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Resume: Claudia Coen

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I am seeking a full-time position as a property manager with a residential property management company. I would also be interested in learning commercial property management.

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CLAUDIA E. COEN, PH.D. 508 Kashong Road, Geneva, NY 14456 1-315-945-4565 coen.applications@gmail.com QUALIFICATIONS SUMMARY Self-directed, energetic individual with extensive customer care and stakeholder relations management skills. More than 10 years experience independently running a small residential property business and almost two years experience in executive administration and operations in high end, lake front vacation rental industry. Experienced in executive administration, small business management, K-12 to tertiary education and health counseling services. Effectively coordinates and motivates teams for quality of output and productivity. High-level interpersonal, written and oral communication skills across disciplines, cultures and customer care standards. Experienced in lease negotiations and re- enforcement, data base management, spreadsheets, CRM software and business metrics reporting. Team oriented individual with experience coordinating and facilitating local and international teams to achieve project objectives. COMPETENCIES AND PROFICIENCIES: TRAITS: Project management Self Directed Financial reporting and budgeting Results and outputs driven Database management Detail oriented Ability to quickly adapt to, and learn new software systems Coachable Computer competency: Word, Excel, PowerPoint, QuickBooks, Wrike and BaseCamp Project management software, variety of CRM and workforce software tools such as iST, Escapia and Survey Scout Prefer to work as a member of a cohesive, productive team Superior customer service and stakeholder management skills People oriented Tutoring and extension education Child centric Coaching, counseling and mentoring Compassionate Emerging conversant-level Spanish Facilitator , Lifelong learner PROFESSIONAL EXPERIENCE FINGER LAKES PREMIER PROPERTIES, Penn Yan, NY Nov 2015-April 2016 Executive Administrator to the CEO Provide executive level administrative and strategic support services to the CEO Worked collaboratively with executive and first tier management, employees, owners, buyers, sellers, vendors and other stakeholders to attain the companys vision. Managed and coordinated strategic initiatives and projects aligned to the companys vision for growth. Developed an informed protocol for a centralized database management and dashboard communications systems. Functioned as the Safety Manager. Operations Administrator to the Director of Operations and Marketing Feb-Oct 2015 Provided strategic and daily management support to the Director of Operations. Prepared and presented daily reports critical to assisting the director in making management decisions. Managed databases and performed analysis of staff performance, attendance and client satisfaction data. Tracked and reported on guest and stakeholder satisfaction metrics. Re- invigorated and maintained an OSHA/DOL/NYSIF compliant safety program and strategic Coen Resume 2016 1
staffing plans. Pitched in as, and whenever needed, to keep operations running smoothly support our staff and ensure guests and homeowners had exceptional experiences. BLUE HERON SIGNATURE PROPERTIES, LLC, Geneva, NY Co-Owner/Managing Director 2005-Present Provide quality rental housing to the residents of Geneva Manage all areas of tenant, contractor, real estate and legal counsel relations including business finances, banking and billing, lease execution and compliance and oversight of all aspects of internal and external property maintenance. Work cooperatively with outside and NYS State housing agencies. NATURE AND NURTURE NUTRITION CENTER, Geneva, NY Lead Practitioner/Nutritional Physiologist 2011-2015 Provided quality nutritional therapy and counseling services to health care clients Developed customized programs designed to provide life skills, behavioral modification and health counseling services. Managed and executed all aspects of running and managing a small practice, including marketing and advertising. WAYNE FINGER LAKES BOCES, Newark, NY Specialized Home Tutor 2012-2014 Tutored students (grades 3-12) out of school for short- or long-term medical leave Worked with individual students 2 hours per day on a one-to-one basis, for duration of a few days to as long as 14 months. Tutored, counseled, motivated and supported students to maintain academic standards and compliance. Coordinated schedules and work requirements with essential members of the students family, medical and teaching staff and school counselor. ROTARY CAMP BABCOCK HOVEY, Ovid, NY Camp Onseyawa Aquatics Director 2012-2014 Directed and managed all aspects of an aquatics program for a 2-week, sleep-away camp for children with disabilities Maintained certification in Water Safety Instruction, CPR and First Aid. Managed 2 support staff and 3-4 lifeguards. Employed efficient and appropriate communication and interpersonal skills with people demonstrating a diverse range of challenges and support needs. Demonstrated ability to coordinate staff and childrens activities in a high energy, demanding, active and sometimes chaotic environment. Responded quickly and efficiently to changing circumstances and challenges as they arose. CROWNED CRANE CONSULTING SERVICES, Geneva, NY Lead Consultant and Scientist 2009-2012 Created informed development and operating proposals for viable wildlife, nature research sites, a biological research station and education outreach programs in Botswana Assembled and managed a high impact, multidisciplinary team of educators and scientists. Coordinated and managed logistics of local and international travel, housing, research sites and strategic meetings for the team over a period of 2.5 years. Facilitated and contributed to the production of proposals, project reports and white papers submitted to donors and international Coen Resume 2016 2
