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Resume - Nina Janschka (FINAL)

Nina Janschka
Nina Janschka

The document summarizes the resume of Nina Janschka. It outlines her 25+ years of experience in customer relations and banking, with a focus on customer service, employee training and development. She has held several managerial roles with increasing responsibilities at various banks, and has received numerous performance awards. Her expertise lies at the intersection of customer service and employee training/development.

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Nina Janschka njanschka@gmail.com SUMMARY A seasoned customer relations professional with over 25 years in the banking industry; the ultimate advocate for customer/client satisfaction who believes in nothing less than superior customer service. I gravitate toward situations where my knowledge and experience can make a difference. I am passionate about teaching, training, coaching, and developing individuals who are new to the banking industry. I am continually training and coaching my employees in the development of excellent customer relationships. My success and gratification are derived from my colleagues achieving their best. My performance record validates my ability to handle increasing responsibilities and successfully conquer multiple challenges. I have excellent interpersonal and analytical skills. I derive the utmost gratification from training, coaching, mentoring, and inspiring our employees, and seeing them develop and grow into successful professionals. The perfect opportunity for me is at the intersection of Customer Service and Employee Training and Development. I am interested in any such opportunity that would afford me professional growth in these areas of interest, either upward within the banking industry or laterally outside of the industry. ACCOMPLISHMENTS Recognized accomplishments throughout my career include awards for top performer and perfect attendance year after year. I exceeded financial targets for three consecutive years at a Norristown branch office resulting in a promotion to their larger office in Conshohocken. My strong performance in the two years at this office resulted in a promotion to one of the largest stores Chester County. I was one of the first in the suburban market to be promoted to Financial Center Manager, and subsequently received recognition for achieving the most business growth of the financial centers in Western Montgomery County in one year. EXPERIENCE Customers Bank 2013 - Present Customers Bank is committed to providing our customers with the best possible banking experience as one of the safest, securest, and most customer focused community banks in the region, whose success in large part is due to our philosophy that touches every area of our organization: putting the needs of our customers first. Post Closer, Mortgages | Phoenixville Branch 2014 Present Receive and proof final mortgage documents to ensure accuracy and completeness. Scan all documents and create permanent paper files for audit purposes. Board loans onto bank system for branches and employees to accept payments and service escrows. Transfer servicing (sale of) mortgages to investors which includes creating allonge, sending electronic files to the investor, clearing conditions when needed and process final purchase advice from investor. Close out mortgage. Work with all government agencies such as FHA, PHFA, USDA and VA. Assistant Manager | Kimberton 2013 - 2014 Support the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction our customers and staff. Oversee the teller function, ATM balancing, night depository processing, Brinks processing and customer service duties as well as a familiarity with IRA services and personal banking products and services. Available to assist the Personal Bankers during peak periods with account opening administration.
Resume Nina Janschka Wells Fargo / Wachovia / First Union / First Fidelity / Fidelity Bank 1987 - 2013 Wells Fargo Bank is one of the largest banks in the US with more than 6,200 bank branches in 40-plus states. In 2008, Wells Fargo & Company acquired Wachovia Corporation. In 2001, First Union and Wachovia merged. Fidelity Bank merged into First Fidelity, a growing New Jersey bank in 1988, and First Fidelity was absorbed into First Union. Personal Banker II | Exton 2012 - 2013 Responsible for a specific set of goals. In my new role as a banker I achieved and exceeded goals in partner referrals, loans, profit proxy and acquiring new clients. I enjoy helping my clients understand and simplify their goals financially and for their future. Service Manager | Exton 2010 - 2012 Managed 20 employees, which included 10 direct reports. Created and implemented operating processes, and ensured employees were in compliance. Monitored results, coached and guided my direct reports to achieve goals and deliver superior service. I passed all audits and was asked to help less experienced managers create a process for successful results. Received the 2009 Wells Fargo Performance Excellence Award: The Spirit of Eastern Chester County. Store Manager | Exton 2004 - 2010 Achieved all goals and continued to maintain service levels to corporate expectations. Form teams with many partners and laid out working agreements to attain goals. Ensure office is organized to meet operational requirements while attending to required business calls. Financial Center Manager | Norristown 1998 - 2004 Promoted to this title from Customer Relations Manager in 2003. Managed office, acquired new business, and formed relationships with clients. Coached direct reports and peers to perform and achieve goals. Greeted clients and migrated to proper service channels. I was a top performer in very diverse market. 2000-2003 was noted for highest growth in western Montgomery County in small business acquisition. Received the 2000 First Union Performance Excellence Award: The Spirit of Suburban. Loan Specialist | Springhouse 1996 - 1998 Primary focus was loans and new accounts, served as ATM custodian when needed, assisted in the auditing of tellers and vault, and served as backup for the manager when required. Customer Service Representative | Bridgeport 1995 - 1996 Became bank certified, opened new accounts, and took loan applications. Performed audits and filled in as a teller if needed. Cross trained to work any position in office. Served as backup for manager when required. Various Teller and Head Teller Positions | Various Locations 1987 - 1995 In addition to performing basic teller transactions, responsibilities included: overseeing and managing teller lines; auditing tellers, negotiable items, managing safe deposit boxes and cross- training on platform side. Responsible for vault, cash drawer, and ATM on a daily basis. EDUCATION AND TRAINING Business Management Courses: Cabrini College, Montgomery County Community College Situational Leadership速 II Training Ken Blanchard Interviewing and Hiring Training (Wells Fargo) Crucial Confrontations速 Training Ken Blanchard

