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- 1. CAPRICE L. BROWN (509) 995.3743 caprice.l.brown.1@gmail.com 2131 W. SHANNON AVE. SPOKANE, WA 99205 Skills: Administration Microsoft Office Customer Service Filing (e-file/hard) Data Collection Data Entry Google Programs Travel Coordinator Calendar Mgmt. Event Planning Scheduling Reception Secretarial Retail Sales Spreadsheets Budget Forecasts Office Equipment Banking Team Building Inventory 10 Key Keyboards Cash Handling Legal Research Retail Management Project Management QA/QC Retail Sales Time Management Video Conferencing Office Management Cultural Diversity Multi line phone system Experience: Administrative Assistant Contractor for NOAAs National Marine Fisheries Service 1655 Heindon Road Arcata, California 95521 Supervisor: Ann Garrett (808) 725-5130 LEAD ADMINISTRATIVE ASSISTANT to the Assistant Regional Administrator of the California Coastal Area Office of NMFS West Coast Region and Branch Supervisors. Recruited to provide general administrative support to a busy federal office of about 25. Quickly established proficiency and rapport as a resourceful and enthusiastic team player, with a strong ability to multitask and solve problems while juggling a variety of tasks. ASSIST WITH THE SCHEDULE MANAGEMENT of the Assistant Regional Administrator; setting up meetings, prepare the ARAs daily schedule of activities, as well as assist the Division Manager and Branch Managers with projected travel budget issues/spreadsheets, scheduling meetings, ensuring equipment is available and functioning minimize schedule conflicts, respond to last-minute changes to travel orders. Proven professional interaction with executives, successfully maintaining trust and confidentiality. Demonstrated success with scheduling and arranging large conferences, arranging secure and functional meeting places, responsible for preparing materials necessary for conferences and meetings for upper management and executives, sending information to the participants concerning such matters as hotel accommodations, transportation to and from the meeting location, social arrangements, and administrative matters while the participants are on location. CARRIED OUT A RANGE OF ADMINISTRATIVE TASKS to support about 25 staff; scheduling meetings and setting up conference rooms, answering and routing callers or messages to appropriate staff, logging and distributing incoming mail, process all outgoing mail and packages (UPS), maintaining hard-copy and electronic files, assist with organizing administrative records and developing FOIA indexes, assisted with yearly property inventory reports, lead time keeper for the Arcata office. Preparing routine official correspondence, and
- 2. memorandum regarding confidential union and/or personnel related issues, social and personal acknowledgments, and routine office reports. Ensures proper spelling, punctuation, grammar, and formatting. Prepare decision documents for final signature, electronic filing and distribution, type in final fields on forms, drafts, and reports checking for proper format. Make sound and reasonable decisions in accordance with laws, ordinances, regulations and established procedures; Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. Establish and maintain effective working relationships with department personnel, city and outside agency officials, coworkers and the general public. PROFICIENT USE OF COMPUTERS AND APPROPRIATE SOFTWARE for data collection, analysis and collating. Prepare documents and forms, providing proper spacing, heading and arrangement for ease of understanding and information processing. LEAD TRAVEL COORDINATOR processing multiple travel authorizations and vouchers for a busy office of 25 including an executive with an active travel schedule. Receive acquisition for travel from employees, reviews them for accuracy and account codes before processing. Submit for payment once travel is completed, responding to change orders and audits as necessary. Separately tracks status of all office travel to ensure each step is completed and that all travel orders are accounted for in office budget. SKILLS include proficient word processing and spreadsheet use, Microsoft Office programs, Google Mail/Programs .Typing speed 40-45 WPM. Proficient with equipment used in an office setting. ABILITY to perform detail work with accuracy; accept direction from multiple sources; effectively organize, prioritize and complete tasks independently in a fast-paced environment with frequent interruptions and conflicting deadlines; thorough knowledge of office methods, procedures and practices; Ability to make independent decisions and exercise sound judgment; maintain a high degree of confidentiality and exercise discretion and appropriate judgment in handling sensitive material; and the ability to understand, interpret and apply policies and regulations in specific situations. DETAIL-ORIENTED; able to handle diverse tasks concurrently in a fast-paced setting; ability to quickly learn and use available technology; experience maintaining confidentiality in a professional office; experience performing efficient and accurate data entry. Seafood Manager Safeway/Albertsons Retail Grocery McKinleyville, CA Supervisor: Ed Sowa (Store Manager) Retired (no contact information available) Spokane, WA Supervisor: Bob (Store Manager) Retired (no contact information available) RESPONSIBLE for management and departmental functions related to retail sales of seafood products; ordering of all seafood and related retail supplies, quality control/assurance, employee scheduling, sales, customer service relation and satisfaction, maintaining a safe and sanitary department. Legal Secretary/Receptionist McLean Law Office 4711 N. Madison St. Spokane, Washington 99205 Supervisor: Byron McLean (509) 325-1546 CARRIED OUT A RANGE OF ADMINISTRATIVE TASKS TO SUPPORT A BUSY ATTORNEY; acted as the office receptionist/secretary, answering multi line phone system, scheduling appointments, typing letters to clients and opposing attorneys, filing all documents, responsible for all data collection and entry relating to a case. ASSISTED WITH CASE MANAGEMENT; maintaining client confidentiality, collecting all data related to case management, and filed documents with the courts. Frequently acted as a liaison between the attorney and client.
- 3. Business Manager/Owner C. Weeks Cleaning Service 1621 S. McDonald Rd. Spokane, Washington 99216 Supervisor: Self (509) 995-3743 RESPONSIBLE FOR ALL BUSINESS OPERATIONS to support successful business, cleaning personal residences, offices, rental properties, newly purchased real estate and new construction. Scheduled and maintained appointments to meet individual customer needs. INCREASED CLIENTELE from a low of two customers during the first year to a high of 12 customers per week. Created a reputation for being reliable, honest, hardworking and providing high quality service. Hired temporary staff, as needed, to keep up with customer demands. Education: Spokane Falls Community College 1 Semester 1998 Spokane, Washington 4.0 GPA Course study: Introduction to Computer Programs (Microsoft Office) Yreka Union High School Graduated June 1980 Yreka, California 3.8 GPA Course study: General education with emphasis on business administration