funding agencies. Worked remotely in tented, bush camps most of the time. CORNELL UNIVERSITY, Geneva, NY Extension Associate 2003-2005 Community Integrated Pest Management Educator for the New York State IPM Program at the New York State Agricultural Experiment Station, Cornell University Developed science and agricultural curricula that met NYS Standards for K-12 implementation in public schools. Presented and displayed frequently at public outreach events. Coordinated educational and outreach programming with local area schools K-12. EDUCATION AND TRAINING Post-Graduate Certification, Institute for Integrative Nutrition 2012 IHC and AADP board certified in integrative life skills counseling and health coaching. Completed an additional year specializing in marketing and management for small businesses and health care practices. Ph.D., Cornell University, Ithaca, NY 2002 Department of Biomedical Sciences, College of Veterinary Medicine, Field of Zoology Specializations in Nutritional Physiology and Wildlife Ecology B.Sc., Cornell University, Ithaca, NY 1990 Department of Natural Resources, Dual Majors in Natural Resources Management/ Wildlife Sciences and Pre-veterinary studies/Animal Sciences. Matriculating Student, University of Hawaii, Hilo, HI 1985 Majors in Animal Sciences and Chemistry Associates Degree, West Oxfordshire Technical College, England 1983 Major in Equine Sciences and Associated Agriculture Coen Resume 2016 3
REFERENCES: PROFESSIONAL: Alexa Gifford: New Business Development Manager Formerly the Director of Operations and Marketing Finger Lakes Premier Properties 140 Lake Street, Penn Yan, NY 14456 Tel: 1 (585) 208-3677 E-mail: agifford@rochester.rr.com Zendi Moldenhauer, PhD, NPP, PNP, RN-BC. Integrative Psychiatrist Dr. Leila, Quality of Life Medicine 4414 Culver Rd, Rochester, NY 14622 Tel: 1 (585) 748-0943 E-mail: zendi_moldenhauer@hotmail.com Kevin Cowles Assistant VP/Sr. Loan Officer at Farm Credit East, ACA Director of Camp Onseyawa 1450 Route 14, Phelps NY 14532 Tel: 1 (315) 781-7100. E-mail: kevin.cowles@farmcrediteast.com PERSONAL: Deedra McClearn, Ph.D. Director of Global Academic Program Development for Duke Kunshan University (DKU) and the Office of DKU and China Initiatives at Duke University 421 Chapel Drive, 121 Allen Building, Duke University, Durham, NC 27708 Tel: 1 (919) 613-0422 E-mail: deedra.mcclearn@duke.edu Kevin Cornacchio, MSc. President Viatran Corporation Kevin.cornacchio@viatran.com Coen Resume 2016 4

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Resume: Claudia Coen

  • 1. CLAUDIA E. COEN, PH.D. 508 Kashong Road, Geneva, NY 14456 1-315-945-4565 coen.applications@gmail.com QUALIFICATIONS SUMMARY Self-directed, energetic individual with extensive customer care and stakeholder relations management skills. More than 10 years experience independently running a small residential property business and almost two years experience in executive administration and operations in high end, lake front vacation rental industry. Experienced in executive administration, small business management, K-12 to tertiary education and health counseling services. Effectively coordinates and motivates teams for quality of output and productivity. High-level interpersonal, written and oral communication skills across disciplines, cultures and customer care standards. Experienced in lease negotiations and re- enforcement, data base management, spreadsheets, CRM software and business metrics reporting. Team oriented individual with experience coordinating and facilitating local and international teams to achieve project objectives. COMPETENCIES AND PROFICIENCIES: TRAITS: Project management Self Directed Financial reporting and budgeting Results and outputs driven Database management Detail oriented Ability to quickly adapt to, and learn new software systems Coachable Computer competency: Word, Excel, PowerPoint, QuickBooks, Wrike and BaseCamp Project management software, variety of CRM and workforce software tools such as iST, Escapia and Survey Scout Prefer to work as a member of a cohesive, productive team Superior customer service and stakeholder management skills People oriented Tutoring and extension education Child centric Coaching, counseling and mentoring Compassionate Emerging conversant-level Spanish Facilitator , Lifelong learner PROFESSIONAL EXPERIENCE FINGER LAKES PREMIER PROPERTIES, Penn Yan, NY Nov 2015-April 2016 Executive Administrator to the CEO Provide executive level administrative and strategic support services to the CEO Worked collaboratively with executive and first tier management, employees, owners, buyers, sellers, vendors and other stakeholders to attain the companys vision. Managed and coordinated strategic initiatives and projects aligned to the companys vision for growth. Developed an informed protocol for a centralized database management and dashboard communications systems. Functioned as the Safety Manager. Operations Administrator to the Director of Operations and Marketing Feb-Oct 2015 Provided strategic and daily management support to the Director of Operations. Prepared and presented daily reports critical to assisting the director in making management decisions. Managed databases and performed analysis of staff performance, attendance and client satisfaction data. Tracked and reported on guest and stakeholder satisfaction metrics. Re- invigorated and maintained an OSHA/DOL/NYSIF compliant safety program and strategic Coen Resume 2016 1
