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Riazuddin S
47/3, Akshaya Apartments
Alwarpet Street
Alwarpet, Chennai  18.
Mobile: 9790902085
Email: riazu786@hotmail.com
Objective
To be part of an organization which will permit me to utilize my skills to optimum levels and broaden my
work experience by providing me ample personal and professional opportunities.
Professional experience
15 years of various activities in IT-enabled services industry.
Jun-07  Present Williams Lea Pvt Ltd Chennai, India
Williams Lea provides support services 24/7 to corporations and professionalservices firms throughout the
APAC, EMEA US and Europe. Applying best practices and relying on on-site and offshore resources,
Williams Lea delivers a high-end, secure product,at lower costs with enhanced service levels.
Senior Workflow Coordinator
At Williams Lea I work with one of the worlds leading Investment Banks to help streamline and execute
their offshore outsourcing DTP solutions. My portfolio is to take ownership and responsibility of a team of
creative design,team management and professionalism and meeting SLAs. This includes:
 Responsibility for the management of documents in line with time and quality
parameters.
 Managing all customer queries and full responsibility for team development.
Achievement:
 In 2009  2010  recognized as RARE Award.
 In 2010  2011  recognized as Star of Sceptre Award - from APAC region CEO Pawan
Randev .
 In 2012  recognized as Best in Client Focus  2012 - from UK Operational Head Cathy
Moss
 In 2014  2015  recognized as Exceptional in Client Focus
 Also covered as Acting Client manager role in Sceptre Chennai for a period of 6 months in the
year 2017-18
 In 2018  2019  received appreciation from many clients as well as from Global Head.
 Q4-2020  received five Good Job Awards
Sep 03  May 07 OfficeTiger Database systems Ltd Chennai, India
OfficeTiger provides support services 24/7/365 to corporations and professional services firms throughout
the United States, Europe and Asia. Applying best practices and relying on on-site and offshore resources,
OfficeTiger delivers a high-end, secure product,at lower costs with enhanced service levels.
Project Coordinator
At OfficeTiger I work with one of the worlds leading Investment Banks to help streamline and execute
their offshore outsourcing DTP solutions. My portfolio is geared towards ensuring deliverables and
meeting SLAs. This includes:
Man management  which plays a vital role on professionalimprovement activities including succession
planning, personal and professional improvement.
Training  on which the publishers,proofers and the new recruits will be scheduled to undergo periodical
trainings, which includes templates, logo creations and personal improvements activities.
Productivity  as a project coordinator I will be acting as a bridge between the management and production
on which my responsibilities include job allocation, line balancing, trouble shooting and the quality of
documents that is being sent to end client.
Strengths
 Flexible
 Diligent Worker
 Honest
 Professional
 Team Players
 Challenge Lover
Educational
MCA from Madras University
Skills
Ms-Office, Visual Basic, C, C++, Visual C++, Java and adobe illustrator
Riazuddin S

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Riaz resume 21

  • 1. Riazuddin S 47/3, Akshaya Apartments Alwarpet Street Alwarpet, Chennai 18. Mobile: 9790902085 Email: riazu786@hotmail.com Objective To be part of an organization which will permit me to utilize my skills to optimum levels and broaden my work experience by providing me ample personal and professional opportunities. Professional experience 15 years of various activities in IT-enabled services industry. Jun-07 Present Williams Lea Pvt Ltd Chennai, India Williams Lea provides support services 24/7 to corporations and professionalservices firms throughout the APAC, EMEA US and Europe. Applying best practices and relying on on-site and offshore resources, Williams Lea delivers a high-end, secure product,at lower costs with enhanced service levels. Senior Workflow Coordinator At Williams Lea I work with one of the worlds leading Investment Banks to help streamline and execute their offshore outsourcing DTP solutions. My portfolio is to take ownership and responsibility of a team of creative design,team management and professionalism and meeting SLAs. This includes: Responsibility for the management of documents in line with time and quality parameters. Managing all customer queries and full responsibility for team development. Achievement: In 2009 2010 recognized as RARE Award. In 2010 2011 recognized as Star of Sceptre Award - from APAC region CEO Pawan Randev . In 2012 recognized as Best in Client Focus 2012 - from UK Operational Head Cathy Moss In 2014 2015 recognized as Exceptional in Client Focus Also covered as Acting Client manager role in Sceptre Chennai for a period of 6 months in the year 2017-18 In 2018 2019 received appreciation from many clients as well as from Global Head. Q4-2020 received five Good Job Awards
  • 2. Sep 03 May 07 OfficeTiger Database systems Ltd Chennai, India OfficeTiger provides support services 24/7/365 to corporations and professional services firms throughout the United States, Europe and Asia. Applying best practices and relying on on-site and offshore resources, OfficeTiger delivers a high-end, secure product,at lower costs with enhanced service levels. Project Coordinator At OfficeTiger I work with one of the worlds leading Investment Banks to help streamline and execute their offshore outsourcing DTP solutions. My portfolio is geared towards ensuring deliverables and meeting SLAs. This includes: Man management which plays a vital role on professionalimprovement activities including succession planning, personal and professional improvement. Training on which the publishers,proofers and the new recruits will be scheduled to undergo periodical trainings, which includes templates, logo creations and personal improvements activities. Productivity as a project coordinator I will be acting as a bridge between the management and production on which my responsibilities include job allocation, line balancing, trouble shooting and the quality of documents that is being sent to end client. Strengths Flexible Diligent Worker Honest Professional Team Players Challenge Lover Educational MCA from Madras University Skills Ms-Office, Visual Basic, C, C++, Visual C++, Java and adobe illustrator Riazuddin S