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Robert H. Tucker
1638 Tanglewood Drive, Akron, Ohio, 44313
mailto:rt75762000@att.net
330-256-8148
PROFESSIONAL SUMMARY:
 Highly capable of working with Windows NT4.0/ Windows 2000 Pro and XP, 2003, 2008, Windows Vista,
and W7 and Windows 8, also Experience with Microsoft Servers 2003/2008/2012..
 Microsoft Outlook, Microsoft Office, Hardware and peripherals, and ticketing system processes Performs a
broad range of complex
 Strong interpersonal and communication skills; ability to solve problems quickly and independently. Train
new users in a new environment, acting as a liaison or interacting positively with other teams members
 Server application support software for support.Like Solar winds.SCOM and Dell Kace.
 Also configure, install, monitor, and maintain end-users' desktop, software and hardware and supports
mobile workforce.
 Support of Cisco Network IOS and configuration of Routers and Switches
 Provide detailed knowledge onsite support as directed for infrastructure hardware, software and server
support for LAN and WAN infrastructure and Active Directory and domains.
 Responsible for documenting solutions to problems and developing end-user guidelines.
 Evaluates, maintains, modifies and documents desktop application packages, and participates in the
testing and evaluation of new desktop packages, and implements prototypes.
 The Lead technical on most projects assist in loading and configuring systems for users’ profile.
 Have Strong understanding of Firewalls, installation, configuration and design.
 I integrate plan and develop, design and all computer applications and peripherals on assigned customer
systems.
 Successfully deploy Systems using Wise Package Studio and Dell Kace for software management, An.
responsible for documenting solutions to problems and developing end-user guidelines
 Performs server backup in accordance with enterprise backup policy and maintain application and
curriculum software
 Responsible for documenting solutions to problems and developing end-user guidelines
 Also support systems by remote access with Opteview.
 Ability to work independently, possess superb problem solving and analytical skills along with superb written
and verbal communication skills. Proven ability to comprehend multifaceted problems and create effective
and timely solutions.
PROFESSIONAL EXPERIENCE:
Icon Resource Group/NCR Corporation Oct. 2015 to May 2016
Field Support Engineer ATM
 Performing installation of hardware and Software Support
 Asset management and Maintenance update
 Hardware and Software diagnostics, run Security Code
 Active Directory, synced with Microsoft to support Office 365
 Support client with VNC remote desktops and setup Cisco VOIP user.
 Evaluate and install new software and hardware releases usinf windows Sever 2012 and system upgrades,
patches, and resolve software-related problems including system setup.
 Requests and provides ATM circuit repair activity status
 Firewalls, installation and configuration of third party Software
A3 Solutions May 2015 to Present
Sr. Systems Support Tech, [ Wolters Kluwer ].
 Remove outdated server and install new Server new HP – G8 server and conduct the Server Negotiation
Validation
 Deploying Systems and Application using Dell KACE and VMWare and back-office
 Troubleshoots operating system, Severs and Exchange Servers, SAN, LAN/WAN, VOIP, and support
application issues, while documenting the resolution or escalating where appropriate
 Add and remove computers and users from groups. Also edit Group Policy Objects for both program and
ETADS OUs
 I am the Lead technical projects of assisting in loading and configuring systems

 Responsible for supporting 293 Systems and setup window7 desktop and Supporting 2003, 2008 Servers.
 Provide continuous maintenance and support all of server and system components
 Diagnose, troubleshoot, and document or escalate solutions to ensure proper resolution
Kforce Infrastructure Deployment Group April 2015 to Oct.2015
Sr. Specialist
• Develop, design, integrate Plan, for maintain all Computer and Server applications and peripherals on
assigned customer systems
 Diagnose, troubleshoot, and document or escalate solutions to ensure proper resolution
 Install, upgrade, configure and maintain server systems hardware and software.
Eddie Bauer and Target Store April2014 to May 2015
Field Support Tech
 Handled multiple short-term assignments
 Install, upgrade, configure and maintain server systems hardware and software.
 Installation of Platform Workstations and PC in the back office
 Competence in supporting production POS hardware platforms and imaging for use in staging store rollout
systems
 Implement application systems, in partnership with IT Solutions personnel. Installed, configured, of Severs
and integrated and maintained systems hardware, software and components for theirs POS Systems.
Huntington Bank (Contract) April 2013 to May 2014
Tech Support Lead: Project rollout Windows7 105 Systems
 Responsible for solving complex issues regarding functionality and usage of client’s products
 Remove existing Server and install new Server new HP – G8 server and conduct the Server Negotiation
Validation
 Ensure all patch cords are appropriately routed through existing (if any) wire management systems
 Installation of Platform Workstations (PCs located at Desks or in Offices)
 Support all Apple iOS, BlackBerry, and Windows Phone for field support
 Conduct remaining workstation testing to ensure remaining workstations are functioning properly
 DTL authorization who to leave and secure the branch
 Possess capable analysis & troubleshooting skills and the ability to diagnose issues and communicate with
customers within the client’s product offering and the environments they operate.
 I lead technical projects of assisting in loading and configuring systems for users’ profile. Processed
computer hardware related warranty claims.
 Provided consultation to users for all aspects of end-user computing and desktop based LAN
First Merit Bank (Contract) January 2014 to February 2014
NOC Technical Analyst
 Monitored network using Solar winds for Circuits
 Monitored Server and Devices on the network using SCOM and writing tickets for services
 Support end user application with SCCM 2007
 Tests circuits as necessary and makes action decisions System up and running
 Monitored a wide variety of information and network systems that include, but are not limited to
telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers,
storage, backup, operating systems and core applications
Dow Corning November 2013 to December 2013
System Support Tech
 I lead technical projects of assisting in loading and configuring systems for users’ profile.
 Dell system back up date for end-user and install new systems
.
Allstate September 2013 to November 2013
Desktop Support Tech
 Responsible for solving complex issues regarding functionality and usage of client’s products
 Removed existing Server and install new Server new HP – G8 server
 Conducted the Server Negotiation Validation and Server administration/patch management

