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#CEOKIPATHSHALA
Capacity
Building in
Business
Presented by Sanjay Singh
Today's
Presentation
TOPICS TO COVER
Ability and Capacity
Types of Capacities in Business
Building Capacities
Capacity Building Metrics
Timeline for Capacity Building
Sanjay Singh
CEO COACH &
GROWTH CONSULTANT
Business Development and Growth Strategies
C O R E C O M P E T E N C Y
MDP Faculty of IIM Kolkota
Mentors brands like ICICI, Godrej, Amway, LG
Electronics, Nestle, Lemken, Stewols
A C H I E V E M E N T S
Why build capacity?
Y O U R B U S I N E S S W I L L D O M O R E O N L Y W H E N I T C A N D O M O R E
10%
G R O W T H I N E X I S T I N G B U S I N E S S W I L L H A P P E N
Only when your capacity to do business will grow by at least 25%.
Ability &
Capability
(ABILITY + CAPACITY) =
CAPABILITY
Perfect practice will make your perfect.
Only practice may lead you to mastery of
imperfection.
INTROSPECTING SELF
What are the enterpreneurial capacities
that Ineed to develop?
Are you stuck
up with
today?
W H O T A K E S C A R E O F T O D A Y ?
W H O T A K E S C A R E O F
T O M O R R O W ?
W H O T A K E S C A R E O F D A Y
A F T E R T O M O R R O W ?
Do you decide
first
time, every
time?
a) Yes
b) No
c) Maybe. Will Think.
d) Later
e) Requires
discussion
f) Pass the Parcel
Do you think
fresh, think
big & think
future?
D O I N G S A M E T H I N G S
D I F F E R E N T L Y
In last 6 months, what is it that you have
started doing differently.
D O I N G D I F F E R E N T T H I N G S
In last 1 year , have you done anything
different in your business?
D O Y O U T H I N K A B O U T
F U T U R E ?
Give a 3 minutes presentation on your
business 20 years down the line.
Have you
mastered time
management?
Importance Vs Urgency
Authority and Delegation
Change Adaptability
Time for work, family, society and self
Do you believe
that you need a
team?
ARE YOU A TEAM MAN?
You or Your Team?
W H O W I L L M A K E Y O U W I N ?
Are you working on your business or are you
working in your business?
S E L F A S S E S S M E N T
Leadership Quality?
E X A M P L E
Do as I do?
It is never "Do
as I say?"
E M P O W E R
Everyone gets an
opportunity to exhibit
leadership skills. It has
nothting to do with
your designation.
E D U C A T E
Training your downline
is a an important part
of your leadership
quality .
E S C H E W
Always think about the
growth of your team in
your organisation.
T E A M W O R K
Every Team member is important.
T H I N K A H E A D
Pull the business with your thinking.
You are the engine and not the
coach.
D E C I S I O N M A K I N G
Deal in "Yes" or "No" only.
Ask all to discuss "problem" with
"proposed solution only"
T I M E M A N A G E M E N T
Invest in things which are important
but not yet urgent.
L E A D E R S H I P
Do as I Do?
I N N O V A T I O N
Think Fresh. Think New. Think Future.
CAPACITY TO PRODUCE
Consistently, Cost Effective, Customer
Centric, Lean Manufacturing
CUSTOMER FEEDBACK?
How do you take customer feedback?
Do you assume that you know?
CUSTOMER CENTRICITY
How do you ensure that your processes
are customer centric?
ENABLE SIX SIGMA
This is no rocket science. Go for it!
LEAN MANUFACTURING
How much of Lean Manufacturing do
you understand and implement?
What is Six Sigma?
The 5 Step Process
of Six Sigma
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Saleskipathshala : Capacity building in Business - by Sanjay Singh
CAPACITY TO RETAIN
CUSTOMERS
Customer Satisfaction, Customer
Loyalty,Customer Experience, Customer
Centricity
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Saleskipathshala : Capacity building in Business - by Sanjay Singh
CAPACITY TO ACQUIRE
CUSTOMERS
New Customer Acquisition
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Reference
Selling
Vintage of Customer
Customer Satisfaction Index
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Saleskipathshala : Capacity building in Business - by Sanjay Singh
CAPACITY TO MANAGE
FINANCE
Working Capital Management
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Saleskipathshala : Capacity building in Business - by Sanjay Singh
Saleskipathshala : Capacity building in Business - by Sanjay Singh
CAPACITY TO MANAGE
CHANGE
The Science of Change
CAPACITY TO MANAGE
CHANGE
The Science of Change
CAPACITY TO MANAGE
CHANGE
The Science of Change
CAPACITY TO MANAGE
CHANGE
The Science of Change
CAPACITY TO MANAGE
CHANGE
The Science of Change
C A P A C I T Y T O
M A N A G E F I N A N C E
Working Capital Management
C A P A C I T Y T O
M A N A G E S E L F
Self Discipline
C A P A C I T Y T O R E T A I N
C U S T O M E R S
Customer Experience
C A P A C I T Y T O
M A N A G E
P R O D U C T I O N
Lean Management
C A P A C I T Y T O
A C Q U I R E
C U S T O M E R S
Market Outreach
C A P A C I T Y T O
M A N A G E C H A N G E
The Science of Change
Management
HOW TO REACH US
CONTACT DETAILS
OUR HEADQUARTERS
123 Anywhere St.,
Any City, State, Country 12345
PHONE NUMBER
123 456 7890
EMAIL ADDRESS
hello@reallygreatsite.com

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Saleskipathshala : Capacity building in Business - by Sanjay Singh

  • 2. Today's Presentation TOPICS TO COVER Ability and Capacity Types of Capacities in Business Building Capacities Capacity Building Metrics Timeline for Capacity Building
  • 3. Sanjay Singh CEO COACH & GROWTH CONSULTANT Business Development and Growth Strategies C O R E C O M P E T E N C Y MDP Faculty of IIM Kolkota Mentors brands like ICICI, Godrej, Amway, LG Electronics, Nestle, Lemken, Stewols A C H I E V E M E N T S
  • 4. Why build capacity? Y O U R B U S I N E S S W I L L D O M O R E O N L Y W H E N I T C A N D O M O R E
  • 5. 10% G R O W T H I N E X I S T I N G B U S I N E S S W I L L H A P P E N Only when your capacity to do business will grow by at least 25%.
