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Terminal computing involves processing that takes place remotely from the terminal. Travel agents originally had to connect individually to each airline's reservation system and be trained on different mainframe clients. Computerized reservation systems (CRS) allowed airlines to provide up-to-date flight and availability information to travel agents and customers worldwide, enabling airlines to compete through frequent schedule and fare changes. Sabre, launched in 1960, was the first CRS and originally handled reservations for American Airlines through its IBM mainframe data center in New York, processing 83,000 phone calls daily. Sabre Holdings now operates as a global travel technology company, connecting over 57,000 travel agents and millions of travelers to airlines, hotels, rental cars and other travel
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- 1. tERMINAL - MOST COMPUTING TAKES PLACE SOmewhere else than where the terminal is physically situated. TRAVEL AGENT WITH CRS travel agent is required to have individual connections to each different airline reservation center. travel agent is needed to be trained on different mainframe clients. If the airlines use different mainframe systems. Travel agent search and reservations were performed separately on individual airline CRS. CRS FUNCTIONS: a.) Flight schedule information b. Availability information c. Fare quotes d. reservation information e.) ticketing information f. refunds and cancellations ============= 1950's reservations used a manual display boards. ================== CRS IMPACTS IN AIRLINE INDUSTRY -Growth of airtraffic -enable airlines to change their routes and fares frequently - generates a great demand for flexibility -stimulates a widespread use of computerized networks. - allows airlines to compete fiercely by changing their schedules/fares according to demand. -distributes uptodate information to all potential customers worldwide. ================== SABRE SYSTEM - Online 1960 - 2 ibm 7090 mainframes - data center at Briarcliff Manor, nEW YORK -HANDLING 83,000 PHONE CALLS DAILY -ORiginally used by american airlines - expanded to travel agents in 1976 ==================== IBM - SABRE to American Airlines with IBM 7090 - Deltamatic to Delta Airlines with IBM 7074 - PANAMAC to Pan America World Airways with IBM 7080 ==================== ===================
- 2. SABRE and INTERNET 1980's - offered an expansion of their reservations through online by Compuserve and GEnie (EAASY SABRE BRAND) - SABRE was fully extended to America Online in 1990's - AOL and SABRE separated on March 15, 2000. ===================== 2000's SABRE change to SABRE HOLDINGS SABRE hOLDINGS Introduce its Website called Travelocity.com Travelocity bought buy Expedia in 2015. ====================== SABRE HOLDINGS CREATE AND MAINTAIN THEIR OWN BUSINESS. -Travel Network -Airline Solutions -Hospitality Travelnetwork - provider of solutions for the travel industry. Hospitality Solutions - provider of hotel reservations and distributions solutions. Airline Solutions - Offers Broad range of software and data solutions to help airline market themselves. -Airline reservation systems -marketing software -commercial planning software -enterprise operations solutions (ERP) ================ SABRE IS NOW A GLOBAL TRAVEL TECHNOLOGY COMPANY. AS A GLOBAL TRAVEL COMPANY THEY CONNECTS TO: more than 57, 000 travel agents and millions of travelers with more than 400 airlines, 90,000 hotels, 30 car-rental companies, 200 tour operators, and dozens of railways, ferries and cruise lines.