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SANDEEP SWAMY
Address:Ram-LaxmanTower,Flatno1203, Sec -18, NearMAFCO Market, Vashi, Navi Mumbai – 400705
Contact Nos.:09702030872/09967418672 ~ E-Mail:sandeepswamy1980@gmail.com
Senior level Assignments
Manager – Project /Application Support
PMP & ITIL Certified
Preferably in Banking/ Insurance/ IT -Software sector
PROFILE SUMMARY
 A highlymotivated,result-oriented professional with morethan 11+yearsof experienceinsoftwareapplication supportand administration.
 Experienced in Project Management, Software Design & Development, Vendor Management, Delivery Management, Requirement
Gathering, Technical Solution, Customer Relationship Management and Team Management
 In-depth understandingof security and backup procedures to ensure databaseintegrity while working on different platform and
technical support on Sybase, Oracle ,SQL & UNIX systems
 Expertise in providing implementation, post-implementation, application maintenance and enhancement support to the client
with regard to the product / software application system and SDLC process
 Proficient in creating and sustaining a dynamic environment that fosters development opportunities and motivates high
performance amongst team members
 Skilled in developing projectbaselineswhilemonitoring& controlling projectswithrespectto cost,resourcedeployment,timeover-runs
and quality compliance to ensure satisfactory execution of projects
 An effective communicator with honed relationship management, analytical, logical and problem-solving abilities
CORE COMPETENCIES
Strategic Planning
Project Management
Delivery Management
Requirement Gathering
Technical Solution
Software Design & Development
Vendor Management
Customer Relationship Management
Team Management
WORK EXPERIENCE
Jan’15 Till Date with IDBI Federal Life Insurance Private Ltd., Mumbai Manager – Application & Development
Accomplishments:
 Monitored the vendor & In house with team size of 15 responsible for day-to-day activities.
 Monitoring the Ticketing tool (Trace) to track issue raised by end user.
 Played a stellar role in Streamline the support process
 Efficiently ensured that Tickets were resolve within the define SLA’s
 Played a stellar role in analyzing and implementing new procedures.
 Setting up Roadmap to get permanent fix for reoccurring issue.
 Played a stellar role in managing:
o Support team responsible for resolving functionality problems and helping to execute the application
o CR team responsible for CR deadlines with development and testing
 Analyzing re-occurring issue and getting permanent fix with development team
 Efficiently monitor and ensure 100% system up ,running and available to business user
 Carried out:
o Periodical review meetings with team member and Development update
o Reviewing of CR, Call status & Documentation on timely basis
 Ensured that the UAT testing had been successfully done before moving to production
 Successfully attended meeting with BA, Business user & Management on behalf of IT
 Monitored program and end user documentation as well as for troubleshooting processing problems
 Ensure team having proper training and arrange for training if necessary

Dec’13 Till Jan’15 with Jewelex India Private Ltd., Mumbai Manager – Project /Application Support
Accomplishments:
 Monitored the vendor & In house with team size of 40 responsible for day-to-day activities.
 Implemented Open Source Ticketing tool (Jtrac) to track issue raised by end user.
 Played a stellar role in Streamline the support process
 Played a stellar role in analyzing and implementing new procedures.
 Setting up Roadmap to get permanent fix for reoccurring issue.
o Project team responsible for getting the project complete and resolving any functional problem during the project
 Carried out:
o Periodical review meetings with team member and projects update
o Reviewing of project status, CR, Call status & Documentation on timely basis
 Presenting project status report and having discussion with Higher management
 Successfully attended meeting with business user & management on behalf of IT
Apr’12 to Mar’13 with TTK Healthcare TPA Private Ltd., Bangalore Manager – Project /Application Support
Accomplishments:
 Monitored the vendor & In house with team size of 32 responsible for day-to-day activities
o Project team responsible for getting the project complete and resolving any functional problem during the project
o Involve in project costing and budgeting
 Carried out:
o Periodical review meetings with team member and projects update
o Reviewing of project status, CR, Call status & Documentation on timely basis
 Presenting project status report and having discussion with Higher management
 Successfully attended meeting with business user & management on behalf of IT
 Liaised with:
o Auditor to ensure compliance, implemented ISO 27001 standard to meet the compliance
o DBA, Storage and Server admin team to get the issue resolved
 Received appreciation e-mail from the client , Higher management for executing Accenture Renewal Activity and Yahoo Single
Sign on project & IBM Data Migration Project
 Successfully migrated Oracle 10g to Oracle 11g in short duration with admin team
 Successfully implement DR server application and tested with concern team
 Ensure release is deployed with proper approval and all department been intimated
 Successfully handled client audit and received appreciation e-mail from the client

