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PAUL SHARER
117 NEW FOUNDLAND PL POPLAR GROVE, IL 61065 PSHARER4062@YAHOO.COM
PROFESSIONAL SUMMARY
Highly motivated technologyprofessional, skilled at breakingtechnologydown into understandable
features and benefits for end users. Skilled classroom instructor who excelsat creatinglearning
relationships with students, or when providing help desk support and problem resolution to technology
novices. Takespride in demonstratingto the customer satisfaction is top priority.
CERTIFICATIONS
· ComptiaA+ (2009Objectives701/702exams)
· ComptiaNetwork+
· MicrosoftCertified Professional (XP Pro)
PROFESSIONAL EXPERIENCE
3/23/16 TO 7/26/16 PC Connection Itasca, Il
 Troubleshooting and supporting Windows 7 Operating Systems on a Tier 2 level of support
 Support Microsoft Office 2010
 Support Microsoft Outlook 2010
 Prepared workstations with company image and performed setup to the domain
 Deployed new systems for incoming employees
 Desktop support for approx 1500 end users
 Provided support to end users using Microsoft Lync for doing remote desktop
 Provided exceptional help desk services to the end user
 Performed troubleshooting on Lexmark Network printers
 Performed repairs on Lexmark printers
 Inventory Specialist for Janesville office
6/22/15 TO 1/15/16 FLAD Architects via Adecco Technical Brookfield, WI
 Troubleshooting and supporting Windows 7 Operating system
 Support for GMAIL accounts from an enterprise account
 Setting up and troubleshooting Microsoft Office 2013 in a cloud environment
 Performed migration of 400+ users from Mozilla Thunderbird and GMAIL to Office 365 to include but not
limited to migration of local folders from Thunderbird, Manually setting up Office 365 and Microsoft
Outlook
 Wrote training material for the beginner level Office users in order to provide user training prior to
migration
 Delivered training for Office 365
 Setup printers using print servers and specific port numbers
 Supported the setup and transfer of data and contacts on iPhones
 Prepared workstations with company image and performed setup to the domain
 Deployed new employee workstations and provided orientation to new employees
 Provided exceptional help desk services to the end user
 Troubleshoot Network issues
 Troubleshoot LIFESIZE video conferencing equipment
 Performed installations of Network printers and copiers

 Mobile device Support for Android and Apple IOS
4/1/2011 TO 6/3/2015
Northwestern Mutual Insurance via
AdeccoTechnical Brookfield, WI
IT HELP DESK TIER 1 AND TIER 2 SUPPORT
 Troubleshooting and supporting Microsoft Windows XP and Windows 7 and Windows 8 operating
systems
 Migrating clients from Windows XP to Windows 7 to include data restoration
 Troubleshoot Microsoft Outlook 2003 / 2007 / 2013 /O365
 Troubleshooting and supporting Good Mobile Messaging for IOS and Android mobile operating systems
on both Apple and Windows devices
 Setup Good for Enterprise on both Android and IOS devices
 Troubleshoot connectivity issues with Good for Enterprise
 Support for approximately 5,000 plus user
 Use HPSM Service Manager Software for ticketing
 Troubleshooting and supporting company proprietary software for Northwestern Mutual Insurance
Company
 Support and troubleshoot WAN and LAN operations for both Home Office and Field clients
 Support and troubleshoot Virtual Private Networks
 Troubleshoot network connectivity issues
 Perform reimagining of operating systems on clients computers
 Password support for Home Office and Field clients
 Expert user of BOMGAR Remote control software
 Troubleshoot and resolve issues with VMware Virtual machines
 Advanced with troubleshooting and using Microsoft Office 2003 / 2007 and 2013 suites in particular
Word, Excel, PowerPoint and Outlook
12/1/2010 TO 4/1/2011 Diversy via A3 Staffing
ASSET MANAGER FORUNITEDSTATESANDCANADA
 Responsible for $100,000+ inventory of computer equipment
 Responsible for tracking of assets to include PDA’s, Laptops, Desktops
 Responsible for assigning assets to all corporate users
 Responsible for assigning of trouble tickets and assigning to appropriate department in timely manner
 Responsible for recycling of assets to be donated to charity
1/1/2009 TO 11/1/2010 ComputerSystems Institute Skokie, Il
SECONDARY EDUCATIONAL INSTITUTION
 Computer Certification Instructor
 Contracted with CSI through Robert Half Temporaries. Converted to full-time staff after 1 year of
employment
 Provided classroom facilitation and instruction to over 200+ students on Microsoft Windows Server 2003,
Windows XP Pro, Comptia Network+, and Comptia A+ certification courses
 Active Directory
 Group Policy
 DHCP
 Subnetting

 Created new curriculum used to prepare students to complete all certification exams for Microsoft
Certified System Administrator (MCSA)
 Served as subject matter expert for students on VM Ware and VM Ware Player usage in a classroom
environment
6/1/2008 TO 11/1/2008
2 Wire ATT via Volt Technical
Resources
San Antonio Texas
T ECHNICAL SUPPORT AGENT (TIER 1 SUPPORT)
 Supported end users with technicalassistanceon issues concerningcomponentservices to
includeconnectivity issues, emailsetup, remote desktop using VNC software, TCP/ IP issues,
wireless setup, and firewall configuration
 Handledmore than 50 inboundcalls daily at state of the art callcenter to provide technical
support and Tier1 helpto AT&T Uverse customers
EDUCATION
Collegeof Lake County PC TechnicianCertificate
New Horizons TrainingCenter
MILITARY
United States Navy Retired August 1986- September2006
REFERANCES
Available uponrequest

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Resume5_3_2015

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