R.Jackson loan processor resume
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Rachelle Jackson has over 15 years of experience in debt recovery, loss mitigation, customer service, and mortgage processing. She has held positions as a sales consultant, loss mitigation contractor, account manager, debt collector, and loan officer. She has a proven track record of exceeding sales goals and productivity targets. Her education includes an Associate's degree in Business Management.
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Lakisha Williams has over 15 years of experience in accounting, finance, collections, and administration. She holds a Bachelor's degree in Business Administration and various professional certifications. Her experience includes managing accounts receivable portfolios, negotiating settlements, and reducing aging balances and days sales outstanding. She has worked in collections roles for companies such as The Coca-Cola Company, New York University, Zimmer Inc., and Reuters Inc.R.Jackson loan processor resume
- 1. Rachelle M. Jackson 757-499-0095 rachelle.jackson1@icloud.com Virginia Beach, VA 23462 DEBT RECOVERY LOSS MITIGATION CUSTOMER SERVICE CONSUMER LOANS CREDIT ANALYSIS MORTGAGE PROCESSING Through education and work experience I have acquired adaptable business practices, designed to excel in various loan modification or processing. Highly motivated with a passion for surpassing sales and service goals. Experience as a debt collector, loan officer and account manager; dedicated to achieving individual and team success. Well-developed interpersonal skills to work well with individuals from diverse professional and cultural backgrounds. CORE LOAN PROCESSOR Leadership Customer Service Credit Analysis Team Building Research and Development Property and Casualty license Financial Analysis Customer Relation Management Negotiations EDUCATION 2016 Associate in Business Management Colorado Technical University PROFESSIONAL EXPERIENCE 2013 Present Southerland Global Services Norfolk, VA Sales Consultant Started over 250 new policies; generating over $500,000 in new business Elevate client relations by establishing credibility, discerning needs, and providing appropriate coverage recommendations Sell property and casualty insurance for client (Insurance company); licensed in 50 states Call policyholders to deliver and explain policies and analyze insurance needs Calculate premiums and establish payment methods Satisfy queries regarding coverage, billing and claims Achieved top sales agent on 6 different occasions (awarded monthly) 2012 2013 Bank of America Norfolk, VA Loss Mitigation Contractor Consistently exceed productivity and quality goals with a 100% average Complete credit analysis by reviewing customer financial data including credit reports, bank statements and other financial documents Use impact ratings to suggest litigation, collection activity or hardship plan Partner with members, attorneys and bankruptcy courts throughout loan process Carefully examine confidential records Stay up to date on state and federal loan regulations Recognized for being flexible the company through extremely high volumes
- 2. Rachelle M. Jackson 757-499-0095 rachelle.jackson1@icloud.com Virginia Beach, VA 23462 PROFESSIONAL EXPERIENCE (CONTD.) 2002 2011 Portfolio Recovery Associates Norfolk, VA Account Manager Managed a portfolio of over $1 Million in delinquent consumer accounts Skip traced and contacted delinquent consumers to negotiate payment terms Promoted to account manager for consistently exceeding goals Followed all collections laws and regulations Awarded with the Rising Star award Consistently exceeded collections goal of $14,500 monthly Received Platinum award for achieving 135%+ of goal for 9 month rolling average 2005 2007 Hampton Roads Finance Virginia Beach, VA Debt Collections Established relationships with consumers via telephone or mail to aide in overcoming financial barriers and negotiate equitable payment plans Complete credit analysis to rate customers likeliness to pay Negotiated favorable settlement terms based on financial analysis and common sense evaluation of customers ability to sustain a lengthy payment plan Carefully follow all collections laws and regulations Thoroughly documented all customer interactions and attempts to contact Consistently exceeded recovery goals 2003 2006 Cap First Mortgage, LLC Virginia Beach, VA Loan Officer/Processor Used monthly forecast and budget allocations to develop monthly marketing campaigns Designed and produced companys television and broadcast media ads Coached and developed new Loan Officers on company productivity and sales goals Provided a holistic customer relationship that supported the customer through process Offered support to past and present customers via pulse check email campaigns ADDITIONAL CREDENTIALS
- 3. SKILLS TECHNICAL SKILLS VOLUNTEERISM Human Resource Management, P&L, Budgeting, Operations Management, Productivity, Total Quality/Constant Improvement. Microsoft Office Word, Excel, Power Point, Outlook, Link, Google Hangout, Social Media Administrator, Intranet Girl Scouts of America, ALS Foundation, Historic Community Reunion Committee