Sep’10 to Apr’12 with Universal Sompo General Insurance Co. Ltd., Mumbai Assistant Manager-Project/ Application Support
Accomplishments:
 Served as Manager of team responsible for resolving functionality problems and helping to execute the application
 Efficiently provided 3rd level support the branch users across India for their problems pertaining to the application
 Monitored 20 members of team including vendors
 Played a stellar role in analyzing and implementing new procedures
 Ensured effective preparation of MIS reports as per Audit requirement
 Essayed a key role in writing and modifying Scripts for automation of reports
Oct’08 to Sep’10 with Magna InfoTech Ltd (Placed in JP Morgan), Mumbai Application Support
Accomplishments:
 Handled internal databases from planning and testing stages through implementation and support
 Played a stellar role in providing second level support to internal Help Desk to resolve user concerns with specific applications
 Holds the distinction of being a member of team responsible for resolving functionality problems and helping to execute
the application
 Efficiently assisted employees in setting database profiles
 Liaised with other departments in creating procedural methods to solved technical issues
 Monitored program and end user documentation as well as for troubleshooting processing problems
 Significantly created new databases and users: set up backups, export, and other monitoring scripts
 Essayed a key role in enhancing existing applications by improving user interface, introducing multiple-user access and
increasing security and stability
 Played a stellar role in DR drill Activity.
Mar’04 to Oct’08 with HDFC Bank Ltd., Mumbai Application Support & Technical Lead
Accomplishments:
 Significantly managed database remodeling and interface development during migration
 Holds thedistinction of beinginvolved in all aspects of application support, from needs assessment to QA/QC, design and support
 Efficiently implemented backup and recovery procedures of databases in Sun Solaris and UNIX environment
 Significantly trained and educated team about latest tools and technologies
 Handling Multiple Technology at the same time.
 Served as a member of team responsible for resolving functionality problems and helping to execute the application
 Successfully provided firstlevel supportthebranch usersacross India for their problems pertaining to the various banking system
 Accredited with an Appreciation Letter for excellent performance in 4DBC Project
 Showed distinctiveability by enhancing existingapplications by improving user interface, introducing multi ple-user access and
increasing security and stability
 Played a stellar role in DR drill Activity.
PREVIOUS WORK EXPERIENCE
Oct’02 to Mar’04 with ICICI Bank Ltd., Mumbai Officer as Trainee (Corporate Banking)
IT SKILLS
Platforms: Window NT Server 4.0, Solaris, Linux Server, UNIX
Languages: C++, VB.ASP, Net, Java, XML, HTML, Shell Scripts
Databases: Access, MS SQL 2000, Sybase, Oracle
Office Tools: MS Word, MS Excel, MS PowerPoint, MS Access
ACADEMIC DETAILS
2003 M.Com.-I from Mumbai University, Mumbai
2002 B.Com. From N G Acharya College, Mumbai, Mumbai University, Mumbai
CERTIFICATION DETAILS
2002 GNIIT (3 years duration Certification Course) from NIIT Ltd., Mumbai
2014 ITIL Foundation Certified
2015 PMP Certified

ENHANCEMENT SCHEDULE
 Successfully attended training programme on “CDSL” in Bombay Stock Exchange
 Successfully attended Project Management training in Mumbai.
PERSONAL DETAILS
Date of Birth: 1st March, 1980
Languages Known: English, Hindi, Marathi and Telugu
Passport No.: L1783694 (Expiry Date: 02/06/2023)
REFER TO ANNEXURE FOR PROJECTS EXECUTED
ANNEXURE
At IDBI Federal Life Insurance Private Ltd., Mumbai
Highlights:
 Efficiently handled Development progress.
 Efficiently handled day-to-day issue and support.
 Liaised with BA, Business user & Higher Management.
 Played a stellar role in periodically reviewing the Call Tracking report & CR status.
 Significantly ensured smooth flow & progress of the CRs and Support
 Liaised with Higher Management Development status and Support Status
Title: Elixir
Client: IDBI Federal Life Insurance Pvt. Ltd.
Period: Jan, 15 till Date
Role: Manager
Environment Used:
 Platforms: Java
 Tools: PL/SQL
 Databases: Oracle
Title: Group Asia
Role: Manager
Environment Used:
 Platforms: AS400
 Tools: AS400
 Databases: DB2
Title: AML
Role: Manager
Environment Used:
 Platforms: .Net
 Tools: PL/SQL
 Databases: SQL Server
Title: BIS
Role: Manager
Environment Used:
 Platforms: Java
 Tools: PL/SQL

