Rohit Saraf
- 1. RohitSaraf ________________________________________________________ N-3086, DevenderVihar, Sec-56, Gurgaon (M)+91(0) 9711000504 Email:rohitsaraf8@gmail.com Dedicated, Motivated and Self driven seasoned professional with 17 years of rich experience in the Hotel Industry.Having started off with Radisson Hotel New Delhi and was among the pre-opening team members of The Great Kebab Factory, Italiannis, Sports bar, Coffee shop and theSavannah bar, have risen through the ranks during the years and am currently successfully working as EAM Hotel Galaxy& Spa and Kingdom Of Dreams Gurgaon. I Have been successful in opening and running few of the best stand-alone luxury F & B outlets (The Odyssey in Gurgaon, Elevate in Noida ) in the capacity of Operation Head. CORE COMPETENCIES 揃 Visionary Leadership 揃 Corporate Event Management 揃 PEST Analysis 揃 Travel Sales Series 揃 Sales 揃 P&L Management 揃 Profitability Analysis 揃 Strategic Relationships 揃 Business Development . F&B Budgets . Excellent Analytical Skills . SWOT Analysis PROFESSIONAL EXPERIENCE: Presently working as E.A.MGalaxy Hotel &Spa, Gurgaon and Kingdom ofDreams,Gurgaon. Galaxy Hotel has 80 Keys with 5 F&B Outlets,3 conference facilities and a 1800 capacitybanquets. Along with the hotel, I am alsoE.A.M ofKingdom of Dreams,Gurgaon. Worked as Vice President Operations with Talwalkars Better Value Fitness Mumbai. Food and Beverage Director Country Inn & Suites BY CARLSON, Gurgaon from August 2014 to October 2015. As a part of the pre-opening team of the hotel,Handled Food and Beverage departmental planning, successfully opened the hotel along with the team. Primarily handled food, beverage and a huge banqueting operations . Worked as F&B-Operations Head with Kingdom Of Dreams Gurgaon from March 2011 to April 2014 as a part of successful pre-opening team. Lead a team of 150 staff and handled one of the biggest Food and Beverage Operations consisting of 6 restaurants, 7 Bars and a Banqueting Facility of 4000 people. Worked as GM Operations with The Elevate Entertainment pvt.ltd, Noida, one of the best nightclub of the world ranked 35th by Dj Mag and Taste of India, a chain of fast food restaurants , heading a team of 125 people from March 2007 to February 2011. Worked as General Manager with The Odyssey a high end fine dine multi cuisine restaurant with a bar and The Night Club-The Deck from January 2003 to March 2007.
- 2. Worked with Royal Carribeancruises from January 2001 to January 2003. Worked with Radisson Hotel Delhi as pre opening team member of The Great Kebab Factory,Coffeeshop,Sportsbar,Savannah Bar and Italiannis an American fine dine restaurantfrom March 1998 to January 2001. AREA OF EXPERTISE: Food & Beverage operations Preparing and monitoring of food & beverage budgets and maintaining appropriate documentation for sales, costs and inventory control for timely indenting of supplies. Overseeing all aspects of Kitchen management including menu-planning as well as monitoring food production and responsible for up keeping hygiene at buffet counter and restaurant. Handling out menus and wine lists, answering questions, describing extra dishes (specials) that are not on the menu and finally taking orders. Strategy Planning Conceptualizing and developing strategic plans for new initiatives, commercial functions etc. to enable achievement of objectives as per organizational goals. Deploying budgets for various processes; recruiting & managing professionals for business set up and various departments in the set up. Forecasting Budgets and Figures of Sales for F & B for the Financial Year. Implementing and planning strategies for increasing Sales of F &B. Analyzing& evaluating business performance from the financial / operations preview, key business metrics to facilitate financial control in line with corporate objectives. Guest Relationship Management Ensuring high quality services, resulting in customer delight by extensive interaction with guest and quick solution of problems. Driving highest customer satisfaction by coordinating with in-house and potential guests to understand their requirements and customizing the product and services accordingly. Efficient in handling customer grievances under extreme stressful situations. Operations Management Handling front office operations, tracking accommodation status and rendering appropriate hospitality solutions to guest, welcoming and interacting with the guests in the hotel. Managing the overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards. Devising marketing strategies to tap/ explore greater market/ business volumes. Demonstrated expertise in creating business / financial plans towards successful accomplishment of core objectives Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements. Recognized for outstanding organizational skills, creative programming, artistic display, public speaking and an ability to consistently exceed guest expectation. Excellent communication & inter personal skills with ability to work in multicultural environments Facilities Management Managing all aspects of facilities management & maintenance including housekeeping, Supervising maintenance of high standards of housekeeping, ensuring highest standards of hygiene and cleanliness including Infection Prevention. Maintenance & upkeep of public areas, d辿cor, viz. d辿cor for festivals, banquet and parties. EDUCATION: Hotel Management from Saptagiri Institute of Hotel Management, Mangalore (Karnataka) in 1997. B. Sc from Jammu University in 1994. Date of Birth 14.11.1973