  • 6. Ability & Capability (ABILITY + CAPACITY) = CAPABILITY Perfect practice will make your perfect. Only practice may lead you to mastery of imperfection.
  • 7. INTROSPECTING SELF What are the enterpreneurial capacities that Ineed to develop?
  • 8. Are you stuck up with today? W H O T A K E S C A R E O F T O D A Y ? W H O T A K E S C A R E O F T O M O R R O W ? W H O T A K E S C A R E O F D A Y A F T E R T O M O R R O W ?
  • 9. Do you decide first time, every time? a) Yes b) No c) Maybe. Will Think. d) Later e) Requires discussion f) Pass the Parcel
  • 10. Do you think fresh, think big & think future? D O I N G S A M E T H I N G S D I F F E R E N T L Y In last 6 months, what is it that you have started doing differently. D O I N G D I F F E R E N T T H I N G S In last 1 year , have you done anything different in your business? D O Y O U T H I N K A B O U T F U T U R E ? Give a 3 minutes presentation on your business 20 years down the line.
  • 11. Have you mastered time management? Importance Vs Urgency Authority and Delegation Change Adaptability Time for work, family, society and self
  • 12. Do you believe that you need a team? ARE YOU A TEAM MAN? You or Your Team? W H O W I L L M A K E Y O U W I N ? Are you working on your business or are you working in your business? S E L F A S S E S S M E N T
  • 13. Leadership Quality? E X A M P L E Do as I do? It is never "Do as I say?" E M P O W E R Everyone gets an opportunity to exhibit leadership skills. It has nothting to do with your designation. E D U C A T E Training your downline is a an important part of your leadership quality . E S C H E W Always think about the growth of your team in your organisation.
  • 14. T E A M W O R K Every Team member is important. T H I N K A H E A D Pull the business with your thinking. You are the engine and not the coach. D E C I S I O N M A K I N G Deal in "Yes" or "No" only. Ask all to discuss "problem" with "proposed solution only" T I M E M A N A G E M E N T Invest in things which are important but not yet urgent. L E A D E R S H I P Do as I Do? I N N O V A T I O N Think Fresh. Think New. Think Future.
  • 15. CAPACITY TO PRODUCE Consistently, Cost Effective, Customer Centric, Lean Manufacturing
  • 16. CUSTOMER FEEDBACK? How do you take customer feedback? Do you assume that you know? CUSTOMER CENTRICITY How do you ensure that your processes are customer centric?
  • 17. ENABLE SIX SIGMA This is no rocket science. Go for it! LEAN MANUFACTURING How much of Lean Manufacturing do you understand and implement?
  • 18. What is Six Sigma?
  • 19. The 5 Step Process of Six Sigma
  • 22. CAPACITY TO RETAIN CUSTOMERS Customer Satisfaction, Customer Loyalty,Customer Experience, Customer Centricity
  • 28. CAPACITY TO ACQUIRE CUSTOMERS New Customer Acquisition
  • 37. CAPACITY TO MANAGE CHANGE The Science of Change
  • 38. CAPACITY TO MANAGE CHANGE The Science of Change
  • 39. CAPACITY TO MANAGE CHANGE The Science of Change
  • 40. CAPACITY TO MANAGE CHANGE The Science of Change
  • 41. CAPACITY TO MANAGE CHANGE The Science of Change
  • 42. C A P A C I T Y T O M A N A G E F I N A N C E Working Capital Management C A P A C I T Y T O M A N A G E S E L F Self Discipline C A P A C I T Y T O R E T A I N C U S T O M E R S Customer Experience C A P A C I T Y T O M A N A G E P R O D U C T I O N Lean Management C A P A C I T Y T O A C Q U I R E C U S T O M E R S Market Outreach C A P A C I T Y T O M A N A G E C H A N G E The Science of Change Management
  • 43. HOW TO REACH US CONTACT DETAILS OUR HEADQUARTERS 123 Anywhere St., Any City, State, Country 12345 PHONE NUMBER 123 456 7890 EMAIL ADDRESS hello@reallygreatsite.com