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Rolston Rene _Resume
- 1. Rolston Rene 252 Winding Waters Court Stone Mountain GA 30087 404-917-5116 R o l s t o n F . R e n e ROLES: Program Manager Project Manager Virtualization Services INFRASTRUCTURE EXPERIENCE: Contact Center Corp. Workplace Data Center Network Services Storage Virtualization Services VoIP METHODOLOGIES: ITIL SDLC Lean Six Sigma PMP Agile TOOLS: Microsoft SharePoint Microsoft Project Microsoft Visio, Microsoft Office Service Now Remedy EDUCATION: Devry Technical Institute of Technology, Woodbridge, New Jersey Electronic Technician Diploma, 1985 to 1987 Major: Electronic Technician GPA: 3.35 TRAINING: Cisco CCNA. Avaya, Communication Manager 6.1 Green Belt- (Six Sigma) Project Management, ITIL Problem Management, VMware Virtualization Services EXPERIENCE SUMMARY Rolston Rene is a proven Technical Program/Project Manager with 20 years of technical experience delivering globel infrastructure projects with leading organization in the telecommunication field. As a Project Manager identified scope, developed strategic project plan, and identified upfront risk analysis, mitigation and implementation plan. Also manages team stakeholders keeping them informed through the execution of network implementations. Capable of handling multiple project and team members globally. Effectively communicates well with all levels of management. Well organized, strong negotiation skills, great motivator with supportive attitude for entire team. Experience in managing programs and projects from cradle to grave to deliver large scale business driven technology solutions in complex environments on time and within budget. Expertise in Avaya, Communication Manager 6.0 administration, CMS (Call Management System), custom reporting, vector design, ACD, traffic engineering, voice messaging systems, Polycom, Tandberg, MGC Video Conferencing and DCS Configurations, Telepresence, Fault Performance Manager SKILLS INVENTORY Project Management Systems Development Life Cycle (SDLC) Cost Budgeting, Forecasting & Tracking (Capital vs Expense) Project Plan (WBS) Creation & Tracking Project Charters Statement of Works (SOW) Communications Plans Vendor Management Risk / Issue Management Scope Management Change Control Management Request For Proposal Process Project Audits (Internal & External) Business Requirements Gathering & Mapping User Acceptance Testing (UAT) Coordination Meeting Facilitation (Agendas, Status Reports, Minutes) ITIL Problem Management Page 1 of 5 Confidential
- 2. Rolston Rene 252 Winding Waters Court Stone Mountain GA 30087 404-917-5116 Network Diagramming CHRONOLOGICAL SUMMARY OF EXPERIENCE: General Electric (Consultant) Dec 2011 to Present Project Manager / Network Engineer/Virtualization Engineer Responsibilities: Project Manager/ Network Engineer for Network Build Team. Manage scheduling, planning and implementation for site migration into GE core Network Work with Network and Voice Engineers to design all new site implementation for migration. Work with telecommunication providers to effectively communicate Cisco/Avaya systems and troubleshoot issues. Work with business to determine needs and solve those needs. Work on designing telephony infrastructure and call center software applications. Ordering MPLS circuits and purchasing equipment through GE Service Now system. Team player; shows initiative; exercises good judgment; strong follow through; effectively manages time; maintains flexibility; good verbal and written communication skills. Helps coordinate installation, configuration and support/troubleshooting in an Enterprise environment with Cisco routers,Cisco WAN routers Good working knowledge of LAN protocols including STP, 802.1q trunking and port channeling Effectively and efficiently train and educate end users. Virtualization Services (ESX ,LDOM, CDOM &Private Cloud) Build out for shared services Rollins Inc. (Consultant) Jun 2011 to Oct 2011 Sr. Telecommunication Network Engineer/ Project Manager (short-term assignment) Responsibilities: Upgraded current Avaya 8700 to 8800 from Communication Manager 3.1 to Communication Manager 6.0. Installed AES server SAL server and upgrade the NICE server application. Added Modular Messaging to all 400 branches. Worked with call center to add new CTI application for customers. General Electric. (Consultant) Nov 2009 to Dec 2010 Voice Technology Manager Responsibilities: Led a team of 25 engineers to remotely handle 180 Avaya systems worldwide for General Electric. This included several large Avaya Call Centers for GE Capital. Responsible for the implementation, testing and maintenance of deployed solutions in the Service Layers or Telecom management area. The project manager and design engineer for new system installed. Responsible for the delivery piece of with a high level of interaction with the Customer and Business Management Teams as well as internal teams. Main activities included monitoring operational issues involved in delivering the service Page 2 of 5 Confidential
- 3. Rolston Rene 252 Winding Waters Court Stone Mountain GA 30087 404-917-5116 Performed Layer 2 & 3 troubleshooting. Participated in customer presentations, providing solution and technical expertise and make Solution presentations. Participated in customer projects, including the definition, management and verification of solutions, analyzing the customers processes and requirements, perform dimensioning, estimate cost for customer adaptations, prepare and write solution descriptions and secure the technical functionality and quality of delivery. This was a highly visible and pro-active role requiring inter-personal skills. It demands constant interaction and presentation with the Key Account Manager and the end customer, in order to understand the operators business issues, and to be able to find opportunities for evolving our solutions, thereby creating new business. It also demanded good networking capabilities. Lockheed Martin Feb 2008 to Nov 2009 Sr. Telecom Engineer/Project Manager Responsibilities: Tracked the project on Microsoft project, did the planning, cable & system designs, testing and implements local and/or remote voice communications hardware, software and procedures. Maintained