1) Robo-advisory firms have emerged as a new type of wealth management firm that leverage technology, algorithms, and client data to automatically allocate portfolios, challenging traditional human advisory models. 2) While automated responses may address common issues, human advisors can provide real-time, specific answers to individual questions. 3) Robo-advisors aim to create and manage client portfolios in an inexpensive, automated way but some argue traditional advisors can provide more personalized advice and support for major financial decisions.