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RESUME_CHINMAY_MOHAPATRA-2015
- 1. CHINMAY MOHAPATRA L3 / 143, Acharya Vihar, Bhubaneswar, Orissa. E-mail: m.chinmay@gmail.com, Tel: +91 0674 2567780 +91 9937002780 PROFFESIONAL SYNOPSIS Having over 20 years of rich onfield experience across various Industry ~Having over 20 years of rich onfield experience across various Industry ~ A result oriented professional with experience in experience in the Hospitality, BPO Industry & Educational Establishments with an established track record of decision-making and experience in all phases of Management Systems, People Management, Front Office Management, Hospitality Marketing, Customer Satisfaction and overall support functions like Facilities operations, Infrastructural Development. Comprehensive experience in handling the set up of housekeeping facilities encompassing rooms and related areas with the accountability for deployment of available resources to achieve organizational objectives. Skilled in achieving customer satisfaction by ensuring delivery of service quality norms by interacting with clients, handling guests requests and resolving complaints pertaining to room status and reservations. Proven success in handling day-to-day housekeeping activities in coordination with internal / external departments for smooth business operations as well as providing safe and orderly environment for guests & employees. Resourceful in supervising the preparation of MIS reports to provide feedback to senior management on performances, profitability, etc. An effective leader with good presentation & negotiation skills. OTHER KEY SKILS Strategy Planning Client Satisfaction Inspections & Compliances Liaising & Coordination Resource Optimization Budgeting, Forecasting & Cost Control Project Delivery Management Process Enhancements Safety& Security Operations Performance Management Complaint Management Recruitment & Trainings RECENT WORK EXPERIENCE Since March2014, with Centurion University of Technology and Management as Sr Manager Internal and External Interface. Job Responsibility: Looking after all administration requirement of the University. Over all canteen management inside the university campus. Interfacing with students and parents for timely fees collection and grievance resolution. Responsible for student discipline and behavioral issues inside the campus . Taking care of Hostel Management and event management of the University. 1
- 2. Organisation : Ravenshaw University, Cuttack Designation : Development Officer Duration : March2009 February 2014 Job Responsibility: Looking after infrastructural projects of the University and interfacing with Government Officials for timely execution of Construction Works and Perfect Utilization of Government Funds and Grants. Carrying out maintenance of office buildings and other basic amenities. Interfacing with various departments like administrative sections for creation of suitable infrastructure for the University. Designing blue print for Universitys further development and modernization. Generating good placements for management professionals of Ravenshaw Business School and Hotel and Hospitality Management Institute by attracting big Corporate Houses to Ravenshaw campus for selection and recruitment. Ensuring short-listing, selection and recruitment of both teaching and non-teaching staffs for the University. It includes organizing the interviews, communicating with the candidates and the experts and also publishing the results of the interviews. Conducting and managing prestigious national and international events in the University such as All India Sociology Conference and National Convention of SPIC-MACAY and also many cultural events involving renowned artistes from both India and outside. PROFESSIONAL EXPERIENCE Organization :: KIIT , Bhubaneswar Designation :: Facility Manager Duration :: Junel2006 March 2009 Company Profile :: KIIT is one of the finest technical and management education centers in India Offering Diploma, Undergraduate and Postgraduate courses in Technology, Master in Computer Application and Master in Business Administration, besides Certificate Programme in engineering and +2 Science. The Institution has the unique distinction of becoming the youngest Deemed University of the Country within six years of its commencement of Undergraduate programme. KIIT has now opened up KIMS, which will focus on health education through its Medical College, Dental College, and Nursing School. A blend of latest technological know- how, Skilled Professionals, diversified R & D with dedicated faculties having a passion for knowledge represent KIIT at the highest echelon of education. Job Responsibility :: To provide administrative support to the Facilities Management team. Complete responsibility on day today operations at the facilities, nodal contact for operational issues, review of vendor performance and initiate remedy. Be accessible for escalation of all FM related issues during the shift Ensure planning and execution of all preparation required for Conferences / meetings as well as VIP visits scheduled during the shift. 2
- 3. Oversee the Housekeeping Services during the shift Oversee Cafeteria Services during the shift Setting the right expectations and educating the internal customers through regular surveys & monitoring the satisfaction level by in-depth diagnostic analysis. Organization :: Google , Hyderabad ( Out Source ) Designation :: Facility Advisor Duration :: April2005 April2006 Company Profile :: Google is widely recognized as the "world's best search engine", the company also serves corporate clients, including advertisers, content publishers and site managers with cost-effective advertising and a wide range of revenue generating search services with a Staff Strength of 5500 world wide. Google, Hyderabad has occupied 1, 50,000 Sft. area with a Staff Strength of 300 and its growing. Job Responsibility :: Coordinating with vendors as per the set metrics for the smooth functioning of the following facilities