ROJELIO ROY CASAREZ Resume Update
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Roy Casarez has over 18 years of experience in customer service management, quality assurance, and process optimization. He currently works as a Supervisor of Quality Assurance at Atmos Energy Corporation, where he ensures exceptional customer experience, manages quality and safety issues, and collaborates with managers to achieve quality assurance measures. Previously he has held roles as a Customer Operations Supervisor and Group Lead at the same company. He has a proven track record of building relationships, expanding opportunities, and driving company growth through strategic initiatives.
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Donna Kvidera is an experienced call center operations professional with over 16 years of experience managing call centers and operations. She has a track record of improving metrics like revenue, call abandonment rates, and average talk times. Her experience includes managing multiple call centers with over 800 employees and clients in various industries like healthcare, telecommunications, and financial services. Currently, she is the Director of Operations for the customer service department at GetixHealth, where she was able to increase revenue and lower call metrics within her first few months.Kiran Agrawal
Kiran AgrawalKiran Agrawal
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Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.Resume
ResumeMamatha P L
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Mamatha P L is seeking a middle level position in operations, process management, service delivery, or CRM. She has over 5 years of experience in these areas, including managing teams and customer relationships. Currently she works as an Analyst - Operations at Concentrix in Bangalore, where she is responsible for meeting SLAs, planning activities, and analyzing performance metrics. She has experience in order management, banking operations, and telecom customer service.Leticia Fogle Resume 2016
Leticia Fogle Resume 2016Leticia Fogle
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The document is a resume for Leticia A. Fogle summarizing her experience managing call center and global operations, driving sales revenue, and building vendor relationships. She has over 15 years of experience leading teams, meeting performance metrics, and ensuring high levels of customer satisfaction. Her areas of expertise include operations management, project management, and service level management.Resume
ResumeErin Fenlon
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Erin Fenlon has over 6 years of executive management experience and 15+ years of customer service experience. She has held roles as a Corporate Trainer and Beverage Director for Stockade Companies where she developed training programs and materials. Prior to that, she was a Corporate Trainer and Tier III Executive Case Manager for Sears Holdings Corporation where she delivered training courses, identified business opportunities, and resolved customer complaints. She also has over 15 years of experience as a Bartender, Bar Manager, and Bar Instructor.Kirsten caravalho resume
Kirsten caravalho resumeKirsten Caravalho
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Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management. Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths working cross-functionally and developing strong trusting business relationships with internal and external customers. Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity, mission and culture. Barbara Furlong Resume
Barbara Furlong ResumeBarbara Furlong
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Barbara Furlong has over 15 years of experience in customer service roles, most recently as a Customer Care Representative at The Stevens Company. She has a strong background in quality assurance and is proficient in SAP R/3. Previously, she worked at Alcon Vision Care in several supervisory roles overseeing customer service teams and ensuring quality customer satisfaction and KPI targets were met. She has a BA in Food, Nutrition, Consumer and Family Studies and additional training in call center management.K Gonsowski Resume Final
K Gonsowski Resume FinalKevin Gonsowski
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This document is a resume for Kevin Gonsowski highlighting his experience in customer service, sales leadership, and project coordination roles over 20 years. He has consistently improved customer satisfaction rates and exceeded sales goals at various companies. Kevin is skilled in staff leadership, developing strategic plans, and multifaceted project management. His career progression includes roles with increasing responsibility in customer service, sales, dispatching, and operations management.Resume of Sherry Andreu
Resume of Sherry AndreuSherry Andreu
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Sherry Andreu is an experienced operations manager specializing in organizational analysis, design, and process improvement. She has over 20 years of experience in call center operations, quality assurance, underwriting, and project management. Her background includes managing teams and designing programs to increase efficiency, reduce costs, improve quality and customer satisfaction. She holds certifications in quality management, Lean Six Sigma, and various software programs. Currently she is an underwriting team manager at Citizens Property Insurance Corporation where she has led initiatives to improve staff performance, reduce errors, and increase production.MB-OM
MB-OMRavi Kumar
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Meekery Ravi Kumar provides his personal and educational details. He has over 9 years of experience in operations management, process management, team management, and customer relationship management. His most recent role was as a Team Lead at Honeywell from 2007 to 2014 where he managed a team of 25 people and was responsible for order management, process management, operations management, customer relationship management, and team management. Prior to that, from 2005 to 2007, he worked at Accenture as a Senior Customer Executive where he handled insurance calls and trained new employees.K__Robinson_Resume[1]![K__Robinson_Resume[1]](https://cdn.slidesharecdn.com/ss_thumbnails/660c31dd-0693-4c59-8b7d-6d1916a055d4-160806125323-thumbnail.jpg?width=560&fit=bounds)
