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RTV OH 2014
- 1. Learning @ Work Week The Home Depot 7117- Strathcona
- 2. Create Awareness about the RTV processes in our store
- 3. To make these processes simple and easy to understand and act on by associates Life is really simple, but we insist on making it complicated. Confucius
- 4. YOU are an important part in the RTV processes. Its important for us that you succeed!!
- 5. Best Practices in RTV=Lesser Markdowns/write offs=We MAKE & BEAT PLAN=Better Success Sharing for YOU!! = =
- 6. TAKE the RTV Process QUIZ and Win! Visit the RTV CAGE for an Open House Tour! Job shadow with the RTV! Lets Collaborate and Learn to make us better Individual commitment to a group effort that is what makes a team work, a company work, a society work, a civilization work. Vince Lombardi (1913-1970), football coach NFL
- 7. iRTV Returns Desk/Special Services Customers Vendors Associates MET DSs/MODs Tool Rental Senior Leadership Team- Returns Policy There are multiple stakeholders in the RTV Processes ARE YOU IN THERE? If YES.. Then you are essential for its success!!!
- 8. Have YOU heard of these RTV terms ? RTV RGA VBA S/O Return BORIS RTV CAGE Manager Destroys OPR/Cage Audit Returnable Pallets BUYBACK Safety Recall Tag Deletion CR CAGE Value
- 9. On an average week we catalogue about $ 2000-3000 worth of product Top 3 Departments in RTV are Hardware Kitchen/Bath Seasonal
- 10. Target, CCI Expocrete and Chep pallets are all part of RTV process- We RTV 100s of pallets worth 1000s of $$ every year! Every year ,it is estimated that at least $100,000 worth of products and services pass through the RTV value chain in our store
- 11. Customers Returns Returns Desk RTV YELLOW TAG-Items needs further inspection by Vendor- GOES TO RTV CAGE RED TAG-Items may be destroyed -no inspection needed- DESTROYED BY RTV/MANAGER WHITE TAG- Special order item needs further inspection by Vendor GOES TO RTV CAGE GREEN TAG-Items can be shipped back to vendor-no inspection needed GOES TO RTV CAGE Inspect Department Manager/Associate
- 13. Packaging damaged/missing !? Product Damaged (Customer/Store abuse) Product Safety Issue
- 14. 20-30% of RTV issues are due to Customer /Store Abuse On an average we authorize destroys of about $ 500-$1000 every week of abused product On an average if we do $ 1000 worth of wrong RTVs every week we lose $50,000 every year!
- 15. Wrong RTV Loss in Profitability Less Money for all of us
- 17. Find from the Customer/associate Whats exactly wrong ?
- 18. Inspect the product With a Dept. associate Or Dept. manager if needed
- 19. Resolve in your Mind the exact RTV issue
- 20. Satisfy all the vendor Requirements-receipts And complete problem description
- 21. Talk to RTV or Manager if in Doubt about the process
- 23. To be among the Top 3 RTV stores in our district
- 24. Take the RTV PROCESS QUIZ and WIN GIFT CARDS!! Go for an Open House Tour and enter a lucky draw!! Job Shadow with RTV and learn more fun stuff!!
- 25. Event Duration September 2-19 ,2014 The Home Depot 7117 Edmonton Strathcona Quiz available @ the RTV Open house Kiosk-Lunch Room Open House Tour , Job Shadowing RTV Cage Presentations
- 26. Thank you for being part of our success story!! SEE YOU @ OPEN HOUSE!