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- 1. Christen Hartz 2103 Bridgewater Court, Chester Springs, Pa 19425 | (610) 960-4587 | christenhartz@gmail.com Objective To obtain a position that will utilize and continue to develop my skills acquired from a comprehensive career in the hotel industry that will allow me to demonstrate my versatile administrative support prowess in addition to technical expertise required to succeed in the ever changing workplace business professionals face daily. Education | 2005 | DCCC · Major: Business | 2005-2016 | IHG/WYNDHAM · Related coursework: IHG Certified GM, Wyndham Certified GM, IHG Certified FOM, IHG Guest Experience Champion, IHG Loyalty Champion Skills & Abilities-Management Intensive Focus · Office Management Policy & Procedure Expert Records Management · Team Building Report & Document Preparation Expense Reduction · Staff Recruitment & Development Accounts Payable &Receivable Inventory Management ACCOUNTING & HUMAN RESOURCES | WYNDHAM GARDEN/THE CLARION AT EXTON, EXTON | NOVEMBER 2016 Accounting- Duties included daily review of audit performed through the Property Management System to ensure proper billing, using M3,ProfitSage, TrueShare, and Opera to complete and successfully manage accounts payable and receivable including credit card disputes. Human Resources- Responsible for new hire paperwork, coaching, training for newpolicy and procedure with staff and management. Hired by Prism Property Management under the Wyndham Garden identity tocontinue with service during transition of ownership and as a liaison after final paper work completed. Transition-Remained on staff under newowners, RRR hotels, performing all facets of property management with newClarion designation. Daily responsibilities include scheduling for staff, and generalmanger. Daily review of audits, accounts payable,accounts receivable, human resources, payroll, and event management. Rectifying daily cash drops, compose electronic correspondence to maintain and or remove/change vendor relation at request of new ownership. Inform vendors and guest of new ownership including appropriate paperworkupon request. Payroll processed through Paycor and time clock management with Compu Clock, including initial set up and education of use for both systems. ASSISTANT GENERAL MANAGER| HOLIDAY INN, HARRISBURG EAST | JUNE 2016-DECEMBER 2016 Supervised and facilitated all aspects of this fullservice property. I consulted daily with departments on upcoming projects and events,provided suggestions for improving each area,trouble shooting; training each department head to manage staff to operate more efficiently on all levels of this property. Main responsibilities included but not limited to Assisting the General Manager in composing e-mails, proposals, invoicing, memorandums,scheduling, creating policy and procedure documentation for staff and management tobetter the property and team as a unit, bringing IHG Heartbeat scores to an 85%,sales, human resources, scheduling of deposits, daily cash, accounts payable,accounts receivable, and payroll. Scheduling and maintaining vendor relations to ensure efficient equipment operation.
- 2. Page 2 GENERAL MANAGER | R & P HOSPITALITYDBA MICROTEL INN & SUITES | MAY2013-JUNE 2016 Main focus was to oversee all aspects of property management,including but not limited to maximization of financial performance,guest satisfaction, and staff development.Responsible for hiring, training and discipline of all hotel staff as needed.Development and implantation of policy and day to day procedures at ownership request.Reviewed existing accounts and collected $25000.00 in outstanding debt bringing the aging to current status. Monitored and reconciled daily financials and end of the month process for ownership accounting. Maintained and improved existing vendor relationships to maximize development of provided services. Created and instituted a revenue management plan. Reviewed and input plans into place for RFP’s. Created,developed, and input rate plan in to place for 2014. In 2013 increased RevPar by 3.9% while ADR increased by $5.60. Created a successful action plan to raise the average dollar per room by $7.65 resulting in a $700,000.00 increase in revenue over previous fiscal year. ACCOUNTANT | GULPH CREEK HOTELS | FEBRUARY2012-MAY 2013 Gulph Creek Hotels-Daily responsibilities include record 9 hotels financialand occupancy numbers through M3. Responsibilities also included accounts payable,filing, and preparation though account analysis for the monthly P &L. Transitioned from main office to directly reporting to a Crowne Plaza location to perform intensive review and reorganization of accounting procedures. Crowne Plaza-Recorded the daily management numbers in the property management system M3. Reconciled deposits for the restaurant,bar,and hotel daily. Created organization and daily processes to the accounting office and for accounts payable and receivable to bring structure where it did not previously exist. Prepared and development of reports for end of the month P & L. Organized previous year’s files, stored appropriately while creating and maintaining an office suitable for accounting. Brought the aging during the 60-120 periods from $60,000.00 to$6000.00 and created a system to maintain current aging. ASSISTANT TO OWNER/AGM | HOLIDAY INN EXPRESS | AUGUST 2007-FEBRUARY2012 Responsible for coordinating alloffice functions,supervising a team of 20hospitality professionals; including but not limited tobreakfast,shuttledrivers,front office operations,human resources,housekeeping,payroll,andsundries shop. Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions. Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures. GUEST SERVICES MANAGER | HOLIDAY INN EXPRESS | NOVEMEBER 2002-AUGUST 2007 Managed operations of front office whileserving as executive assistant tomanagement team on alllevels.Functioned as a primary liaison tocustomers and ensureda consistently positive customer experience reflectedthroughGuest Experience Scores.Installed and trained all staff, and co-workers Opera as an expert in this Property Management System. REFERENCES ATTACHED
- 3. Page 3 REFERENCES Rose Shaffer-General Manager Karen Christy Holiday Inn Express Element Hotel Elizabethtown, Pa 17022 Princeton, NJ (717) 471-5441 (302) 753-9019 Sergio Carrero-Guest Services Manager Meg Rowe Sheraton Best Western Malvern, Pa Concordville, Pa (610) 505-6924 (610) 547-2960 Ted Hasbrouck Sherry Potter Task Force GeneralManager Task Force GeneralManager Prism Property Management Prism Property Management (865) 696-1476 (940) 627-5480 Additional references available upon request