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This document provides an overview of Six Sigma, including: - Six Sigma aims to reduce defects and variability in processes. It uses data-driven methods like DMAIC (Define, Measure, Analyze, Improve, Control) to improve processes and reduce defects per million opportunities (DPMO). - At a high level, Six Sigma seeks to move processes from about 3-4 sigma quality to over 6 sigma quality, reducing defects by as much as 20,000 times. - It has been successfully implemented across industries like healthcare, with examples of reduced surgery errors, faster patient registration times, and reduced hospital inventory. - Successful Six Sigma implementations require leadership commitment, organizational participation, and a rigorous
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- 2. Six Sigma Overview Six Sigma at GEMS - The Goal - Metric & Methodology - Philosophy Six Sigma in Healthcare
- 3. What is Six Sigma? Science Art Magic SixSigma Taking Magic to Art to Science
- 4. 20,000 articles of mail lost each hour 3.8 Sigma = 99% Good 15 minutes of unsafe drinking water every day 5,000 incorrect surgical operations per week 2 short or long landings at most major airports each day 200,000 wrong drug prescriptions each year 99% Good Isnt Always Good Enough 6 Sigma = 99.99966% Good 7 articles lost per hour 2 minutes unsafe water per year 2 incorrect procedures per week 1 short or long landing every 5 years 68 wrong prescriptions per year What Does Six Sigma Really Mean?
- 5. Goal Benchmark Vision Metric Method Tool Symbol Philosophy Value Sigma is another word for standard deviation. Something we can calculate and measure for any process. Becomes part of our culture - its our way of life. 6 sigma by the year 2000 - Jack Welch s What is Six Sigma? 2 308,537 3 66,807 4 6,210 5 233 6 3.4 s DPMO
- 6. Philosophy Measurement Goal for improvement Methodology Culture 2s 3s 4s 5s 6s 308,537 66,807 6,210 233 3.4 Defects Per Million Opportunities 3 to 6 Sigma a 20,000X Improvement A measurement of process capability expressed as probability of defects ... Z value A Goal
- 7. s s s s s s6 sigma process (Z = 6s) Reducing Variance is the Essence of Six Sigma s s s 3 sigma process (Z = 3s) A Metric
- 8. The Two Key Methodologies D M A I C D M A D V DEFINE MEASURE ANALYZE IMPROVE CONTROL OPPORTUNITY SYMPTOMS CAUSES SOLUTIONS SUSTAIN CHARTER PERFORMANCE DRIVERS ACTIONS CONTROLS PROGRAM NEEDS & HIGH LEVEL DETAILED ROLL-OUT & DESCRIPTION REQUIREMENTS DESIGN DESIGN CONTROL DEFINE MEASURE ANALYZE DESIGN VERIFY Distinct, but Linked Methodologies
- 9. Philosophy E =Q x A Effectiveness = Quality x Acceptance Six Sigma Methodology Six Sigma Philosophy The Way We Work
- 10. Quality Leaders Manage MBB, BB resources Tie quality / business strategies Pick project clusters Drive quality culture Accountable for quality results Master Black Belts (MBBs) Develop tools & training material Experts at methodology Train Mentor BBs on projects Black Belts (BBs) Work full time on projects in function Experts at tools Green Belts (GBs) Employees in all positions doing their job with Six Sigma tools The People Leadership Responsibility Commit to Six Sigma Publicly Allocate Full-time Resources Track & Measure Results Use Quality for Management Development Not a Quality Department
- 11. Great Clinical & Financial Examples Today! Can Six Sigma Work in Healthcare? 5 50 150 50 230 1100Blackbelts Projects 98 99 00 YesIt is Happening NowWith Impressive Results MD AndersonCT Throughput Sick Childrens (Singapore).Report Turnaround Bonsecours.Material Management Manipal (Bangalore, India).Patient Registration Time Coney Island Hospital (NY).Hospital Inventory Reduction
- 12. Six Sigma in Every Facet of GEFocused on Customers Success has required: Total leadership engagement Total organizational participation Rigorous methodology Staying power Customers Using Six Sigma for Dramatic Gains Summary Great Clinical & Financial Examples Today!