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ROTR 2014 Crystal Award Synopsis

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Charlie Jeffers

Restaurants on the Run sought to improve their corporate food delivery operations through a lean sigma project facilitated by Employers Group. They focused on two key projects: implementing a customer feedback and response tracking system, and analyzing delivery driver routes to improve timeliness. Although the feedback system was not fully implemented during the review period, the plan showed promise. Examining delivery data revealed that early deliveries were more detrimental to customers than late ones, allowing them to optimize routes. Employers Group was impressed with Restaurants on the Run's commitment to customer satisfaction and continuous improvement through problem solving and data analysis.

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2014 Employers Group Lean ETP Project Crystal Award: Lean Sigma Restaurants on the Run Restaurants on the Run is a company focused on perfecting the science of corporate food delivery, which they refer to as Foodgistics™. By combining delicious food, amazing service & smart delivery logistics, their goal is to ensure a truly reliable ordering and delivery experience. Based on their focus and drive to continually improve the business, they sought to conduct a lean sigma initiative. With Employers Group facilitating the lean sigma project, the ROTR team was challenged to embrace improvement possibilities and change the way they do business. Lean Sigma is ideal for organizations with specific projects for employees to improve during the training program. Attendees are guided through structured techniques to work on these projects. The training delivered by EG, taught attendees to identify possible cost-saving or profit-enhancing solutions. These recommendations are then formalized and presented to management at the final training session. Judges were particularly impressed with ROTR’s lean sigma efforts because each of the projects submitted reflected a high commitment to customer satisfaction. Project One: Feedback/Response ROTR focused on the implementation of a Support Tracking System to improve the timely receipt of customer feedback and team responsiveness. Although the implementation of this project was not completed during the Judging Review Period – the proprietary detailed plan for implementation and the viability of its success was impressive. Project Two: Timeliness of Delivery ROTR averages 1,000 daily deliveries. The team focused on the sequence of delivery for their drivers and learned – contrary to beliefs -- that early deliveries were more detrimental than late deliveries for its clientele. Through these two projects Employers Group applauds ROTR for its efforts in problem solving, recording data and decision making. As the ROTR team continues to pursue enhanced organization performance, Employers Group is confident that continuous improvement will continue to be ingrained into the culture of the business, creating a world class operation.

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ROTR 2014 Crystal Award Synopsis

  • 1. 2014 Employers Group Lean ETP Project Crystal Award: Lean Sigma Restaurants on the Run Restaurants on the Run is a company focused on perfecting the science of corporate food delivery, which they refer to as Foodgisticsâ„¢. By combining delicious food, amazing service & smart delivery logistics, their goal is to ensure a truly reliable ordering and delivery experience. Based on their focus and drive to continually improve the business, they sought to conduct a lean sigma initiative. With Employers Group facilitating the lean sigma project, the ROTR team was challenged to embrace improvement possibilities and change the way they do business. Lean Sigma is ideal for organizations with specific projects for employees to improve during the training program. Attendees are guided through structured techniques to work on these projects. The training delivered by EG, taught attendees to identify possible cost-saving or profit-enhancing solutions. These recommendations are then formalized and presented to management at the final training session. Judges were particularly impressed with ROTR’s lean sigma efforts because each of the projects submitted reflected a high commitment to customer satisfaction. Project One: Feedback/Response ROTR focused on the implementation of a Support Tracking System to improve the timely receipt of customer feedback and team responsiveness. Although the implementation of this project was not completed during the Judging Review Period – the proprietary detailed plan for implementation and the viability of its success was impressive. Project Two: Timeliness of Delivery ROTR averages 1,000 daily deliveries. The team focused on the sequence of delivery for their drivers and learned – contrary to beliefs -- that early deliveries were more detrimental than late deliveries for its clientele. Through these two projects Employers Group applauds ROTR for its efforts in problem solving, recording data and decision making. As the ROTR team continues to pursue enhanced organization performance, Employers Group is confident that continuous improvement will continue to be ingrained into the culture of the business, creating a world class operation.