K__Robinson_Resume[1]Karen Robinson
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Karen Robinson is a seasoned professional with over 15 years of experience in retirement plans, customer service, and business development. She currently works as a Business Process Supervisor at ICMA Retirement Corporation, where she leads a team of 68 associates and ensures all client needs and contractual obligations are met. Previously, she was an Investor Services Supervisor, overseeing a call center of 50 associates providing retirement planning assistance. She has a proven track record of developing productive teams, improving processes, and building strong client relationships.A Marketable Leader
A Marketable LeaderCLIFTON HARRIS
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This document is a resume for Clifton Harris that summarizes his experience as a supervisor and in customer service roles over 20 years. It lists his contact information, career history at companies like Comcast, Time Warner Cable, and Verizon Wireless in roles such as Supervisor, Customer Service Representative, and Lead. It also provides a list of accomplishments, systems experience, and education.Resume
ResumeRafeeq Basha
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Rafeeq Basha is an Operations Manager with over 8 years of experience in the ITES industry. He currently works for Omega Healthcare Management Services Pvt. Ltd. Rafeeq has a proven track record of strategic planning, project management, improving operations efficiency, and team building. His areas of expertise include project management, people management, streamlining operations, resource utilization analysis, negotiation, financial planning, and information management. At his current role at Omega Healthcare, Rafeeq has achieved high customer satisfaction, helped meet production targets, improved costs and margins, and consistently scored high on customer satisfaction surveys. Previously, Rafeeq has held roles such as Assistant Manager and Team Lead where he was responsible for quality metrics, processcarrie-seesholtz-resume
carrie-seesholtz-resumeCarrie Halloran-Seesholtz
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Carrie Halloran-Seesholtz is a results-driven customer service manager with over 15 years of experience developing strategies to improve customer service, maximize revenue, and strengthen performance. She is skilled in strategic planning, communication, process improvements, team building, and issue resolution. Her experience includes overseeing customer service teams and developing training programs to achieve goals and remove barriers to success.Current Resume--NL
Current Resume--NLNathan Lease
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This individual has over 13 years of experience in customer service roles, including 8 years of leading a call center team. They are skilled at coaching team members, monitoring metrics, and fostering a collaborative work environment focused on performance. Their experience also includes handling high-priority customer calls, implementing retention strategies, and assisting with classroom training.Ad
ROJELIO ROY CASAREZ Resume Update
- 1. ROJELIO ROY CASAREZ Conroe, Texas Mobile: 806-683-1057 royboy4898@yahoo.com CUSTOMER SERVICE MANAGEMENT Accomplished professional with extensive experience specializing in quality assurance management. Proven ability to build new relationships and expand opportunities. Expertise in aligning business objectives and work culture programs and policies. Superb communication skills; adept at coaching to maximize organizational and individual performances. Excel in selecting the right strategies to drive company growth. Quality Assurance | Process Optimization | Customer Relations | Quality Improvement | Microsoft Office Suite Succession Planning | Risk Assessment | Employee Training | Payroll | Safety Management | SAP/CRM & AS400 PROFESSIONAL EXPERIENCE Atmos Energy Corporation, Waco, TX Supervisor of Quality Assurance 2011-2016 Provided exceptional customer experience; generated clientele via the CSAT/Post Call Surveys. Managed safety and quality issues; promptly initiated remedial actions; investigated and implemented ideas for quality improvement. Collaborated with Contact Center Manager to achieve appropriate quality assurance measures; fulfilled quality control procedures to monitor team performance, value and productivity. Managed documentation training actions for quality standards; established process control parameters. Directed and assigned manpower to meet business needs; defined performance standards and reviewed goals/outcomes to set future expectations. Created and updated department work instructions and reports; incorporated contact center quality trends and prepared payroll for staff of 15 direct reports. Prepared operational budget metrics; managed progress issues and concerns including disciplinary actions; participated in all-inclusive direct report hiring process. Created quality control and SOP processes; established accurate QA guidelines. Customer Operations Supervisor 2005-2011 Investigated and resolved customer inquiries and complaints in a compassionate manner; cross -trained group leaders to help in team mentoring process. Observed confidentiality requirements; assumed direct reasonability over team productivity; managed operations while exceeding quality service targets. Trained staff on operating procedures; provided accurate and timely performance feedback; recognized individual improvement needs. Successfully promoted from current internal position; received prestigious Call Center Supervision Certificate through AC College. Group Lead 2000-2005 Effectively managed internal and external customer demands; utilized a variety of customer service tasks to resolve external customer issues quickly and efficiently. Monitored team member performance; effectively managed the training process. Coordinated team activities for the Contact Center as needed; internally promoted to a higher rank. Customer Support Associate 1998-2000 Supported customers in person and via telephone; investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Recommended the best solutions based on customer requests and business needs, determining win-win business scenarios. EDUCATION In pursuit of Bachelors Degree i n Business Management