Resume - Culpepper, Jess
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The document is a resume for Jess Culpepper highlighting their experience in operations management, employee relations, training, and coaching. It summarizes that Culpepper has extensive leadership experience in human resources and a passion for serving as a trusted partner to business teams. As General Manager, Culpepper managed a team of 30+ employees and $3M in annual revenues for a restaurant. Culpepper also has experience managing daily operations and shift teams as well as coordinating volunteer programs for non-profits.
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Kelly Jones is an accounting professional seeking a new opportunity. She has over 5 years of experience in accounting roles of increasing responsibility at Navient and Frontier Communications. Her experience includes team leadership, financial reconciliation, quality control, research and analysis. She has a Bachelor of Science in Accounting from Misericordia University and a Bachelor of Arts in Kinesiology from Penn State University.Resume - Culpepper, Jess
- 1. JESS CULPEPPER San Diego, CA92114 • (619) 278-8048 • jculpepper82@gmail.com • linkedin.com/in/jessculpepper Training and Coaching Employee Relations Operations Management Process Standardization Offer extensive operationsleadershipexperience and a passion for human resources. Dedicated to serving as a trusted partner to the businessteam – providingguidanceandstrategiesthat increaseprofitability,address performance threats, and strengthen operations. Influenceculturesofpositivity, collaboration,andcooperationto increaseoperationalefficiency and exceed organizational targets. Implement new policies and systems that modernize organizations, enhance productivity, and provide a framework for success. Leverage thoroughanalysisto uncoverbrightspots and addressopportunitiesto improveexperiences while minimizing expenses. P R O F E S S I O N A L E X P E R I E N C E URBNRestaurantsInc.–San Diego,CA 2013– Present General Manager,URBNNorth Park (2014–Present) AssistantGeneral Manager (2013–2014) Managethe rapidlyexpanding company’sNorthPark eatery, from HR, training,andworkforcemanagementfora team of 30+ to partneringwithexecutiveleadershipto budgetandmanage $3M inannualrevenues.Organizeweekly seniorleadershipmeetingsand presentkey businessinsightsto top-level executives.Serve as professional/ communityrepresentativefor the NorthPark location.  Steppedin to the GeneralManagerrolefollowingthepreviousGM’sabruptdeparture.Provided the leadershipnecessarytoensure businesscontinuityduringthe changeandestablishedoperatingguidelinestodrive ongoingconsistencyacrossthe operation.  Achieved andmaintain<30%KPI (total variable costs)by driving businessdisciplineininventorymanagementandlaborutilization. Recognizedasthe onlylocationof the company’s6outletsto consistentlymeetthe businesscriticalsuccessmetric.  Uncoveropportunitiesto reducecostswhileimprovingservicedeliveryby consistentlyevaluatingvendor contracts.Provide recommendationsforshifts to vendor portfolio, includingsuggestionsforcompany-widechanges. TheKensingtonCafe –SanDiego, CA 2007– 2013 FloorManager Manageddailyoperationsanda 7+-membershiftteam for the popularneighborhoodcafé.Oversawschedulingandlaboroptimization, with focuson minimizinglaborexpenseswhileensuringoutstandinglevelsofguest satisfaction.  Earnednumerouspromotionsduringtenure,recognizingacommitmenttobothservice andoperationalexcellence.  Developedandfacilitatedstaff meetingstodrive team cohesionandimprovemorale,whichdirectlyresultedin strongerlevels of retentionand customerservice. TheSan Diego LGBT Center –SanDiego,CA 2009– 2011 Youth Center ProgramManager/Volunteer Coordinator Ledthe Center’s youth program,including implementingvolunteerutilization,resourcemaximization,andpolicycompliancestrategies. Trained 20-25volunteerseachmonth onyouth informationand referralandadvocacyprograms.  Forgedtrust-basedconnectionswith 400+at-risk youth inthe interest of creatingacultureof communication,providingcritical resources,andenhancingthepotentialforpositive outcomes.  Cultivated a partnershipwithSan DiegoYouth Services to develop a powerfulteen outreachprogram.Travelledtoareapublic schoolsto connectwithandeducateyouth, whichexpandedaccesstoservicesand strengthenedbothorganizations.  Maintainedavolunteerdatabasein orderto capturea clearpictureofavailableresourcesandmaximizepotentialsupport. E D U C A T I O N BSc, Communications –Universityof Nevada, Reno – Reno,NV 2004 A F F I L I A T IO N S Volunteer – TheTrevorProject 2009 GroceryDelivery – Mama'sKitchen 2008