Resume Elaine C
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Elaine Carlton is seeking regular employment with a flexible schedule while pursuing her educational goals. She has over 15 years of experience in customer service roles, including as a stylist and customer service associate at hair salons and retailers. She is dedicated to providing excellent customer service and resolving customer issues efficiently. Currently, she is studying IT support/help desk at Kaplan University and holds a cosmetology license from Western Piedmont Community College.
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Jillian Flor is seeking a customer service role where she can utilize her skills in active listening, conflict resolution, sales, and customer service. She has over 7 years of experience in customer service roles including as a veterinary assistant, tanning salon manager, and customer service representative handling cash transactions, sales, and customer inquiries. She is motivated to maintain high customer satisfaction and contribute to business success.Resume Elaine C
- 1. Elaine Carlton 105 River Ln. Leland, NC 28451 Phone: 828-291-3414 E-Mail: ecarlton1211@gmail.com Objective Experienced professional who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated to process improvement, high customer service standards,and devoted to data integrity. Seeking regular employment with a flexible schedule while working towards my educational goals. Experience Elderly Care, Self Employed 1/2015 to 5/2016 Created individualized home exercise programs for outpatient therapy clients to improve health and wellness. Assisted patients with physical movements to help restore function and lessen pain and disability. Provided high quality, compassionate care, light house-cleaning,and provided the highest quality of care to patients and their families. Facilitated health and healing by cultivating caring relationships with patients.Maintained organized documentation and patient files. Wal-Mart 3/2007 to 9/2007 As a customer service associate I answered customer questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personalneeds.Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional custo mer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed the floor replenishment to guarantee size availability and promote customer satisfaction. Communicated store policy violations to the leadership team in a timely manner. Affordable Cuts 03/2005 to 10/2009 As a stylist of Affordable Cuts I recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customer concerns or complaints. Extended customer subscriptions,offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 15 or more customer orders per day. Tracked down sources of special products and services to meet customer special requests.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases and services.Opened and closed the store,including counting cash,opening and closing cash registers, and creating staff assignments. Verified that all merchandising standards were maintained on a daily basis. Unloaded incoming inventory and placed products onto shelves.Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.Created and designed haircuts and styles for customers. Smart Cuts 1/1999 to 1/2004 As a customer service associate I answered customer questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personalneeds.Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed the floor replenishment to guarantee size availability and promote customer satisfaction. Communicated store policy violations to the leadership team in a timely manner.
- 2. Page 2 Education Kaplan University Currently IT Support/Help Desk Western Piedmont Community College 1989 Cosmetology License, Morgantown NC Skills Customer service-oriented, Appointment scheduling,Front desk, Management, Inventory Maintenance,Employee Interviewing and Hiring, Payment tracking systems,Attentive to detail, Interpersonalskills, Conflict resolution skills Explanation of EmploymentGap As a result of medical conditions it became necessary for me to temporarily resign from the workforce in 2009. I have since improved my overall health and am eager to return to the workforce. References Nichol Calhoun, 828-270-8863 Melvin Parker, 828-238-3091 Danielle Craig, 843-941-9452