operations. Cafeteria/Pantry Operations Housekeeping & Horticulture Front Office Operation Guest House Operation Supervise direct reports, Concierge Desk & Travel Desk. Responsible for the Hotel reservations for the new joinees, expats and during residential conference. Taking customers feedback and ensuring quality standards from vendors. Conducting facilities inspection & audits to find the difficulties and implement corrective actions. Responsible for the Commercial Billings, Procurements & AMCs related to Facilities Operations. Maintaining documentation, SOP, reports, AMC Management and MIS Organization :: Leo Meridian Resorts A Luxury Resort in Hyderabad Designation :: Business Development Manager Duration :: March2004 April2005 Company Profile :: The Leo Meridian Resorts A leading Luxury Resort in Hyderabad spread over 360 acres. A destination for Corporates, Holiday Makers, Product Launches, Weddings etc.. Having 18 luxury Lagoon Villas, 64 Boutique Garden Villas & Suites, 10 Conference Halls starting from 500 Sft to 12000 sft. Can accommodate 5000 people at a time. Job Responsibility :: Leading a team of 35 members and number 2 in organizational hierarchy, directly reporting to the Vice President. Responsible for smooth functioning of Front Office, Central Banquets and Event Management. Directly involved in Sales & Marketing, Public Relations and Publicity & Advertising. Strong emphasis on maintaining guest relationships and promoting 3
- 4. customer loyalty. Actively involved in In-house Staff Training, Recruiting and Manpower Analysis etc. Liaisoning with Guest and Corporate Houses. Arrange Group Reservations in interaction with Travel Agents & Travel operators (Domestic and International), Hoteliers from the entire region.. Co coordinating with FHRAI, HAI, IATO, TAI & HRAAP, all travel trade magazines for the membership and subscription. Organization :: Ramoji Film City A perfect M I C E Destination Designation :: Front Office Manager Duration :: June2001 February2004 Company Profile :: Ramoji Film City, one of the worlds largest film studios, expanding on Tourism and Hospitality front with an average growth of 21% per year. Dolphin Group of Hotels, a sister concern, takes care of Hospitality side of Ramoji Film City. There are three Hotels, Sitara A Luxury Property (154 Rooms), Tara A Budget Property (126 Rooms) and Dolphin A 4* Property at Visakhapatnam (140 Rooms) and a Group of 4 Restaurants, Meeting and Convention facility for 10 to 2000 pax. Apart from that there are 3000 visitors at an average visiting Ramoji Film City, as a Tourist Destination. Achievements :: Handled successfully the Mega Events like Cardio logical Society of India, 2nd World Chess Cup-2002, Indian Prosthodontic Society Conference held at Ramoji Film City. Core Team member from Ramoji Film City for handling the National Games 2002 held at Hyderabad. Organization :: Swosti Plaza Limited Largest Convention Hotel In Eastern India Designation :: Front Office Executive Duration :: April1999 June2001 Company Profile :: Swosti Group, the pioneer in Hotel Industry of Orissa owning two International Standard Hotels, Hotel Swosti A 4* Hotel (90 Rooms) & Hotel Swosti Plaza A 5* Hotel (100 Rooms) and they are also a leading inbound operator in Eastern India in the banner of Swosti Travels. Swosti Plaza Limited is the Largest Convention hotel in eastern India. Organization :: Hotel Pushkar Palace A 4* Property in Pushkar , Rajasthan Designation :: Front Office Supervisor Duration :: August1996 March1999 Company Profile :: Only hotel, which is to do business throughout the year, It had all facilities, of a 5 * hotel. Organization :: Hotel Mansingh Palace A 5* Property in Ajmer, Rajasthan Designation :: Management Trainee - Front Office Duration :: January1993 August1996 4
- 5. Company Profile :: Mansingh group of hotels, branches all over like Delhi, Agra, Jaipur, Goa. Organization :: Hotel CIDADE- DE-GOA A 5* Property in Goa Designation :: Industrial Training Duration :: April1992 December1992 Company Profile :: Resort known for its beauty and class, situated near the beach. AADEMICS Pursuing, PhD in Hospitality Management from CMJ University, Shillong. 2011 MBA from Sikkim Manipal University, Gangtok. 1995 Diploma in Hotel & Catering Management from the British Institutes, Mumbai. 1992 PG Diploma in Hotel Accommodation Operation Management from Institute of Hotel Management, Catering Technology Applied Nutrition, Bhubaneswar. 1989 B.A. from Regional College of Education, Bhubaneswar 1990 B Ed. from Regional College of Education, Bhubaneswar ACADEMIC ACCOLADE Received prizes in Music & Dramatics TECHNICAL SKILLS Well versed with Windows, MS Office & Internet Applications. PERSONAL PARTICULARS Date of Birth : 1st January, 1969 Address : AUROMA, L3 / 143, Acharya Vihar, Bhubaneswar, Orissa. Languages : English, Hindi, Oriya, Bengali, Telugu. Passport No. : L 8337807 CHINMAY MOHAPATRA 5
- 6. Company Profile :: Mansingh group of hotels, branches all over like Delhi, Agra, Jaipur, Goa. Organization :: Hotel CIDADE- DE-GOA A 5* Property in Goa Designation :: Industrial Training Duration :: April1992 December1992 Company Profile :: Resort known for its beauty and class, situated near the beach. AADEMICS Pursuing, PhD in Hospitality Management from CMJ University, Shillong. 2011 MBA from Sikkim Manipal University, Gangtok. 1995 Diploma in Hotel & Catering Management from the British Institutes, Mumbai. 1992 PG Diploma in Hotel Accommodation Operation Management from Institute of Hotel Management, Catering Technology Applied Nutrition, Bhubaneswar. 1989 B.A. from Regional College of Education, Bhubaneswar 1990 B Ed. from Regional College of Education, Bhubaneswar ACADEMIC ACCOLADE Received prizes in Music & Dramatics TECHNICAL SKILLS Well versed with Windows, MS Office & Internet Applications. PERSONAL PARTICULARS Date of Birth : 1st January, 1969 Address : AUROMA, L3 / 143, Acharya Vihar, Bhubaneswar, Orissa. Languages : English, Hindi, Oriya, Bengali, Telugu. Passport No. : L 8337807 CHINMAY MOHAPATRA 5