At Jewelex India Private Ltd., Mumbai
Highlights:
 Efficiently handled project progress.
 Efficiently handled day-to-day issue and support.
 Liaised with Client, Business user & Development team.
 Played a stellar role in periodically reviewing the project report & status.
 Significantly ensured smooth flow & progress of the project
 Liaised with Project Manager for project reports & status
Title: Daim Trade
Client: Jewelex India Pvt. Ltd.
Period: Dec, 13 till Jan,15
Role: Manager
Environment Used:
 Platforms: .Net
 Tools: PL/SQL
Title: Uncertified Price Lookup
Period: Dec, 13 till Jan, 15
Role: Manager
Environment Used:
 Platforms: .Net
 Tools: PL/SQL
Title: Supply Chain Management
Period: Dec, 13 till Jan, 15
Role: Manager
Environment Used:
 Platforms: .Net
 Tools: PL/SQL
At TTK Healthcare TPA Private Ltd., Bangalore
Highlights:
 Efficiently handled project progress
 Liaised with Client, Business user & Development team.
 Played a stellar role in periodically reviewing the project report & status.
 Significantly ensured smooth flow & progress of the project
 Liaised with Project Manager for project reports & status
Title: ISO 27001
Client: TTK HealthCare TPA Pvt. LTD.
Period: Aug’12 to Oct’12
Role: Manager
Title: IBM Data Migration
Client: IBM Ltd
Period: Apr’12 to Oct’12
Role: Manager
Environment Used:
 Platforms: Java,J2EE
 Tools: PL/SQL, Ecplise

Title: Password Policy
Client: TTK Healthcare Pvt. Ltd
Period: Sep’12 to Oct’12
Role: Manager
Environment Used:
Title: Data Archival
Client: TTK Healthcare TPA Pvt. Ltd
Period: Aug’12 to Jan’13
Role: Manager
Environment Used:
Title: Data encryption & Decryption
Client: IBM Ltd.
Period: Apr’12 to Nov’12
Role: Manager
Environment Used:
Title: Application Audit Log
Client: TTK Healthcare TPA Pvt. LTD.
Duration: Sept, 2012 till Oct, 2012
Role: Manager
Environment Used:
At Universal Sompo General Insurance Co. Ltd., Mumbai
Title: Genisys (Insurance Application)
Client: Universal Sompo General Insurance Co. Ltd
Duration: Sept 2010 till Apr 2012
Role: Application Support
Environment Used:
 Platforms: Unix Sun Solaris
 Tools: Java,.Net, Toad
Highlights:
 Efficiently provided 3rd level support to the users for their application related problems
 Liaised with DBA and other support vendors for the issues related to the database and applications
 Carried out various daily back office activities
 Significantly provided application support to the branch users for all the live application problems
 Monitored 20 members of team including vendors
 Liaised with:
o Vendor and Business user for new requirement and releases
o Vendor for Version release activity of Server, Database and Application
 Essayed a key role in writing and modifying scripts for automation of reports
 Successfully identified problems and possible solutions and accordingly escalated appropriate issues to relevant teams
 Played a stellar role in providing support for multiple applications
 Optimized and automated Claim MIS query which reduce 4 hrs time of report generation and manual dependency

Title: Quantis (Trading Application)
Environment Used:
 Platforms: Windows
Highlights:
 Efficiently provided 2nd and 3rd level support to the users for their application related problems
 Liaised with:
 Installing Quantis application on users machine.
 Successfully identified problems and possible solutions and accordingly escalated appropriate issues to relevant teams
 Played a stellar role in providing support for multiple applications
 Successfully done version upgrade of quantis application.
Title:Sun System (Accounting Application)
Environment Used:
 Platforms: Windows
Highlights:
 Efficiently provided 2nd and 3rd level support to the users for their application related problems
 Liaised with support vendors for the issues related to the database and applications
 Liaised with:
At Magna InfoTech Ltd (Placed in JP Morgan), Mumbai
Title: Mfact [Financial Application]
Client: JP Morgan
Period: Oct’08 to Sep’10
Environment Used:
 Platforms: Window NT Server 4.0
 Tools: VB
Highlights:
 Efficiently provided Second level support to the users for their application related problems.
 Liaised with DBA and other support vendors for the issues related to the database and applications.
 Carried out various daily back office activities.
 Holds the distinction of providing application support to the branch users for all the live application problems.
 Played a stellar role in releasing Version related patch on the Application server in Co-ordination with Vendor.