 Installed VOIP Phones [Cisco Phones, Blackberry and iPhones]
 Ensured all patch cords are appropriately routed through existing (if any) wire management systems
 Installation of Platform Workstations (PCs located at Desks or in Offices)
 Troubleshot and installation of Laptops/PC, printers, and copiers
 Installed Barcode readers and scanners for the stores
 Conducted remaining workstation testing to ensure remaining workstations are functioning properly
 DTL authorizations who to leave and secure the branch
CompuCom January 2012 to September 2013
Desktop Support Engineer for BASF Cleveland 23700
 Windows 7 rollout 275 Systems
 Set up Access points and Systems hardware, software and configuration end user systems profile.
 Set-up end user email account and documents desktop application packages.
 documenting solutions to problems in testing of end-user systems
 Also support Apple iOS, BlackBerry, and Windows Phone for end-users
 Responsible for solving complex issues regarding functionality and usage of client’s products.
 Supported system by remote access and using Opteview
PNC BANK BRANCH October 2011 to March 2012
System Support Tech
 Systems hardware,software and configuration end user systems profile.
 Understanding of networks, servers and software application SCCM
 Creates technical designs for low to moderate complex project
 Experience with Windows, Microsoft Office, Internet/Intranet, TCP/IP
TAC Worldwide Companies August 2001 to January 2010
Desktop Configuration Technician/Systems Administrator
 I was Sr. Systems Support Tech for Marathon Speedway Project in Columbus and Findlay OH. I work on
Sear and JC Penny Member of a lead team of Ten that rolled out 10,000+ workstations.
 Communicate effectively with business units, platform partner and other End Use Computing Engineers to
address issues and implement solutions.
 Analyzed server workload, including traffic and utilization trends while providing analytical support to team
members throughout the development and implementation process
 Support end user application with SCCM 2007 and Citrix Severs
 Compiled and analyzed operational data and directing tests to assist in establishing standard for new
designs or modifications to existing equipment, systems, or processes
 Providing technical support to clients via the telephone and/or electronic format
 Troubleshot Systems using Ticketing systems like Remedy for remote access with Opteview.
 Support CRM-Legacy Systems
 Assisted and supported the engineering departments in the installation, maintenance, and troubleshooting
of high-end systems and servers
 Lead use and maintenance of tools for the use of maintaining, modifying and monitoring servers, hardware,
and software technology components, requiring moderate experience and functional knowledge of Windows
OS environments
 Citrix server knowledge, network integration, storage management knowledge and security management
knowledge.
 Supported system and servers by remote access and use of PC anywhere and windows and Opteview
 Windows OS experience including win95,win98 win NT 3.5 &4.0, win2000 Pro XP, Win7, Server2003,
Server 2008
 Working with NCR installs Register and updating their ATM Systems and install hard drive and systems
software.

MobileTelesys Communication Verizon Wireless Agency, Akron, OH August 2000 to December 2004
MIS Mgr. Electronics Buyer/Manager Software/Hardware
 Install new hardware & configured software for 5000 workstations worked in a multiple user environments,
Novell network.
 Support NT 4.0/5.0, and Windows 2003 Server. Support of data migrating by using cross over cable.
 Setup new users and moved existing users in Kiosk upgrades
 Supported system by remote access troubleshooting computer peripherals and software problems
 Manager of 5 technicians and Supported system by remote access using PC anywhere.
Bircon August 1999 to December 2000
Systems Support Technician
 Repair System software error/hardware conflicts for one corporate location with 20,000 end user
 Supported & configured network installation for POS and support
Unicent Technologies December 1994 to July 1999
Microcomputer Technician - 3rd Level Support
 Responsible for software/hardware repair over 50,000 systems by remote access
 UNIX Systems Support Specific [UNIX 93]
 Provided customer service support Worked in a Multiple desktop operating systems, Windows 95, 98,
NT3.51 & 4.0
EDUCATION:
National Institute of Technology:
Electronic Engineering Technology A+ Certificate (CUM GPA 3.2) September 1990 to April 1992

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