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- 1. Brittany Elizabeth Hoban 14304 Chesterfield Drive, Woodbridge VA 22191 Phone (571) 492-2665 Email: HobanBrittany@yahoo.com Professional Profile Extremely motivated professional with 8+ years administrative and management experience in diverse office environments. Proficient in a number of related tasks; providing administrative support to executives, performing office and clerical duties and backing-up data entry operators / front desk workers. Strong interpersonal skills, well organized and detail oriented. Expert in preparing correspondence, logistical planning, revising documents, distributing mail and database maintenance. Areas of expertise include MS Word, MS Excel, and MS Outlook, basic SharePoint, order entry software and basic knowledge of other MS Office programs. Summary of Qualifications • Eight plus years of experience • Outstanding oral, written and training communication skills • Profound ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics • Strong solicitation/prospecting/negotiation skills • Versatile administrative assistant with deep knowledge of making administrative and procedural decisions, with the aim of running an infallible office system • Highly skilled in greeting visitors, determining nature of business and directing to concerned person • In-depth knowledge of typing correspondences, reports and other documents • Proven record of answering telephone, giving relevant information to callers and routing calls to appropriate individual • Demonstrated ability to schedule appointments and meetings • Well versed in taking and compiling minutes of meetings • Adept at arranging travel schedules and reservations Experience Stock Building Supply Manassas/Alexandria Sales Coordinator January 2014-Present • Assists the sales team, focusing mostly on managing schedules and the distribution of any sales documentation • Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client at a cost best suited for them • Efficiently respond to any online or telephone queries in a calm and friendly manner • Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints • Produce reports on progress within the department and outline any developed strategies to
- 2. improve • Provides all aspects of service to outside sales team and customers • Research, quoting, purchasing and expediting of special order merchandise for outside salespeople and customers • Assist with telephone answering • Inside contact person for all accounts assigned to salespeople and selected house accounts • Creates, manages & updates quotes, contracts, bids & estimates for outside sales • Maintains quote files and assists salespeople with monthly updating and management of all price list and contracts • Reviews daily pick tickets for back-orders and expedites any back-orders or problems Comfort Inn & Suites Alexandria/Comfort Inn & Suites College Park/Comfort Inn Arlington Boulevard/Comfort Inn Dulles International Airport – Northern Virginia Coakley & Williams- Area SMERF Sales Manager October 2012 – May 2013 • Experience in developing and implementing total sales and marketing effort for four properties in the Northern Virginia and DC area • Maintaining relationships with existing accounts and securing new business • Maximize the profitability of the hotel while maintaining customer satisfaction • Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits for four properties simultaneously • Establish client base for the SMERF market segment through direct inside sales effort for the purpose of securing business for the hotel to ensure that sales goals are met and exceeded • Confirm in writing to the client all requirements via sales contract • Manage Hotel Planner, CVENT, Book My Group and Chamber accounts for all four properties • Directly assisted immediate supervisor with all Tour & Travel and Asian group business accounts Comfort Inn Landmark / Days Inn Landmark – Alexandria, VA Hospitality Management Advisers Manager/Area Sales Manager October 2011 – October 2012 • Experience in developing and implementing total sales and marketing effort for multiple hotels • Securing new accounts, maintaining existing accounts • Maximize the profitability of the hotel while maintaining customer satisfaction • Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits • Responsible for individual travel including knowledge and experience in consortium, business travel, FIT and wholesale markets • Establish client base of all market segments through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that sales goals are met and exceeded • Develop and maintain relationships with key clients in order to produce group and/ or convention business • Confirm in writing to the client all requirements via sales contract • Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures • Implementation and achievement of the Sales Marketing plan
- 3. • Respond quickly to guest requests in a friendly manner and follows up to ensure guest satisfaction. Econo Lodge – Woodbridge, VA. Allen Management Hotel Group Manager/Sales Director July 04’ –September 2011 • Maintains good hotel occupancy, ADR and REVPAR • Meets all Quality Assurance standards • Manages rates and daily revenue • Sales and marketing with the ability to pull in business • Accounting duties, prepares monthly statements and reports • Prepares accounts payable, receivables, payroll and prepares daily bank deposits • Handles customer’s inquires complaints and resolves charge backs • Trouble shooting • Oversee maintenance and improvement to the property • Completes daily room inspections • Hires, trains and manages a growing staff References Albert Viera Hotel GM (786)886-6860 Freda Little Supervisor (571)477-0310 Damon Mastriani Hotel GM (720)757-5985