resume_burke_paula_2016_FINAL
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Paula Burke is an instructional developer and eLearning specialist with over 15 years of experience in creating user interfaces and eLearning for global delivery online and offline. She ensures effective user experience in training and information dissemination. Some of her key roles include developing multimedia training materials as an instructional developer at NetApp, and establishing the entire online presence as the digital marketing director for an auto dealership. She has received numerous awards and high performance reviews for her work.
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resume_burke_paula_2016_FINAL
- 1. PAULA BURKE 316-519-6694 paula@jrmints.com Portfolio: http://www.jrmints.com/ http://www.linkedin.com/in/paulavburke I am an Instructional Developer and ELearning Specialist with an aptitude for all things multimedia, distance education, and marketing. I ensure effective user experience in both training and information dissemination. Fluent in the Instructional Design process from Needs Assessment to Project Management to Development through Evaluation, I am driven by helping others succeed through education. From a business perspective, I have enabled thousands of learners to meet business goals and ensure customer satisfaction. I am detail oriented, work well with quick turn-around schedules, and am intensely goal driven. Most of my experience has been in the development of multimedia materials for training, while my secondary strengths are in marketing and communication. I blended these skills serving as the Digital Marketing Director for a local auto dealership where I managed the entire online presence including social media, SEO, inventory web sites, and serving as online live customer service. Management reviews have included terms identifying me as a "go to person" and "superior team member" who "has a can-do attitude and has never dropped the ball on a project." I have been recognized as not only a team player but a team builder and work well cross-departmentally. Relocating to the East coast in April 2016, and very excited to experience a new career opportunity. Core competencies include: ? Instructional Design ? Evaluation, Analytics ? Multimedia ? ELearning ? Web Publishing ? Writing, Editing ? Voice Talent ? Troubleshooting ? Project Management ? Remote Team Work ? Video, Audio ? Global Training QUALIFICATIONS ? Expert skills in communication tools such as Word, Excel, PowerPoint, Outlook, OneNote, SharePoint, and Internet Explorer. ? Expert level skills in graphic art tools such as Photoshop and Illustrator. ? Extensive photography experience both digital and film. ? In-depth experience with communication, social media, development and publishing tools and applications including WebEx, Joomla, Moodle, WordPress, YouTube, Flickr, Twitter, Facebook, Pinterest, SharePoint, Captivate, Articulate, Camtasia, Adobe Photoshop, Premiere, Acrobat, Illustrator, Dreamweaver, Fireworks, and Flash. ? Professional experience with audio/video capturing, editing, voice over, and publishing. ? Experience designing, developing and publishing web sites through HTML, XML, and industry tools. ? Fifteen years of experience creating user interfaces and ELearning for global delivery online and off. ? Great success with projects which require a quick turn-around through rapid development as well as longer-term projects using the ADDIE or Langevin design cycles.
- 2. Paula Burke 316-519-6694 Page Two PROFESSIONAL EXPERIENCE NETAPP, Wichita, Kansas 2013 - Present Computer Storage and Data Management Advanced Technical Training Instructional Developer, 2013 - Present Design, develop, implement, and evaluate training and learning paths for Global Customer Support Services. Enable individual career paths for those providing industry-leading customer support services. ? Reduced ILT by 20% to achieve business goals and training of a global work force and reduce travel expenses. Accomplished this by developing and publishing online, interactive, technical onboarding and troubleshooting eLearning via platforms including WebEx, Saba, Brainshark, Moodle, and SharePoint. ? Effectively communicated with management, stakeholders, and subject matter experts by creating online project dashboards and managing web sites. ? Developed global training as NetApp moved to a regional support model for customer enablement. ? Received ¡°Exceptional¡± rating and highest compensation increase two, consecutive years. ? Executed content management system to enable and maintain career learning paths. Scholfield Hyundai, Buick, GMC, Wichita, Kansas 2012 - 2013 Automobile Sales and Support Director of Digital Marketing, 2012 - 2013 Established the dealership's online presence with services such as Google, Yelp, AutoTrader, Cars.com, Facebook, Twitter, Instagram, and DealerRater. As the Digital Marketing Director, established and managed the entire online presence including social media, SEO, Google Analytics, inventory web sites, and online live customer service. Created action driven email as well as printed advertising media. LSI ENGENIO, Wichita, Kansas 2000 - 2011 Data Storage Manufacturer Instructional Developer for Global Marketing and Sales, 2000 - 2011 Designed and developed training in Marketing Education. Promoted and facilitated communication by building and maintaining web sites, portals, communities and social media. Generated reports and analytics to set goals and measure outcomes for executives, managers, and stakeholders. ? Wrote, edited, illustrated and published communication to distribute to 30,000+ IBM subscribers. ? Established community and social media guidelines on six partner portals. ? Developed criteria, evaluated, and implemented a Learning Management System.
- 3. Paula Burke 316-519-6694 Page Three EDUCATION / TRAINING Bachelor of Arts, Communication and Psychology Southeastern Oklahoma State University, Durant, Oklahoma Langevin Learning Services Courses Completed Instructional Design for Designers Web Based Training Learning in the Virtual Environment AWARDS AND RECOGNITION ? Received superior (highest) performance rating and merit increase offered in 2014 & 2015. ? Brandon Hall Excellence in Learning Gold Award (highest) for Custom Content with interactivity. ? United States Distance Learning Association Platinum Award (highest) for Distance Learning Programming. ? Received ¡°High¡± (above average) LSI Corporate performance reviews for nine consecutive years. ? Received numerous LSI Corporate achievement ¡°Bravo¡± and ¡°Dinner for Two¡± awards. EXAMPLES OF WORK Please visit: http://www.jrmints.com/ Professional, personal, and management references available upon request.