Roslyn Ramirez Resume
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Roslyn Ramirez has over 5 years of experience in customer service roles including as a maintenance operations analyst at Dell EMC, a member service representative at Neighborhood Health Plan of Rhode Island, and a help desk analyst at Medtronic. She is fluent in Spanish and proficient in Microsoft Office, CRM, HCM, and other software. Ramirez has a high school diploma and earned 22 college credits through the Year Up program in customer service coursework. She currently works at Dell EMC processing maintenance contracts and resolving issues.
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2016 Fall ResumeRachel Lowe
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This document is a resume for Rachel Lowe that provides her contact information, education history, accounting experience, computer skills, community service, and additional employment history. Rachel earned a Bachelor of Science in Accounting from the University of Missouri - St. Louis where she was on the Dean's List and held leadership roles. She has accounting internship experience with the FDIC and March of Dimes. Her skills include various Microsoft Office programs, accounting software, and tax preparation. She has also volunteered for community events and held retail jobs.Roslyn Ramirez Resume
- 1. Roslyn Ramirez 47 Danby Street Providence, RI 02904 401-536-8434 roslynmariee@gmail.com Skills Languages: Fluent in Spanish Software: Microsoft Office, Outlook, CRM(Case Relationship Management), HCM(Human Capital Management), Covidien Benefits Online, Taleo (Talent Connect), HealthRules, Sales Force, Oracle 11, SAP, Catalyst Certification: HDI (Help Desk Institute) Experience Dell EMC Franklin, MA Maintenance Operations Analyst July 2016- Present Process maintenance contracts for assigned regional accounts through EMCs contract processing systems Interface with Global Revenue Operations, Sales and Finance departments to resolve contract issues Maintain contract information in the Worldwide Oracle Contracts Management System Database according to established procedures and Service Level Agreements (SLA's) Configure the contracts to match the customer needs. Process consolidation of contracts and contract cancellations at the request of customers, Inside Sales Reps, or Sales Review invoice detail and issues credit memos where applicable. Neighborhood Health Plan of Rhode Island Providence, RI Member Service Representative February 2016 June 2016 Document, arrange and process up to 50 site changes and address changes perday upon members requests Act as an interpreter coordinator by assisting over 100 members a day in scheduling interpreter services for medical appointments by outreaching to interpreter agencies regarding appointment information Assisting interpreter agencies by outreaching to providers offices for any information that needs to be communicated. Medtronic Mansfield, MA Help Desk Analyst July 2015- January 2016 Served and assisted at least 200+ customers per month through email and phone Frequently checked emails and ticketing que to view assigned cases Handled associate relations matters by appropriately investigating and researching information, soliciting resources and resolving issues in an expeditious manner while maintaining confidentiality at all times Used 2 main systems HCM (Human Capital Management) for all employee personal information and CRM (Case Relationship Management) for our ticketing system Served as an HR Generalist for approximately 50,000 Covidien employees worldwide as well as address external requests Taco Bell Providence, RI Crew Member November 2011 - July 2016 Greeted an average 400 guests perday, taking food and drink orders, preparing food and drinks Maintained a clean work environment, and answering questions about menu items and promotions Operated cash registers, ovens,microwaves, and othervarious restaurant equipment Oakwells Providence, RI Store Attendant May 2014 - November 2014 Greeted on average 250 customers and help them find the goods they are looking for Controlled the stocking of merchandise and inventory Processed cash and credit cards, customer refunds, and looked out for shop lifters Education Year Up / Community College of Rhode Island Providence, RI Customer Service Training March 2015 February 2016 Year Up is a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities; the one-year program includes college-level coursework, career training, and a six month corporate internship Enrolled in the Customer Service track, preparing students primarily for back office support roles as human resource assistant and call center representative
- 2. Earning 22 college credits towards an Associates Degree in General Studies in partnership with Community College of Rhode Island Relevant courses include: Introduction to Computers Applications, Business Writing, Workplace Relationship Skills, Customer Service Essentials, conflict management Cranston High School East Cranston, RI High School Diploma June 2013 Awards Year Up Silent Leader Award 2015 Year Up Most Improved Volunteer Year Up Providence, RI Peer Tutor Program January 2016 July 2016 Engage with 2 students to give learning assistance,advice and guidance twice a week Exchange contact information with 2 students/colleagues to contact themdirectly with schedule changes