Roland Shield Letter
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Joy Bonaguro worked for the Greater New Orleans Community Data Center which published data about New Orleans neighborhoods. When Hurricane Katrina hit in 2005, their website became an important resource but one of their elevation maps contained an error by using feet instead of meters. Roland Shield contacted them to warn about the incorrect legend, pulling data from other GIS websites. His warning helped them fix the error and the map was widely used, providing important information to hurricane victims. Joy was grateful to Roland for extending their staff's capacity and helping convey the error in a gracious way during the crisis.
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Exam Objectives – Key knowledge domains (administration, monitoring, security)
Instance Administration – Managing SQL instances, firewall rules, performance tuning
Database-Level Admin – Tables, indexes, triggers, backups
Monitoring & High Availability – Query Store, auto tuning, geo-replication
Security & Compliance – RBAC, TDE, auditing
Tools & Services – Azure Portal, SSMS, Azure Monitor
Exam Preparation Tips – Learning paths, mock tests, community support
Resources – Official docs, third-party sites, YouTube
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Roland Shield Letter
- 1. To Whom It May Concern: My name is Joy Bonaguro and I have worked for the Greater New Orleans Community Data Center (the Data Center) since March of 2002. Prior to August 2005, the Data Center published a data website about all 73 neighborhoods in New Orleans and the surrounding 9 parishes (counties). We are members of the National Neighborhood Indicators Partnership at the Urban Institute. When Hurricane Katrina landed just east of New Orleans on August 29, 2005, our website became an indispensable tool for all levels of government and the media to explore and understand demographic, historic, and spatial data about New Orleans. One of our most frequently used products was an elevation map of the city published on August 29. However, this map contained an error—we had used feet instead of meters in our legend and in effect; we were underestimating the potential impact of flooding. This mistake happened for two reasons. One, our staff was scattered across the country with little to no internet access and our ability to fact check was inhibited, and secondly, the metadata for the dataset was unavailable. This is when Roland Shield stepped up and in effect, extended our stretched staff. He pulled together data and information from GIS websites, including the buried FAQ that served as metadata for the elevation dataset, and contacted us warning that the legend was incorrect. The impact of Roland’s effort was far-reaching. The elevation map was soon replicated in countless newspapers and blogs around the world. Even more importantly, it was used by the victims of Katrina, where for some it was the only indication of whether their home was at risk. As the person responsible for creating the map, it was a tremendous relief to be able to lean on external expertise during the crisis. And the graciousness with which Roland conveyed the error indicated a genuine desire to help versus correct. Roland serves as a model of how to apply your expertise in a crisis. His assistance was timely, evidence-based, and appropriate. I wish him the best in his future endeavors. Sincerely, Joy Bonaguro Greater New Orleans Community Data Center