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Saman Rijal completed an internship at Nepal Bank Ltd, the oldest bank in Nepal. During the internship, Saman assisted in several departments including customer service, loans, remittances, clearing, pensions, and cash. Saman learned skills like using computers, communication, photocopying, printing checks and statements, and being analytical. Saman also learned attitudes of discipline, teamwork, and time management. Some key observations included frequent account inquiries, issues with account openings, the importance of knowing customers, technical errors, and interest rate questions. Saman provided feedback to the organization about introducing new products, focusing on marketing, expanding services and technology, and providing job rotations. Feedback for the college was to have
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- 1. PRESENTATION ON INTERNSHIP AT NEPAL BANK LTD Saman Rijal BBA-BI Annuity APEX College
- 2. Nepal Bank: Introduction A Class institution licensed by NRB. Oldest bank of Nepal . Established in 1994 B.S. Total number of branches 118 Shareholder composition Vision: PIONEER BANK WITH COMPLETE BANKING SOLUTION Government of Nepal General Public 38.6% 62.4%
- 3. Activities Performed Customer Service Department Balance enquiry Account opening Account closing Photocopy Issue of checkbook Helps to the customer Printing of Bank statement Loan Department Checking the form of loan application of customers Counselling the customers
- 4. Activities Performed.. Remittance Department Helped in remittance payment by using the concerned software according the RAD digit. Helped in Account enquiry and preparing the statement. Observed in preparing demand draft and fund transfer. Observed foreign currency exchange(purchase and sell) Learned to keep records of various drafts. Clearing Department Helped to give OBC number to the cheques and enter it into the computer.
- 5. Activities performed. Pension Department Helped to issue of pension amount to the customer Helped to renew the pension form i.e. patta Helped to keep record of daily distributed pension Cash Department Helped to issue of cash by banks software with help of customers cheque slip Helped to deposits the amount in the respective account by banks software with the help of deposit voucher
- 6. Skills & Attitudes Learnt Skills Computer Skills Communication skills Photocopy skills Printing of cheques & banks statement skills Analytical skills Attitudes Discipline Teamwork Time management
- 7. Key Observations Frequent ABBS enquiry Account opening problem Importance of KYC Frequent technical errors Interest rate enquiry Collective Bargaining
- 8. Feedbacks to Organization Introducing innovative products Focus on marketing Focus on various customer groups Expansion of services Expansion of technology Provision of job rotation
- 9. Feedbacks to College The college could had simultaneous feedback sessions with the student about their performance as an intern in the related organization
- 10. Thank You