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Salim Said Al-Rawahi
Personal Details:
Date of Birth: 14 March, 1985
Place of Birth: Muscat
Family Status: Single
Nationality: Omani
Home Address: Al Ansab
Contact Number: +968 95103399 & +968 96060060
Education:
• Secondary school certificate, Ruwi Secondary School, Muscat, Sultanate of
Oman, 2002/2003.
• English writing course in Capital Institute, 2003.
• Certificate IV Engineering - Higher College of Technology.
• Bachelor Degree with Honors in Mobile Computing – Awarded by Staffordshire
University of United Kingdom - (Gulf College Oman).
Training:
• Project Management Certificate – Ooredoo.
• Communication Skills – Ooredoo.
• Team Building Mta – Ooredoo.
• Overcoming Objections Nailing the Sale – Ooredoo.
• Advanced Collection Training Programme (Institute of Credit Management) –
Ooredoo.
• Collection Skills Training Programme – Ooredoo.
• Debts Recovery Management – Business Avenue Training Center.
• Advanced MS Excel – College of Banking and Financial Studies October 2014.
• Credit Risk Analysis Programme – Ooredoo.
• Receivable Management – Ooredoo.
• Motivation Skills – Ooredoo
• Giving and Taking – Ooredoo
• Problem Solving – Ooredoo

Work Experience:
1. IT Change Management Administrator in Omani Qatari Telecommunication
Company (ooredoo) April 2016
• Undertaking business projects & process review and suggest updates.
• Reviewing Requirement Specification Document and Design Document before
writing test cases.
• Designing the test cases based the design document.
• Participating in the solution design of customization required to implement
change requests.
• Reviewing the impacts of the new releases on existing functionalities in the
system and generate test cases for them.
• Uploading the test cases to HP Application Lifecycle Management tool and
Quality Center and link them with business requirements to track the progress of
the project.
• Leading and organizing UAT sessions where the technical changes are explained
and demonstrated to the business users.
• Obtaining business users approval for UAT.
• Assuring high quality release in Production by making sure all bugs raised from
the testing stage are fixed and re-tested.
• Ensuring that all deployments and code merge are done on three environments
(UAT, QA and Production).
• Capturing all defects and bugs and report them into the Defect Tracker
• Archiving testing status reports for auditing purpose.
• Prioritizing and planning the production defects testing with Application team.
• Arranging weekly reports with my team and section head to present the progress
of the projects.
2. Senior Billing Specialist in Omani Qatari Telecommunication Company
(ooredoo) since July 2011 as.
• Team’s management, including reporting on performance and targets, team
planning.
• Creating daily, weekly and monthly reports using MS Excel and Powerpoint.
• Management reports generation and data quality assurance for the billing team.
• Responsible for the receivables when it comes to billing.
• Assisting clients to reach a reasonable settlement modality.
• IT-Billing Business partner, assuring all billing system issues are reported and
handled within agreed SLA with IT department.
• Quality assurance on accounts from the billing risk and compliance point of view.

• Plan, coordinate meetings for the team and cross functional gatherings and
decimate action points and meeting directives.
• Created Black List Remove PCID which is used by Customer Service and Sales
Champions to remove customer’s from Black List easily after paying the late
payments or write-off amount.
3. Participated in Fixed Line Project (WiMax) with Application Support
(Change Management Team) in Omani Qatari Telecommunication Company
(ooredoo).
• Doing sanity check on CSI-User Acceptance Testing on each function related to
fixed line.
• Finding bugs from the test and report them.
• Retest the latest release to make sure that reported bugs are fixed.
• Making sure that same functions tested in UAT are working properly in
production.
4. Sales Advisor in Omani Qatari Telecommunication Company (ooredoo)
starting from July 2008.
• Providing suitable products and services required by customers.
• Escalating customers complaints to the concern department, follow it up and
closing after solving them.
• Upgrading modems and WiFi routers and resetting them.
• Daily reconciliation and monthly stock take.
• Maintain self-service machine.
• Arranging monthly performance report.
5. Customer Service Agent in Omani Qatari Telecommunication Company
(ooredoo) starting from 1st
of July 2006.
• Receiving customer’s inquiries or complaints.
• Provide suitable product or service.
• Solve customer issues or report them to the concern department.
• Arranging monthly meetings.
• Presenting performance report to the team members.
• Acting team leader.
6. Billing & Finance Administrator (Temporary) from 1st
of June to 30th
of
June.

• Adding products to postpaid accounts.
• Increasingdecreasing credit limit.
• Terminating and reactivating postpaid accounts.
• Following up payment issues and solve them.
• Assisting customers if they have any doubt about their bills.
• Barring and unbarring accounts.
• Generating payment reports and check pending payments.
7. Customer service (Call Center & Activation Department Agent) in Omani
Qatari Telecommunication Company (ooredoo) since 7th
of Feb 2006 to 30th
of May.
• Receiving customer’s inquiries or complaints.
• Provide suitable product or service.
• Solve customer issues or report them to the concern department.
• Arranging monthly meetings.
• Activating prepaid accounts which are sent from premium dealers.
Technical skills:
• Developing mobile applications using Eclipse development tool.
• Prepare documents using Microsoft package (Word, Excel, Power point, Access,
and Front Page).
• Familiarity with Oracle and SQL database.
• Managing LAN and WLAN networks.
• Programming using Java.
• Expert level knowledge in document management.
• Installing network components.
• Managing domain controller.
• Maintaining and installing windows operating system.
• Installing printers and scanners.
• Setting routers and modems.
Personal Skills:
• Ability to interact effectively with people of different cultures and background.
• Reliable and punctual in all aspect of my employment.
• Well familiar with local landscape and places.
• Excellent team player.

• Ability to work without supervision.
• Fast learning at workplace.
Languages:
• Arabic (writing & speaking & typing)
• English (writing & speaking & typing)
HOBIES:
• Traveling
• Reading
• Sports
• Internet browsing
• Electronics

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Salim Al Rawahi's CV

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