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9/13/2016
Robert W. Spamer
3 Woodside Road, Hockley, Essex, SS5 4RU.
Tele: 07801 967591 – email: rob.spamer@btinternet.com
Personal Statement
 Strong leader
 Reliable, Hard working and flexible
 Professional manner and presentation
 Self-motivated, flexible and adaptable,experienced at working under pressure
 Excellent people-management/organisational skills, pragmatic and orientated to problem
solving
 Experience of disciplinary hearings, grievances, appeal hearings and performance
management.
 Strong customer service orientation
 Experienced in dealing with existing/potential customers
 Experience of working in different countries with different cultures, Germany, Sweden &
France
Work Experience
Job Title – Operations Manager – London
April 2008 – Present – Equinix (Formerly TelecityGroup Ltd)
 Plan, implement and monitor all procedures and policies and ensure standard operation in 6
Data Centres in the Docklands and City
 Responsible to ensure standard operating process across all UK sites
 Manage and motivate Managers and teams across the Operational department in order to
achieve optimum customer satisfaction
 Work with other departments within the business to ensure all aspects ofthe business have the
necessary support
 First point of contact for any problems in regards Data Centre Operation, be on call for critical
situations or problems
 Responsible to ensure that health & safety policy is followed by all sites
 Responsible to ensure that Data Centres operate in line with the standards and accreditations
adopted by the business (ISO 27001, ISO 9001, ISO 14001, ISO 18001, PCI DSS)
 Deal with customer complaints and liaise with customer service manager to resolve
 Ensure that Data Centres are operating within the agreed budget and costs are accounted for
with procedures in place to manage expenditure
 Producing reports on customer related activities in order to better align work resource with
customer demand
Job Title – Data Centre Manager – Sovereign House, London
May 2006 – April 2008 – TelecityGroup Ltd. (provision of internet infrastructure and services)
 Overall responsibility for the day to day running of the Data Centre
 Supervision of a team of 15, providing 24*7 engineering support
 Training and development of engineering staff to ensure customer requirements can be dealt
with
 Responsible for project management of customer installations, working with customers and
sales to design suites,planning work schedules and ordering of equipment
 Developing cabling infrastructure within the facility and the creation of a frame room
 Ensuring that the Health & Safety and security of the building is maintained
 Liaising with Sales/Finance departments to ensure all site issues are recognised
 Ensuring that work requests within ticketing systemare completed in a timely manner
 Developed all drawings for the site and for customer areas using AutoCad
 Organising quotes for customers when requested and working with the sales team to ensure
customer deadlines are met

9/13/2016
 Working closely with the Facilities Manager for site to ensure that all PPM and associated
systems are controlled
Job Title – Senior Network Engineer, Bonnington House, London
February 2003 - May 2006 – Telecity Ltd.
Job Title – European Senior Engineer/Supervisor
January 2001 – February 2003 - TeleCity Ltd.
Job Title – Network Engineer
February 2000 – January 2001 - TeleCity Ltd. Based in Manchester.
July 1997 – February 2000 - Advanced Computer Installations (CAT5/Coax and Fibre
Infrastructure installation company)
Position – Engineer/Supervisor
 Responsible for ensuring that all engineering work was done to the correct standards
 Responsible for ensuring that all the necessary paperwork for the job was completed upon
completion of the installation for both ACI and the customer
 Liaising with customer on site to ensure the installation was carried out to the customers’
specifications
 Installation /termination and testing of CAT5, Coax (BNC/Type 43) and Fibre cables. Testing
with OTDR/light meters and Penta scanners
 Supervised the installation of all computer/telephone outlets at the Capital One facility in
Nottingham (approx 12,000 outlets). This included all fibre/copper connections
October 1984 – June 1997 - HM Forces – Army – The Queens Royal Hussars (The senior light
Cavalry Regiment in the British Army)
Position – Corporal/Tank Commander/Signals Instructor
 Commanded a Challenger Main Battle tank with a crew of 4 in Bosnia. Responsible for the
protection of civilians and those soldiers under my command
 Responsible for setting up and maintaining radio communication in some of the most
inhospitable terrain in the world while in Bosnia. Had to arrange 24*7 radio shifts and ensure
the equipment was always operational
 Qualified Signals Instructor, working with HF/VHF and UHF equipments, also arranged and
took training courses for recruits and more senior soldiers
 Served in UK, Germany, Bosnia, Cyprus, Italy and Canada
 Achieved the rank of full Corporal, responsible for team building, man
management/motivation and possible discipline of soldiers under my command
Technical Proficiencies/Qualifications
 Microsoft Office Products: Word, Excel, PowerPoint and Project
 I have attended all the relevant Remedy courses up to and including Management level
 ICND – Introduction to CISCO Network Devices
 Visio, AutoCAD & CFD drawing/design programs
 City and Guilds fibre optics (single and multi mode)
 City and Guilds coppercabling (CAT5 and Coax)
 Signals Instructor(B schools grade)
 NVQ in people-management
References
References available on request

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