Title: CDSL / NSDL (Central Depository Service Limited)/ (National Depository Service Limited)
Client: JP Morgan
Duration: Oct 2008 till Sept 2010
Environment Used:
 Tools: VB
 Databases: MS SQL 2000
Highlights:
 Monitored SOD and backup logs
 Efficiently provided Second level support to the users for their application related problems
 Liaised with CDSL/NSDL Helpdesk for the issues related to the Application
 Played a stellar role in releasing Version related patch on the server as per procedure provided by CDSL/NSDL
 Acknowledged for raisingECMS (Emergency ChangeManagementSystem) and Ticketsfor resolving the problems reported by users
At HDFC Bank Ltd., Mumbai
Title: 4DBC Migration of Finware System
Client: HDFC Bank
Period: Nov’07 to Jan’08
Role: Team Member
Environment Used:
 Platforms: UNIX Sun Solaris 9
 Tools: E20k
 Databases: Sybase 12.5
Highlights:
 Efficiently involved in the Prototype design, development, implementation, and testing of the project
 Played a stellar role in:
o Analyzing and implementing new procedures.
o Rationalization of queries (Daily/Monthly/Quarterly)
o Training and educating team members on daily system activities
o Educating team members about effective migration process
 Significantly implemented rigorous testing modules to meet specified SLA with internal users
 Carried out:
o Research and development on the latest tools and technologies
o System backup as per project requirements
Title:Application Support (Banking Operations)
Client: HDFC Bank
Period: Mar’04 to Oct’08
Role: Tech Lead and Application Support
Environment Used:
 Platforms: Window NT Server 4.0, Linux server ,Unix
 Databases: MS SQL 2000,Sybase,Oracle
Highlights:
 Significantly provided second level supportto the branch users acrossIndiafor their problems pertaining to the various banking
system
 Monitored various daily back office activities pertaining to the various systems such as Finware, Cash In-Collection, Cash In-
Disbursement, and Atpar
 Functioned as Deputy Manager in handling a shift which supports the branch users for al l the live application problems
Title: Veritas [Backup Solution]
Client: HDFC Bank
Role: Application Support cum Team Lead
Environment Used:
 Tools: Net backup,Java

Highlights:
o Creating Policies for regular backup activities
o Trouble shooting of error during backups and restoration aborts
o Managing passwords, security and resources including users, privileges and roles
 Monitored daily Backup and restoration of the database
Title: Base24[ATM Software]
Client: HDFC Bank
Environment Used:
 Platforms: Tandam
 Tool : Base24
Highlights:
o Restarting ATM Machine when on Call by Branch manager
o Trouble shooting of error during network issue of ATM machine
o Configuring New ATM machine in Base24 ststem
 Monitored daily Backup and restoration of the Base24 system
Title: AS400 [Credit Card]
Client: HDFC Bank
Environment Used:
 Platforms: AS400
 Tool : AS400
Highlights:
o Checking POS Machine from application fornt when on Call by Branch manager
o Trouble shooting of error during network issue of
o Configuring Pos machine in AS400 ststem
 Monitored daily Backup and restoration of the Base24 system
Title: Finware Retail Application
Client: HDFC Bank
Environment Used:
 Platforms: Unix
 Databases: Sybase
 Database Server: SunOS dbdom20k 5.9 and version Adaptive server Enterprise/12.5.3/EBF 13197 ESD#6/P/Sun_svr4/OS
5.8/ase1253/194 5/64-bit/FBO/
 Application Server: SunOS appdom20k 5.9 and version Adaptive Server Enterprise/12.5.3/EBF
Highlights:
o Creating, Modifying & Executing shell scripts
o Identifying problems and possible solutions and escalating appropriate issues to relevant teams
o Proper Planning, testing and execution of purging on the basis of segment space monitoring
 Efficiently performed File system backups and restores
 Carried out:
o Monthly down-up and doing failover and failback of live database and operating system
o EOD-BOD Activities

o Performance of systems
Sybase Related:
 Production system (24 X 7)
 Played a stellar role in managing segments
 Carried out creation of Proxy tables on remote servers
Title: Autosys
Client: HDFC Bank
Period: Mar’04 to Oct’’08
Role: Team Member
Environment Used:
 Platforms: Unix
Highlights:
 Efficiently monitored and executed Autosys jobs
 Handle aborts with support vendors

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