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Resume Audrey Benet for posting 11.29.16
- 1. AUDREY BENET AudreyBenet@gmail.com | 305.586.7678 SUMMARY | Versatile Restaurant Franchise Business Consultant with 15+ years in the hospitality industry. Experienced in global markets, fluent in Spanish and proficient in Portuguese. Ability to oversee multi million-dollar new restaurant openings and manage the training team. Diversified skills in concept development, restaurant design, creating training programs and operations. SKILLS & | ABILITIES | 則 New Restaurant Openings 則 Consulting 則 Operational Efficiencies 則 Menu Engineering 則 Menu Analytics 則 Menu Item Development 則 Instructional Design 則 Management Training 則 Classroom Facilitation 則 Food Safety and Sanitation 則 Concept Development 則 Relationship Building 則 Restaurant Design 則 Innovative Strategies EXPERIENCE | INDEPENDENT CONSULTANT MARCH 2016 - PRESENT MARKER 88 ISLAMORADA, FL Collaborate with owners to increase sales and food delivery times through the simplification of food process. SUNDOWNERS KEY LARGO, FL Work with culinary team to create efficiencies in the kitchen, perfect recipes, and standardize kitchen operations with the goal of decreasing costs. ROMACORP, INC FEBRUARY 2012 FEBRUARY 2016 BASED IN ORLANDO, FL DIRECTOR OF FRANCHISE OPERATIONS NORTH AMERICA, LATIN AMERICA AND SPAIN 則 Liaison between franchisee and the franchisor by working individually with franchise partners on strategic plans, operational efficiencies, purchasing logistics, and marketing efforts 則 Aided in efficient design of restaurant layouts, both FOH & BOH 則 Guided franchisee in financial viability, both in top and bottom line 則 Communicated initiatives and observations following market visits 則 Served as corporate representative ensuring projects were completed in a timely manner 則 Collaborated with the training, marketing, purchasing and culinary departments to establish a strategic plan for aligning the international and domestic markets 則 Identified opportunities for expansion within the market and communicated with appropriate departments 則 Ensured restaurants were meeting operational standards in service, HACCP, and culinary experience through restaurant visits 則 Created and adhered to Franchise Operations department budget CORPORATE CHEF ORLANDO, FL 則 Developed and tested new menu items for campaign strategies and permanent menu placement 則 Analyzed current sales and usage data to engineer future menus and provide counsel to franchise community 則 Recommended new product purchases to add to inventory 則 Trained restaurant level management team to meet established costs and quality standards 則 Contributed to brand and menu development for three different restaurant concepts (Tony Romas, an upscale casual concept named TR Fire Grill and a future fast casual concept) 則 Tasked with Wine and Bar menu engineering along with beverage program development 則 Fostered relationships with food and beverage vendors
- 2. FRANCHISE OPERATIONS MANAGER ALL DOMESTIC AND INTERNATIONAL LOCATIONS 則 Created a digital recruiting program for New Restaurant Opening trainers for corporate & franchise team members 則 Identified & Developed over 30 trainers to support the continuous growth of the brand 則 Reconstructed the New Restaurant Training Program to meet budget and training needs 則 Developed and conducted training seminars such as menu rollouts, wine courses and sales building classes 則 Guided managers through tasks designed to improve daily operations such as line checks, maintenance logs, and creating systems for inventory control 則 Successfully opened 14 restaurants in varying countries 則 Trained team members and managers globally with an understanding of the local cultures and service models 則 Traveled extensively through Asia, Caribbean, Latin America and North America 則 Noted observations of the operations and packaged communication to franchisees REGIONAL TRAINING MANAGER ALL DOMESTIC AND INTERNATIONAL LOCATIONS 則 Launched online training program to 7 restaurants 則 Responsible for instructional design to be taught through various mediums 則 Updated training programs to meet generational needs 則 Tracked progress of developed training programs in sales and guest satisfaction scores 則 Developed a wine course and service class to be taught both online and with facilitator CHILIS GRILL & BAR MARCH 2007 FEBRUARY 2012 CENTRAL FLORIDA GLOBAL COACH THE AMERICAS 則 Evaluated areas in need of improvement at different locations and initiated strategy to remedy 則 Developed management team to produce results, analyze their operations and find own solutions 則 Facilitated team member and manager training in global restaurants in preparation for expansion 則 Worked as liaison between franchise partner and corporate entity to achieve common goals MANAGER VARIOUS LOCATIONS IN CENTRAL FLORIDA 則 Created positive guest experience through great service and food 則 Conducted training of managers and team members as a corporate training restaurant 則 Ensured key results in Sales, Profit, Guests and Team Members were met or exceeded goals EDUCATION | B.S. HOSPITALITY, TOURISM AND RESTAURANT MANAGEMENT 2007 University of Central Florida Rosen College of Hospitality ORLANDO, FL AWARDS & | CERTIFICATIONS | ServSafe Instructor and Proctor Support Person of the Year 2014 (Romacorp, Inc.) TECHNOLOGY | Aloha Configuration Center, Articulate, BRS, DiscoverLink, Epitome, Espresso 4, Fidelio, GoConcierge, LMS, Matra, Megasys, MenuLink, Micros, Microsoft Office & Project, NXTV, Open Table, PeopleSoft, Proto Base, Sass, Xtend