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Resume Rich.Hazeltine

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Richard Hazeltine has over 30 years of experience in training, human resources, and change management. He has held leadership roles developing and implementing strategic initiatives to improve performance, reduce costs, and drive organizational change. He is skilled in needs assessment, budgeting, project management, and developing policies and programs. Currently he works as an adjunct faculty member and contract facilitator, delivering training programs across multiple industries.

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Richard Hazeltine CPLP, SPHR, MBA<br />1104 Canyon Run DriveEl Paso, TX 79912915-203-1792rhazeltine@gmail.com<br />PROFILE<br />Training / Human Resources / Change Management<br />Expertise in needs assessment, budgeting, and development of policies and programs to advance organizational goals. Results-oriented with the ability to coordinate and oversee multiple projects. Strong leadership, communication, organizational, and follow-through skills with proven ability to lead and manage change in a demanding environment. Operations oriented, team focused, and strong, strategic business partner. <br />DEMONSTRATED STRENGTHS<br />Performance Management<br />Developed, designed, and implemented a labor grid system to lower labor costs by more than 3.5% and yield over $500,000 in net profit increases in each of the two years since it was deployed.<br />Organizational Change<br />Led a Cross-functional team effort in benchmarking, performance appraisal, and culture change to reduce hourly turnover by 36%, annualized, while improving sales, profits, and customer satisfaction metrics.<br />Strategic Management <br />Established, developed, and implemented strategic planning at the multi-unit manager level to drive efficiency and performance of individual locations. The company delivered the two most profitable years in its 27 year history after this program was implemented.<br />Organizational Knowledge<br />Developed and implemented a Learning Management System (LMS) for two brands. This tool contributed to tracking compliance, training, and development.<br />Instructional Design <br />Published a video training program for mobile devices that was later utilized by the franchisor.<br />Skilled in all aspects of the ADDIE process, adult learning theory and reaching multiple generations.<br />Delivering Training <br />Deployed online testing and training for employees through a Virtual University resulting in a 30% increase in formal training for line employees.<br />Instituted web-conferencing and mobile learning (podcasts and video) to maximize resources and results.<br />Measuring Results<br />Adept at measuring Kirkpatrick’s four levels from Reaction and Learning Transfer to Behavior and Results in a wide range of environments. <br />EDUCATION<br />Master of Business Administration, University of Texas at El Paso, El Paso, TX - 2007<br />Bachelor of Science, Hotel & Restaurant Management, University of Houston, Houston, TX - 1987 <br /> <br />CERTIFICATIONS & TECHNICAL SKILLS<br />SPHR – Senior Professional in Human Resources http://www.hrci.org/certification/bok/nbok/CPLP – Certified Professional in Learning and Performance http://www.astd.org/content/ASTDcertification/CPLPFastFacts.htmLicensed LIFO Facilitator http://www.bcon-lifo.com/lifo/index.htmTechnology - Skilled in relevant office and presentation software. Experience with Data Analysis tool-pak in Excel for statistical analysis, WebEx, Citrix, Adobe, audio and video production and editing platforms, & various ERPs.Harvard Manage Mentor-Certified Facilitator http://corporatelearning.hbsp.orgPROFESSIONAL EXPERIENCE<br />Western Governor’s University & University of Phoenix / Apollo Group2010 - Present <br />Adjunct Faculty<br />Teaching MBA, Leadership, HR and Supply Chain Management and undergraduate courses including Strategic Management and Ethics in the College of Business.<br />TTC Innovations 2010 - Present <br />Contract Facilitator<br />Deliver Sales Training programs to US clients across multiple industries. <br />Pizza Properties, Inc. / QSR Burgers 1997 – 2009 <br />Private company operating 73 Burger King and Peter Piper Pizza franchises with over 2,300 employees in multiple states. Peter Piper Pizza specializes in food & entertainment with high product quality that drives over 20% of sales through carry-out.<br /> VP of Training & Development 2007 – 2009 Responsible for the strategic design, workflow, and resource deployment for all non-exempt and exempt employees. Managed vendors from RFP to maintenance and renegotiation. Instituted SWOTT analysis to determine training needs of the organization, including global impact of programs and formal needs analysis to determine priorities. Supervised compliance training programs. Instituted leadership and development programs for multi-unit leaders. Director of Training 2002 – 2007Administered yearly departmental administrative budget of $200K (not including Trainee salaries). Developed training curricula and materials from concept to finished product for two brands. Wrote company policies regarding alcohol, cash, and food safety. Created e-learning programs with multiple software and video packages. Developed materials and logistics for point-of-sale system upgrade. General Manager 1997 – 2002Responsible for restaurant level operations in one of the highest volume units in the chain with 50 employees. Improved sales and profitability in multiple locations. <br />Luby’s Cafeterias, Inc. 1988 – 1997<br />Public company with over 200 locations in 9 states and $500 million+ in revenues in this. General Manager, Training Department Supervisor. Led teams of 100 at 50 new restaurant openings. <br />AFFILIATIONS<br />ASTD – American Society for Training and Development -1270010160Currently serving on both the Test Item Review Committee and Work Product Scoring Team for CPLP candidates under the ASTD Certification Institute. http://www.astd.org SHRM – Society of Human Resource Management-133355080 Active member in both national and local chapters. http://www.shrm.org-12700232410CHART – Council of Hotel and Restaurant Trainers Active member and organization volunteer since 2004, Elected Best Mentor at Annapolis Conference, 2007. http://www.chart.orgCivil Air Patrol, El Paso Composite Squadron - Volunteer -1270048260Professional Development Officer, 2nd Lt., CAP, Private Pilot (Single Engine Land). Certified National Incident Mgt. System - FEMA, 2009. http://www.gocivilairpatrol.com/html/index.htm<br />
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Resume Rich.Hazeltine

