Role of manager in effective communication
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This document discusses the roles of effective communication in the workplace. It defines communication and identifies potential barriers. Managers play important roles in both internal communication with staff and external communication with shareholders, suppliers, and customers. Effective communication can improve the workplace by facilitating problem solving with customers, gathering investor feedback, coordinating with suppliers, and fostering relationships and productivity among employees. The conclusion emphasizes communicating in a way that is clear, complete, concise, concrete, correct, and courteous.
Role of manager in effective communication
- 1. The Roles of Manager In Effective Communication & How can effective communication improve work place By Edwin, Suet Yee, Leon, Jamie, Eric, Edin, Nicole People Management
- 3. Conveying information through the exchange of thoughts, messages or information. One or more persons Sender, Message, Receiver, Feedback Verbal & Non- Verbal
- 4. Thought: Ideas, information, message, feelings Encoding: message sent in forms of symbols or words Decoding: translates words or symbols into information that the receiver understands.
- 7. Communication Barriers Noise, interruptions and interference Retard or distort the message Lack of common experience Overuse of abstractions Causing communication to be limited or fail completely
- 9. Staff : Leadership upon staff Giving out ideas Decision Maker Care for staff Superior : Give advice and suggestion on proposal Feedback on issues
- 10. Manager Roles In External Communication Shareholder Ambassador Of The Company Supplier Decision Maker Of The Company Customer Person Who Solve Customer Problems
- 11. How can Effective Communication improve the work place ? External Customers -main source of company revenue -handling the guests complaints easily -act as media Shareholders -gather information about investor concerns
- 12. Suppliers - Vital in daily operation of the company - Price reduction - Product needs and requirements - Continuity and flexibility of product supply
- 13. How can Effective Communication improve the work place ? Internal Employees - Relationship among the team - Productivity and output Superiors - Provides clear perspective - Employees recognition - Employees coaching
- 14. Conclusion Convey clear message Listen Understand Provide feedback
- 15. 6 Cs of a Communicator Clear Complete Concise Concrete Correct Courteous
- 16. For your time and attention