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Resume - Nina Janschka (FINAL)

  • 1. Nina Janschka njanschka@gmail.com SUMMARY A seasoned customer relations professional with over 25 years in the banking industry; the ultimate advocate for customer/client satisfaction who believes in nothing less than superior customer service. I gravitate toward situations where my knowledge and experience can make a difference. I am passionate about teaching, training, coaching, and developing individuals who are new to the banking industry. I am continually training and coaching my employees in the development of excellent customer relationships. My success and gratification are derived from my colleagues achieving their best. My performance record validates my ability to handle increasing responsibilities and successfully conquer multiple challenges. I have excellent interpersonal and analytical skills. I derive the utmost gratification from training, coaching, mentoring, and inspiring our employees, and seeing them develop and grow into successful professionals. The perfect opportunity for me is at the intersection of Customer Service and Employee Training and Development. I am interested in any such opportunity that would afford me professional growth in these areas of interest, either upward within the banking industry or laterally outside of the industry. ACCOMPLISHMENTS Recognized accomplishments throughout my career include awards for top performer and perfect attendance year after year. I exceeded financial targets for three consecutive years at a Norristown branch office resulting in a promotion to their larger office in Conshohocken. My strong performance in the two years at this office resulted in a promotion to one of the largest stores Chester County. I was one of the first in the suburban market to be promoted to Financial Center Manager, and subsequently received recognition for achieving the most business growth of the financial centers in Western Montgomery County in one year. EXPERIENCE Customers Bank 2013 - Present Customers Bank is committed to providing our customers with the best possible banking experience as one of the safest, securest, and most customer focused community banks in the region, whose success in large part is due to our philosophy that touches every area of our organization: putting the needs of our customers first. Post Closer, Mortgages | Phoenixville Branch 2014 Present Receive and proof final mortgage documents to ensure accuracy and completeness. Scan all documents and create permanent paper files for audit purposes. Board loans onto bank system for branches and employees to accept payments and service escrows. Transfer servicing (sale of) mortgages to investors which includes creating allonge, sending electronic files to the investor, clearing conditions when needed and process final purchase advice from investor. Close out mortgage. Work with all government agencies such as FHA, PHFA, USDA and VA. Assistant Manager | Kimberton 2013 - 2014 Support the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction our customers and staff. Oversee the teller function, ATM balancing, night depository processing, Brinks processing and customer service duties as well as a familiarity with IRA services and personal banking products and services. Available to assist the Personal Bankers during peak periods with account opening administration.
  • 2. Resume Nina Janschka Wells Fargo / Wachovia / First Union / First Fidelity / Fidelity Bank 1987 - 2013 Wells Fargo Bank is one of the largest banks in the US with more than 6,200 bank branches in 40-plus states. In 2008, Wells Fargo & Company acquired Wachovia Corporation. In 2001, First Union and Wachovia merged. Fidelity Bank merged into First Fidelity, a growing New Jersey bank in 1988, and First Fidelity was absorbed into First Union. Personal Banker II | Exton 2012 - 2013 Responsible for a specific set of goals. In my new role as a banker I achieved and exceeded goals in partner referrals, loans, profit proxy and acquiring new clients. I enjoy helping my clients understand and simplify their goals financially and for their future. Service Manager | Exton 2010 - 2012 Managed 20 employees, which included 10 direct reports. Created and implemented operating processes, and ensured employees were in compliance. Monitored results, coached and guided my direct reports to achieve goals and deliver superior service. I passed all audits and was asked to help less experienced managers create a process for successful results. Received the 2009 Wells Fargo Performance Excellence Award: The Spirit of Eastern Chester County. Store Manager | Exton 2004 - 2010 Achieved all goals and continued to maintain service levels to corporate expectations. Form teams with many partners and laid out working agreements to attain goals. Ensure office is organized to meet operational requirements while attending to required business calls. Financial Center Manager | Norristown 1998 - 2004 Promoted to this title from Customer Relations Manager in 2003. Managed office, acquired new business, and formed relationships with clients. Coached direct reports and peers to perform and achieve goals. Greeted clients and migrated to proper service channels. I was a top performer in very diverse market. 2000-2003 was noted for highest growth in western Montgomery County in small business acquisition. Received the 2000 First Union Performance Excellence Award: The Spirit of Suburban. Loan Specialist | Springhouse 1996 - 1998 Primary focus was loans and new accounts, served as ATM custodian when needed, assisted in the auditing of tellers and vault, and served as backup for the manager when required. Customer Service Representative | Bridgeport 1995 - 1996 Became bank certified, opened new accounts, and took loan applications. Performed audits and filled in as a teller if needed. Cross trained to work any position in office. Served as backup for manager when required. Various Teller and Head Teller Positions | Various Locations 1987 - 1995 In addition to performing basic teller transactions, responsibilities included: overseeing and managing teller lines; auditing tellers, negotiable items, managing safe deposit boxes and cross- training on platform side. Responsible for vault, cash drawer, and ATM on a daily basis. EDUCATION AND TRAINING Business Management Courses: Cabrini College, Montgomery County Community College Situational Leadership速 II Training Ken Blanchard Interviewing and Hiring Training (Wells Fargo) Crucial Confrontations速 Training Ken Blanchard