Resume Philip E. Coleman III
- 1. Philip E. Coleman III Permanent Address: http://www.linkedin.com/in/philipecolemaniii 455 Shirley St. Apt #1 pcoleman1191@gmail.com Winthrop, MA 02152 617-645-7865 EDUCATION: University of Massachusetts Amherst Graduate Date Isenberg School of Management May 2014 Bachelor of Science GPA: 3.0 Major: Hospitality & Tourism Management American Hotel & Lodging Association Student Chapter (AH&LA): Member as of Spring 2013 Semester AbroadFall 2013: Griffith University Gold Coast, Australia EXPERIENCE: RR Donnelley Hyde Park, MA Print Production Account Specialist January 2015 Present Implement new projects and work flows for accounts upwards of $250,000 Responsible for invoicing over $1 Million to date Daily communication, education, and analysis of clients' needs for Anthem, John Hancock, and M3 Global Established pricing for jobs up to $30,000 based most efficient methods of production and postage Successfully ensure compliance dates using tracking and inventory processes for 9 healthcare industry leaders Increase Programming Department productivity through data cleansing and composition work Earned praise from management for learning Fusion Pro and PRISMA to help operations Manipulate art files in preparation for print with Adobe Acrobat Pro Hersha Hospitality Management Cambridge, MA Guest Service Agent: Holiday Inn Express & Suites June 2014 January 2015 Managed hotel operations through MICROS Opera PMS and Mitel PBX system Achieved gratification of guests through delivery of hospitality and knowledge Led guests through a hospitable check-in/check-out process Reserved and assigned rooms while adhering to guests special requests Routed accounts to third party intermediaries and authorized credit card payments Propark Inc. Boston, MA Night Auditor, Valet: The Liberty Hotel May 2012 January 2013 Engaged in hospitality with guests up to a four-star luxury hotel standard Itemized and ensured safety of guests property Accounted for shifts revenue and inventory on proper reports Coordinated with various hotel departments to provide personalized guest services Trained auditors and valets Operated POS cash register Garage Attendant: Boston Garden Garage Engaged in logistical planning and execution of events SKILLS: Computer: MS Office (Excel, Word, PowerPoint);Acrobat Pro; WCSS (custom inventory mgmt software); PRISMA; MICROS Opera (property management system) TIPS Certification; Massachusetts Boating Safety License