  • 2. staffing plans. Pitched in as, and whenever needed, to keep operations running smoothly support our staff and ensure guests and homeowners had exceptional experiences. BLUE HERON SIGNATURE PROPERTIES, LLC, Geneva, NY Co-Owner/Managing Director 2005-Present Provide quality rental housing to the residents of Geneva Manage all areas of tenant, contractor, real estate and legal counsel relations including business finances, banking and billing, lease execution and compliance and oversight of all aspects of internal and external property maintenance. Work cooperatively with outside and NYS State housing agencies. NATURE AND NURTURE NUTRITION CENTER, Geneva, NY Lead Practitioner/Nutritional Physiologist 2011-2015 Provided quality nutritional therapy and counseling services to health care clients Developed customized programs designed to provide life skills, behavioral modification and health counseling services. Managed and executed all aspects of running and managing a small practice, including marketing and advertising. WAYNE FINGER LAKES BOCES, Newark, NY Specialized Home Tutor 2012-2014 Tutored students (grades 3-12) out of school for short- or long-term medical leave Worked with individual students 2 hours per day on a one-to-one basis, for duration of a few days to as long as 14 months. Tutored, counseled, motivated and supported students to maintain academic standards and compliance. Coordinated schedules and work requirements with essential members of the students family, medical and teaching staff and school counselor. ROTARY CAMP BABCOCK HOVEY, Ovid, NY Camp Onseyawa Aquatics Director 2012-2014 Directed and managed all aspects of an aquatics program for a 2-week, sleep-away camp for children with disabilities Maintained certification in Water Safety Instruction, CPR and First Aid. Managed 2 support staff and 3-4 lifeguards. Employed efficient and appropriate communication and interpersonal skills with people demonstrating a diverse range of challenges and support needs. Demonstrated ability to coordinate staff and childrens activities in a high energy, demanding, active and sometimes chaotic environment. Responded quickly and efficiently to changing circumstances and challenges as they arose. CROWNED CRANE CONSULTING SERVICES, Geneva, NY Lead Consultant and Scientist 2009-2012 Created informed development and operating proposals for viable wildlife, nature research sites, a biological research station and education outreach programs in Botswana Assembled and managed a high impact, multidisciplinary team of educators and scientists. Coordinated and managed logistics of local and international travel, housing, research sites and strategic meetings for the team over a period of 2.5 years. Facilitated and contributed to the production of proposals, project reports and white papers submitted to donors and international Coen Resume 2016 2
  • 3. funding agencies. Worked remotely in tented, bush camps most of the time. CORNELL UNIVERSITY, Geneva, NY Extension Associate 2003-2005 Community Integrated Pest Management Educator for the New York State IPM Program at the New York State Agricultural Experiment Station, Cornell University Developed science and agricultural curricula that met NYS Standards for K-12 implementation in public schools. Presented and displayed frequently at public outreach events. Coordinated educational and outreach programming with local area schools K-12. EDUCATION AND TRAINING Post-Graduate Certification, Institute for Integrative Nutrition 2012 IHC and AADP board certified in integrative life skills counseling and health coaching. Completed an additional year specializing in marketing and management for small businesses and health care practices. Ph.D., Cornell University, Ithaca, NY 2002 Department of Biomedical Sciences, College of Veterinary Medicine, Field of Zoology Specializations in Nutritional Physiology and Wildlife Ecology B.Sc., Cornell University, Ithaca, NY 1990 Department of Natural Resources, Dual Majors in Natural Resources Management/ Wildlife Sciences and Pre-veterinary studies/Animal Sciences. Matriculating Student, University of Hawaii, Hilo, HI 1985 Majors in Animal Sciences and Chemistry Associates Degree, West Oxfordshire Technical College, England 1983 Major in Equine Sciences and Associated Agriculture Coen Resume 2016 3
  • 4. REFERENCES: PROFESSIONAL: Alexa Gifford: New Business Development Manager Formerly the Director of Operations and Marketing Finger Lakes Premier Properties 140 Lake Street, Penn Yan, NY 14456 Tel: 1 (585) 208-3677 E-mail: agifford@rochester.rr.com Zendi Moldenhauer, PhD, NPP, PNP, RN-BC. Integrative Psychiatrist Dr. Leila, Quality of Life Medicine 4414 Culver Rd, Rochester, NY 14622 Tel: 1 (585) 748-0943 E-mail: zendi_moldenhauer@hotmail.com Kevin Cowles Assistant VP/Sr. Loan Officer at Farm Credit East, ACA Director of Camp Onseyawa 1450 Route 14, Phelps NY 14532 Tel: 1 (315) 781-7100. E-mail: kevin.cowles@farmcrediteast.com PERSONAL: Deedra McClearn, Ph.D. Director of Global Academic Program Development for Duke Kunshan University (DKU) and the Office of DKU and China Initiatives at Duke University 421 Chapel Drive, 121 Allen Building, Duke University, Durham, NC 27708 Tel: 1 (919) 613-0422 E-mail: deedra.mcclearn@duke.edu Kevin Cornacchio, MSc. President Viatran Corporation Kevin.cornacchio@viatran.com Coen Resume 2016 4