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Resume_Supriya 2016
- 1. SUPRIYA RAI B - 37, Sursagar Apartments, Near Sattadhar Bus Stand, Ghatlodia . Ahmedabad Ph: 99242 01049; Email: supriyaarai@gmail.com PERSONAL SUMMARY A forward thinking and experienced professional, possessing drive, ambition and ability. Having a broad knowledge of organising, managing and supporting the day to day activities required for running a business unit. Flexible with strong team-working skills, able to work individually and as part of a group. Involved in a wide variety of tasks in areas such as resource planning and recruitment. Excellent organisational skills gained through all-round administrative experience, now looking for an opportunity for personal development and career progression with a reputed organisation. Key Competencies: Business and Operations Management, Training & Development – English language, Communication, Life Skills, Soft Skills  Knowledge Enhancement  Streamlining Training Policy & Processes  Performance Improvement  Capability Building  Efficiency Improvement  Performance & Quality Standards  Process Optimization  Presentation and Oratory Skills PROFESSIONAL EXPERIENCE ONE DREAM EDUVENTURES PVT.LTD. December 2011 to March 2016 Centre Manager  Administered all sales and profit performance within center framework  Recruited and provided orientation to all new hires for various positions  Analysed appraisal and recommended promotion and termination of employees  Monitored all direct marketing activities  Ensured achievement of all sales objectives on monthly basis  Supervised purchases and installation of office supplies  Performed regular operation assessment for all center networks  Prepared and supervised relevant and industry verified content creation for various client projects Operations Head  Oversaw the academic skill development and placement operations of the institute  Boosted academic delivery and placement operations by introducing robust processes  Delivered and supervised training delivery at various corporates on topics related to language and life skills  Administered and implemented various skill development projects of the central and state government KNOWLEDGE ACADEMY August 2010 to Nov 2011 Consultant Trainer  Created content for Risk Management and Insurance Planning Module of CFP  Successfully trained and coached CFP (Certified Financial Planner) aspirants on the same and ensured best results. HDFC LIFE INSURANCE CO LTD October 2007 – June 2011 Learning & Development Officer  An acknowledged training consultant and contributor of strategic inputs to revitalize business set up enabling it to succeed and exceed performance benchmarks in the backdrop of globally competitive business scenario  Designed and conducted customized training programs and ensuring that training & development initiatives are aligned with the organizational goals and culture by utilizing contemporary pedagogy, learning tools and methodology
- 2.  Collected and collated program feedback and carrying out value added analysis to enhancing program effectiveness  Conceptualized and implemented need based process modifications like developing material, modules and processes of training after thorough analysis to enhance operational efficiency and optimize resource utilization  Put significant efforts in assessing training needs in the command and arranged training sessions to keep skill-level of the men up-to-date with global standards  Set up a structured feedback mechanism to assess effectiveness of the training programs. Analyzed the feedback inputs to improvise the system of training delivery  Carried out Business Opportunity Presentations for Corporates, Business Groups, Educational Institutions and business fairs held at prestigious clubs for advisor recruitment as well as business sourcing  Trained the sales team on following modules: o Regulatory Training: 50 hrs Pre-licensing training to prospective financial consultants as well as maintenance of compliance reports as per IRDA o Induction Programmes: Familiarizing new employees’ with company’s vision and values, product philosophy, product features, advantages and benefits o Sales Process: Prospecting, appointment generation, customer need analysis, presentation and closing o On The Job Training: Rendered on-field support to sales staff via demonstration and observation calls o Productivity Improvement Programmes: Identifying training gaps and inculcating professional competencies amongst the staff enabling their professional development and adding value to the organization’s human resource o Other initiatives: Steered Role play sessions, Opening a call, Objection handling, Generating references/Building database, Market and industry updates, Communication skills and Grooming and etiquettes ICFAI NATIONAL COLLEGE 3 Months Faculty – Soft Skills  Steered training support systems along with the administration of training content management to keep content updated and taking corrective actions on deviations, if any  Assessed training needs and arranged training sessions to keep skill-level of the men up-to-date with global standards and penetrated information at the level of juniors for knowledge enhancement and performance improvement  Provided Soft Skills Training on Listening skills, Communication skills, Presentation skills, Interpersonal skills, Power of positive thinking (Attitude enhancement techniques with the help of games and exercises), Learning skills, Grooming ASIAN MEDIA & MARKETING GROUP April 2005 – September 2007 Manager – Training  Nodal member of the Interview Panel of the organization  Imparted product and market training to the new recruits and conducted periodical and updated feedback sessions  Monitored the general performance of the team on the benchmarks of language, vocabulary, pitch and soft skills STYX INFO SOFT (AZURE TECHNOLOGIES) November 2003 – December 2004 Process Associate  Joined as a Customer Care Associate  Accountable for resolving customer issues/queries, providing first time resolution, handling escalated issues and maintaining highest standards of customer service giving preference to customer satisfaction & promptly resolving problems & concerns  Occupied key position in steering end to end operations of processes and timely delivery as per desired TAT. Challenged to direct the entire gamut of operations related to process initiation, its implementation and final delivery  Managed outbound calls for sale of services to foreign customers and facilitated help desk support to customers  Responsible for event management in the organization
- 3. EDUCATIONAL AND PROFESSIONAL CREDENTIALS B.Com 2006, H.L College of Commerce PROFESSIONAL QUALIFICATIONS  Diploma in Training and Development from Indian Society for Training and Development, Delhi (ISTD)  Cleared Licentiate exam conducted by Insurance Institute of India  Cleared Associateship exam conducted by Insurance Institute of India  Cleared three modules of CFPCM programme (Retirement Planning and Employee Benefits, Insurance and Risk Management and Investment Planning)  Cleared Mutual Fund Beginner’s Module of NCFM.  Cleared Financial Market Beginner’s Module of NCFM Date of Birth: 29 August 1985 References: Available on Request