  • 1. Richard Hazeltine CPLP, SPHR, MBA<br />1104 Canyon Run DriveEl Paso, TX 79912915-203-1792rhazeltine@gmail.com<br />PROFILE<br />Training / Human Resources / Change Management<br />Expertise in needs assessment, budgeting, and development of policies and programs to advance organizational goals. Results-oriented with the ability to coordinate and oversee multiple projects. Strong leadership, communication, organizational, and follow-through skills with proven ability to lead and manage change in a demanding environment. Operations oriented, team focused, and strong, strategic business partner. <br />DEMONSTRATED STRENGTHS<br />Performance Management<br />Developed, designed, and implemented a labor grid system to lower labor costs by more than 3.5% and yield over $500,000 in net profit increases in each of the two years since it was deployed.<br />Organizational Change<br />Led a Cross-functional team effort in benchmarking, performance appraisal, and culture change to reduce hourly turnover by 36%, annualized, while improving sales, profits, and customer satisfaction metrics.<br />Strategic Management <br />Established, developed, and implemented strategic planning at the multi-unit manager level to drive efficiency and performance of individual locations. The company delivered the two most profitable years in its 27 year history after this program was implemented.<br />Organizational Knowledge<br />Developed and implemented a Learning Management System (LMS) for two brands. This tool contributed to tracking compliance, training, and development.<br />Instructional Design <br />Published a video training program for mobile devices that was later utilized by the franchisor.<br />Skilled in all aspects of the ADDIE process, adult learning theory and reaching multiple generations.<br />Delivering Training <br />Deployed online testing and training for employees through a Virtual University resulting in a 30% increase in formal training for line employees.<br />Instituted web-conferencing and mobile learning (podcasts and video) to maximize resources and results.<br />Measuring Results<br />Adept at measuring Kirkpatrick’s four levels from Reaction and Learning Transfer to Behavior and Results in a wide range of environments. <br />EDUCATION<br />Master of Business Administration, University of Texas at El Paso, El Paso, TX - 2007<br />Bachelor of Science, Hotel & Restaurant Management, University of Houston, Houston, TX - 1987 <br /> <br />CERTIFICATIONS & TECHNICAL SKILLS<br />SPHR – Senior Professional in Human Resources http://www.hrci.org/certification/bok/nbok/CPLP – Certified Professional in Learning and Performance http://www.astd.org/content/ASTDcertification/CPLPFastFacts.htmLicensed LIFO Facilitator http://www.bcon-lifo.com/lifo/index.htmTechnology - Skilled in relevant office and presentation software. Experience with Data Analysis tool-pak in Excel for statistical analysis, WebEx, Citrix, Adobe, audio and video production and editing platforms, & various ERPs.Harvard Manage Mentor-Certified Facilitator http://corporatelearning.hbsp.orgPROFESSIONAL EXPERIENCE<br />Western Governor’s University & University of Phoenix / Apollo Group2010 - Present <br />Adjunct Faculty<br />Teaching MBA, Leadership, HR and Supply Chain Management and undergraduate courses including Strategic Management and Ethics in the College of Business.<br />TTC Innovations 2010 - Present <br />Contract Facilitator<br />Deliver Sales Training programs to US clients across multiple industries. <br />Pizza Properties, Inc. / QSR Burgers 1997 – 2009 <br />Private company operating 73 Burger King and Peter Piper Pizza franchises with over 2,300 employees in multiple states. Peter Piper Pizza specializes in food & entertainment with high product quality that drives over 20% of sales through carry-out.<br /> VP of Training & Development 2007 – 2009 Responsible for the strategic design, workflow, and resource deployment for all non-exempt and exempt employees. Managed vendors from RFP to maintenance and renegotiation. Instituted SWOTT analysis to determine training needs of the organization, including global impact of programs and formal needs analysis to determine priorities. Supervised compliance training programs. Instituted leadership and development programs for multi-unit leaders. Director of Training 2002 – 2007Administered yearly departmental administrative budget of $200K (not including Trainee salaries). Developed training curricula and materials from concept to finished product for two brands. Wrote company policies regarding alcohol, cash, and food safety. Created e-learning programs with multiple software and video packages. Developed materials and logistics for point-of-sale system upgrade. General Manager 1997 – 2002Responsible for restaurant level operations in one of the highest volume units in the chain with 50 employees. Improved sales and profitability in multiple locations. <br />Luby’s Cafeterias, Inc. 1988 – 1997<br />Public company with over 200 locations in 9 states and $500 million+ in revenues in this. General Manager, Training Department Supervisor. Led teams of 100 at 50 new restaurant openings. <br />AFFILIATIONS<br />ASTD – American Society for Training and Development -1270010160Currently serving on both the Test Item Review Committee and Work Product Scoring Team for CPLP candidates under the ASTD Certification Institute. http://www.astd.org SHRM – Society of Human Resource Management-133355080 Active member in both national and local chapters. http://www.shrm.org-12700232410CHART – Council of Hotel and Restaurant Trainers Active member and organization volunteer since 2004, Elected Best Mentor at Annapolis Conference, 2007. http://www.chart.orgCivil Air Patrol, El Paso Composite Squadron - Volunteer -1270048260Professional Development Officer, 2nd Lt., CAP, Private Pilot (Single Engine Land). Certified National Incident Mgt. System - FEMA, 2009. http://www.gocivilairpatrol.com/html/index.htm<br />