Rohin alexander george e
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Rohin Alexander George is a creative and results-driven leader with over 10 years of experience in customer support and driving business improvements. He has held roles such as Team Lead at Flipkart, where he assisted with seller support issues and queries, and Shift Supervisor at W.S Retails, where he managed customer support and agent performance. Rohin holds a Post-Graduation diploma in Computer Application and Bachelor's degree in Computer Application. He is married and enjoys music, dancing, visiting new places, and represented his college in badminton and football championships.
Rohin alexander george e
- 1. Rohin Alexander George E-mail: rohinalexandergeorge@yahoo.com Bangalore, KA (India) Hand Phone: +91 9686548479 PROFESSIONALSUMMARY Creative and results-driven leader experienced in driving business through product, process and customer service improvements while building partnerships with key decision makers. EXPERIENCE & ACCOMPLISHMENTS PREVIOUSEXPERIENCE Flipkart Internet Pvt Ltd. Team Lead - Marketplace- Seller support (1st December 2012 – 7th November 2013) Assisting floor & team for the Seller related issues & queries:  Inbound/Outbound calls and emails  New vendor management  Grooming session for team  Tracking of seller on-boarding, registration & listings  Follow-up on seller issues and customer returns with sellers  Managing seller protection settlement  Scheduling seller trainings.  Monitoring on time consignment pickup from the seller.  Managing order management  MIS and Ameyo call monitoring W.S retails (Flipkart.com) Shift Supervisor – Customer Support (1ST August 2011 to 31st November 2012)  Inbound/Outbound calls and emails  Assisting floor & managing escalation desk.  Grooming session for team  Managing Avaya calls queue monitoring & break management.  Follow-up on Payment related and order related issues of customers  Briefing agent performance report to the team & mentoring the agent accordingly  Preparing roster for night shift as per agent’s requirements. Sr. Customer support representative: Customer Support (31st January 2011 to 31st July 2011) One of the best performers in the group and got promoted as shift supervisor within a span of 6 months.  Inbound/Outbound calls and emails  Handling payment fraud check  Part of payment team  Managing OMT (Order management) issue  Cash on delivery verification. Scicom India Pvt Ltd. (Nokia process) - Technical support executive (7th November 2009 - 15th December 2010)
- 2. EXTRACURRICULAR ACHIEVEMENTS ¤ Represented collage for All India Badminton Championship in year 2005. ¤ Nationals in football in year 2002. ¤ Coordinator for inter college festivals, Udaipur EDUCATIONALBACKGROUND ¤ Post-graduation diploma in Computer application from Janardhan Rai Nagar Rajasthan Vidyapeeth university, Udaipur, Rajasthan – batch 2005 - 2006 ¤ Bachelors in Computer application Janardhan Rai Nagar Rajasthan Vidyapeeth university, Udaipur, Rajasthan – batch 2002- 2005 ¤ SSC & HSC (C.B.S.E.) from Kendriya Vidhyalaya, Zawar mines, Udaipur HOBBIES AND INTEREST  Music-To listen, Singing, Dancing  Visiting new places PERSONAL DETAILS Father’s name – Alexander George Languages – English, Hindi, Malayalam Gender – Male Marital status - Married Date of Birth – 28 May 1984 Nationality - Indian I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief (Rohin Alexander George)