemwith an aim to streamline insurance operations, maximize productivity, reduce costs and minimize TAT Demonstrated skillsinthe successful implementation and launch of Imaging & Workflow System across East Zone and PIP Information System - MIS of Policy Document which can be accessed across the zone at TATA AIG Life Insurance Company Ltd. Effectivelyhandled Regional Hub(East Zone) for TATA AIG Life Insurance CompanyLtd., whichincluded Data Processing Unit (including Scanning), Underwriting & Quality Assurance Team, Policy Printing and Dispatch Department from 2006 2008 Managedall aspects of Underwriting / Customer Service / Branch operations and ensured that branch adheres to KYC & AML norms at all times; monitored Data Protection & Risk Control through regular audits & reviews at TATA AIG Life Insurance Promoted to senior positions on account of excellent performance and received TARA (Tata AIG Recognition Award) twice for: o Effectively & single-handedly managing zonal operations & setting national benchmarks during AIG year end Nov06 o Acquiring the highest audit rating in Best Practices & Quality Assurance for the Department in Oct07 EDUCATION MBA Marketingfrom Punjab Technical University in 2012 B.Com. from Calcutta University in 2001
- 2. WORK EXPERIENCE SinceJun14: Magma HDI General Insurance Company Ltd., Kolkata as Assistant Manager (HO Agency Support) Key Result Areas: Managing campaign design, national contests and R&R programs entailing: o Computing & finalizing results, formulating budget for contests &acquiring approval from concerned departments o Monitoring the procurement and distribution of gifts & rewards Organizing promotional campaigns for brandestablishment & market penetration by working on Product Sheets, Company Brochures and Event Invitations, maintaining firms branding andvisual identityguidelines aswellas Supportingthe development of Corporate Intranet and Agent Portal Providing marketing materials like BusinessDevelopment Decks, Brochures, Conference Materials, Mementos & Gifts; liaising with Corporate Communication Dept. and Sales & Marketing Teams to help them publicize and sell their products & services Facilitating event management, planning duties for trade shows, industryconferences & client events in association with Admi n. Team; formulating guidelines and monitoring adherence of zones, regi ons and branches on distributors meetings Working as a key part of the team for defining SOPs (Standard Operating Procedures) and Workflow Designs Preparing various Business MIS Reports on a daily basis to: o Draw statistics on products, locations & distribution as well as define business & performance metrics for t he Sales Team o Analyse latest market trends and accordingly chalking out measures for countering competition Providing support in Business Intelligence/ Analysis for new application development & implementation, contributing in: o Designing, building and configuring applications to meet business process & application requirements o Delivering actionable insights for exploration of data to spot deeper co-relations and trends based on business priorities o Developing and monitoring Business Reporting Framework, gathering and conducting analysis of the business requirements o Translating the business requirements into the Business Requirement Document (BRD) &Functional Requirement Document (FRD) o Conducting Functional Testing of Application and UAT (User Application Testing) during development o Analysing and explaining the results& releases and acquiring user sign-offs o Imparting training to end-users on new application software releases including training plans / materials and training sessions Jan06 to Jun14: TATA AIG Life Insurance Company Ltd., Kolkata last designated as Branch Operations In-charge Growth Path: Joined as Executive Operations (Zone), promoted to the position of Sr. Executive Operations (Zone) in Apr07 and then to Branch Operations In-charge in Dec07 Key Result Areas: Directed complete Operations Management (Insurance) functions entailing: o Developing& implementing underwriting guidelines, processes, workflow &application forms o Monitoring operations& streamlining processes to ensure operational efficiency in the best interests of the company o Mapping clients requirements and coordinating in developing & implementing processes in l ine with pre-set the guidelines Led service operations for rendering qualityservicesto clients & resolvingissues within minimumTAT;assessedclients feedback, evaluated areas of improvements & provided critical feedback to associates on the same for enhancing CSAT Established quality standards for various operational areas and ensured adherence to SLAs and pre-defined work processes Managed underwriting& customer service operations ofvarious product portfolios; provided effective leadership and maintained a dynamic environment that fostered development opportunities and motivated high performance amongst team members INITIAL EXPERIENCE Nov04 to Jan06: Bajaj Allianz Life Insurance Company Ltd., Kolkata as Customer Support Executive - Operations CERTIFICATIONS/ TRAININGS PursuingAssociateshipfrom IndianInsurance Institute (Licentiate Qualified) Certificate in Digital Marketing from7Boats Info-System Pvt. Ltd. DOEACC A Level (Personal Computer System, BusinessSystem, Computer Organisation& SystemSoftware, System Analysis & Design, Database Management System, Computer Graphics, Data Communication & Networking) from ER & DCI -Minto Park, Kolkata Certificate in MS SQL Server & Visual Basic 6 from CMC Tally Certified Graduate Certificate in United States Credit Cards and Mortgage Assessment from NSB IT / OTHER SKILLS Expertise in MS Office (Word, PowerPoint Excel & Access) MS Visio and MS Project Strong knowledge of Digital Marketing Concepts like Word Press, Google AdWords, Facebook, Blogs, SEO, SMO, E-Mail & SMS PERSONAL DETAILS Date of Birth: 25th March 1979 Languages Known: English, Hindi, Bengali and Urdu Address:51L, 1stFloor, Shamsul Huda Road, Kolkata 700017 Marital Status:Married Passport No. :M0077282 /Date of Expiry:10th July2024 Location Preference: Metro Cities ~ Industry Preference: Open