technical expertise in identifying, evaluating, selecting or developing Avaya voice systems and/or video systems. Oversaw Avaya voice network configurations. Prepared or ensured that appropriate network documentation exists, including operational instructions. Provided Tier 3 supports, regular monitoring of call recording device and do voice network analysis regarding short- and long-range planning for in-house systems. Designed networks or portions of networks that include selection of hardware and software packages. Designed and implemented Avaya VOIP network for Marietta Plant. Design Voice VLAN for deployment of VOIP phones Performed Layer 2&3 troubleshooting for network devices. Did presentation and tested new Microsoft I3 system for small office deployment. Atlanta Spirit Dec 2004 to Feb 2008 Consultant Responsibilities: Worked as a Consultant for Avaya S8700 Voice Network configuration. Call Center Application for NICE, Audix Voice Messaging server. Did project management for systems upgrade for future technology VOIP design, testing and implementation. Setup and maintained basic telephone operation, upgraded telephone system hardware and software. Troubleshoot layer 2& 3 devices. Provided Tier 3 support for technician and end user for features and telephone problems. Worked with service provider to ensure problem free upgrade in services. Page 3 of 5 Confidential
- 4. Rolston Rene 252 Winding Waters Court Stone Mountain GA 30087 404-917-5116 Turner Broadcasting Oct 1998 to Dec 2004 Sr. Telecom Engineer Responsibilities: Provided Tier 2 &Tier 3 support to 23 domestic and 10 international sites. Lead project engineer to design, testing and implement VOIP Phone technology for corporate use. Designed and implemented wireless IP network. Design and implement IP video network. Designed and implemented IP VLANS/Trunking between domestic and international sites. Troubleshooting STP issues. Installed switches and switch stacks (3750). Managed weekly administration updates to RSA server. Built and maintain call centers for Hawks, Thrashers, Braves, Time Warner Help desk. Design and implement disaster recovery plan for corporate communication Design E-911 system for Time Warner corporate. Lead project engineer in upgrading 23 corporate locations for voice technology. Comms People Apr 1998 to Oct 1998 Network Engineer, Tier 2 Responsibilities: Provided Tier 2 support to 23 remote sites. Reengineered system configuration to support Y2K upgrades and ISDN capability. Implemented fax server software. Worked with vendors on improving Network for future enhancements. AGL Resources Service Company May 1996 to Apr 1998 Communication Technician/Analyst Responsibilities: Provided continuous analytical support to 45 remote site and administrate daily adds, moves, testing and change to voice network, on 19 remote locations in metro Atlanta. Successfully coordinated cutover that included DCS Networking of five locations with new 5- digit dialing plan with 7 more sites remaining. Set up call centers on new skill application and implement cutover. Reviewed maintenance agreements for continuous savings and help prepare fiscal year budgets. Lancomm Communications Inc., 1994 to May 1996 Operation Supervisor Responsibilities: Administrated and executed daily moves, adds and changes to the LAN (Token Ring) networks and local SL1 telecommunication switch and Rolm switch. Prepared daily submittal of bids, site surveys, initial walk through and cable design for telecommunication closet. Aerotek/AT&T/Saint Josephs Hospital 1993 to 1994 Lead Technician Responsibilities: Page 4 of 5 Confidential
- 5. Rolston Rene 252 Winding Waters Court Stone Mountain GA 30087 404-917-5116 Supervised group of men in installation of voice and data networks. Coordinated daily with Facilities Coordinator on all essential moves, adds and changes to LAN (Token Ring Ethernet) network. Prepared bids, site survey, initial walk through and cable designed telecommunication closets. APEX Industrial Service 1992 to 1993 Electrician Responsibilities: Constructed new hospital wing, interpret blue prints, layout specific job functions, run conduit E.M.T. and Rigid of all sizes, run and terminated wires of all sizes as well as wiring panels, and install light fixtures and troubleshoot. Yield Telecom 1990 to 1992 Lead Telecommunication Installer Responsibilities: Installed and serviced SL1 Communication switches. Supervised members of the installation department to familiarize them with the associated duties of the SL1 switch. Ran and terminated data and voice also connected peripheral equipment. National Telecommunication Services 1987 to 1990 Telecommunication Installer Responsibilities: Installed, serviced and programmed Executone phone systems. Performed site surveys. Trained new employees on proper installation methods. Initiated and designed new procedures to help expand the companys digital capabilities. Page 5 of 5 Confidential
- 6. Rolston Rene 252 Winding Waters Court Stone Mountain GA 30087 404-917-5116 Supervised group of men in installation of voice and data networks. Coordinated daily with Facilities Coordinator on all essential moves, adds and changes to LAN (Token Ring Ethernet) network. Prepared bids, site survey, initial walk through and cable designed telecommunication closets. APEX Industrial Service 1992 to 1993 Electrician Responsibilities: Constructed new hospital wing, interpret blue prints, layout specific job functions, run conduit E.M.T. and Rigid of all sizes, run and terminated wires of all sizes as well as wiring panels, and install light fixtures and troubleshoot. Yield Telecom 1990 to 1992 Lead Telecommunication Installer Responsibilities: Installed and serviced SL1 Communication switches. Supervised members of the installation department to familiarize them with the associated duties of the SL1 switch. Ran and terminated data and voice also connected peripheral equipment. National Telecommunication Services 1987 to 1990 Telecommunication Installer Responsibilities: Installed, serviced and programmed Executone phone systems. Performed site surveys. Trained new employees on proper installation methods. Initiated and designed new procedures to help expand the companys digital capabilities. Page 5 of 5 Confidential