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This document outlines the cancellation policy and cancellation form for consumers. Consumers have a 14-day right of withdrawal period to cancel orders without reason. To cancel, consumers must inform the company of their decision to withdraw from the contract in writing. Upon cancellation, the company must refund all payments including shipping costs within 14 days and the consumer must return the goods.

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Cancellation Policy and Cancellation Form Consumers are entitled to the right of withdrawal according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity: A. Cancellation Policy Right of withdrawal You shall have a period of fourteen days to withdraw from this contract, without giving any reasons. The withdrawal period is fourteen days from the day you or a third party (other than the carrier) designated by you took possession of the last goods. In order to exercise your right of withdrawal, you need to inform us (Webcraft GmbH, Industriepark 206, 78244 Gottmadingen, Germany, Phone: +49 7731 939 839 2, Fax: +49 7731 939 839 9, E-mail: support@supermagnete.pt) by means of a clear statement (e.g. mailed letter, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed cancellation form template, which is optional. In order to observe the withdrawal period, it is sufficient to send out the notice of withdrawal before the expiration of the withdrawal period. Consequences of withdrawal If you withdraw from this contract, we need to refund all your payments, including shipping costs (with the exception of additional costs for other delivery methods than our offered standard delivery) immediately and at the latest within fourteen days from the day we have received your notice of withdrawal from the contract. We will use the same payment method for the refund that you have used for the original transaction, unless we agree otherwise. In no case are there any fees associated with this refund. We may refuse a refund until we have received the returned goods or until you provided proof that you have returned the goods, whichever occurs first. You need to return the goods immediately and at the latest within fourteen days from the day you have informed us about the withdrawal from this contract. You are in observance of the withdrawal period as long as you send out the goods before the fourteen days are expired. You are responsible for the shipping costs of the returned goods. You need to compensate for a possible loss in value of the goods only in the case this loss of value can be traced back to unnecessary handling and examination on your part. End of cancellation policy Exemption or premature expiration of cancellation policy There is no right of withdrawal for contracts that include not prefabricated but customised or personalised goods specifically selected and ordered by the consumer. General information 1) Please avoid damaging or staining the goods. If possible, return the goods in their original packaging with all accessories and parts they came with. If necessary, use a protective outer packaging. If you do not have the original packaging at hand, make sure you use adequate packaging to protect the goods from transportation damages. 2) If possible, do not return the goods to us freight collect. 3) Please note that paragraphs 1 and 2 are not prerequisites for effective exercise of the right of withdrawal. 29.09.2014 www.supermagnete.pt Page 1
B. Cancellation Form If you would like to withdraw from the contract, please fill out this form and send it to: Webcraft GmbH Industriepark 206 78244 Gottmadingen Germany E-mail: support@supermagnete.pt Fax: +49 7731 939 839 9 I/We (*) hereby give notice that I/we (*) withdraw from the contract of sale of the following goods/provision of the following service (*) ___________________________________________________________________________ ___________________________________________________________________________ Ordered on (*) ____________________ / Received on (*) ____________________ ___________________________________________________________________________ Name of Consumer(s) ___________________________________________________________________________ Address of Consumer(s) ___________________________________________________________________________ Signature of Consumer(s) (only for paper notice) ___________________________________ Date (*) Delete as applicable 29.09.2014 www.supermagnete.pt Page 2

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  • 1. Cancellation Policy and Cancellation Form Consumers are entitled to the right of withdrawal according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity: A. Cancellation Policy Right of withdrawal You shall have a period of fourteen days to withdraw from this contract, without giving any reasons. The withdrawal period is fourteen days from the day you or a third party (other than the carrier) designated by you took possession of the last goods. In order to exercise your right of withdrawal, you need to inform us (Webcraft GmbH, Industriepark 206, 78244 Gottmadingen, Germany, Phone: +49 7731 939 839 2, Fax: +49 7731 939 839 9, E-mail: support@supermagnete.pt) by means of a clear statement (e.g. mailed letter, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed cancellation form template, which is optional. In order to observe the withdrawal period, it is sufficient to send out the notice of withdrawal before the expiration of the withdrawal period. Consequences of withdrawal If you withdraw from this contract, we need to refund all your payments, including shipping costs (with the exception of additional costs for other delivery methods than our offered standard delivery) immediately and at the latest within fourteen days from the day we have received your notice of withdrawal from the contract. We will use the same payment method for the refund that you have used for the original transaction, unless we agree otherwise. In no case are there any fees associated with this refund. We may refuse a refund until we have received the returned goods or until you provided proof that you have returned the goods, whichever occurs first. You need to return the goods immediately and at the latest within fourteen days from the day you have informed us about the withdrawal from this contract. You are in observance of the withdrawal period as long as you send out the goods before the fourteen days are expired. You are responsible for the shipping costs of the returned goods. You need to compensate for a possible loss in value of the goods only in the case this loss of value can be traced back to unnecessary handling and examination on your part. End of cancellation policy Exemption or premature expiration of cancellation policy There is no right of withdrawal for contracts that include not prefabricated but customised or personalised goods specifically selected and ordered by the consumer. General information 1) Please avoid damaging or staining the goods. If possible, return the goods in their original packaging with all accessories and parts they came with. If necessary, use a protective outer packaging. If you do not have the original packaging at hand, make sure you use adequate packaging to protect the goods from transportation damages. 2) If possible, do not return the goods to us freight collect. 3) Please note that paragraphs 1 and 2 are not prerequisites for effective exercise of the right of withdrawal. 29.09.2014 www.supermagnete.pt Page 1
  • 2. B. Cancellation Form If you would like to withdraw from the contract, please fill out this form and send it to: Webcraft GmbH Industriepark 206 78244 Gottmadingen Germany E-mail: support@supermagnete.pt Fax: +49 7731 939 839 9 I/We (*) hereby give notice that I/we (*) withdraw from the contract of sale of the following goods/provision of the following service (*) ___________________________________________________________________________ ___________________________________________________________________________ Ordered on (*) ____________________ / Received on (*) ____________________ ___________________________________________________________________________ Name of Consumer(s) ___________________________________________________________________________ Address of Consumer(s) ___________________________________________________________________________ Signature of Consumer(s) (only for paper notice) ___________________________________ Date (*) Delete as applicable 29.09.2014 www.supermagnete.pt Page 2