Sample Resume - Telecom
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Samuel Jackson is a telecommunications professional with over 15 years of experience in sales, design, installation, support, and project management of voice and data transmission systems. He has extensive experience issuing orders, tracking circuits, troubleshooting issues, and managing teams. His background includes positions at Time Warner Cable, AT&T, the U.S. Judiciary Courts, and other telecom firms where he oversaw all aspects of telecom provisioning and support.
Sample Resume - Telecom
- 1. SAMUEL JACKSON 5102 Lee Ann Court │ Capitol Heights, MD 20743 │Home: (555) 555.5555 │ Email:sjackson@aol.com T E L E C O M M U N I C A T I O N S Accomplished telecommunications professional adept in all aspects of sales, design, installation, and support of voice and data transmission. An expert in collaborating with customer business leaders identifying requirements, creating and presenting solutions with a compelling ROI. Skilled in configuration design, pricing, troubleshooting, maintenance and support management; demonstrates strong project management and supervisory skills, able to oversee activities of large groups of contractors and deliver quality results on time.  Granite XNG/Xpercom and Essent  ILEC/CLEC Interfaces  Provisioning Expert  Account Management  Service Delivery  LIDB/CNAM TELECOM EXPERIENCE Time Warner Cable/ TEKsystems Reston, VA Network Provisioner/Circuit Design Support 11/2012-09/2013  Responsible for issuing ASR’s fortransport andtrunk orders T1, DS0, DS3 fromTWCto ILEC and CLEC partners via Neustar GUI portal.  Manage complex resolution of provisioning issues and developed practices and procedures for circuit installation and maintenance.  Order, track and report on all circuit activation activity.  Manage, track and report on all On-Net circuit installations. Interface with LEC, RBOC and ISP providers to ensure timely delivery of channels.  Accurately enter circuit details into NetProv billing system. Design Trunk circuit path/segments via Granite/XNG. Create circuit designs and utilize Granite/Xng to map routes to network elements, add equipment and facilities. Format equipment and facilities to align with TWC’s network model requirements. Complete all required GraniteXNG database inputs and updates. Arbitron /Experis/Manpower Baltimore, MD Telecom Billing Clerk 2012  Responsible for validating invoices from wireless and wireline telephone providers for accuracy and submitting for payment. Set up desk phones and assisting new employees with activation. Responsible for telephone moves, adds and changes using Avaya systems. Programmed, configured and shipped Blackberry phones, Aircards and broadband routers to remote employees. Assisted in troubleshooting and resolution of configuration and usability issues. Open and close help desk tickets using Remedy AT&T / Oxford Global Resources Atlanta, GA Provisioning Lead/Transport PM Support (remote) 2011  Responsible for day-to-day delivery of the RAN and Core transport for the successful integration of Centennial Wireless. Managed andcoordinated from inception to delivery RAN GSM/UMTS T1’s. Responsible for issuing T1 circuit ASR’s to LEC/ILEC using VFO/LEC web tools on behalf of AT&T. Processed and translated order request into ASR submissions, provided FOC and DLR and completed ASR process. Completed all required GraniteXNG and Granite Works database inputs and updates. Managed order integration escalations including LEC escalations. Maintained proper reporting andtracking of the overall transport integration statuses. Provided weekly status reports to Project Managers. AT&T / Glotel, Inc., Hanover, MD ASR Project Coordinator 2010  Responsible for issuing Trunk Group, T1, DS0, DS3 circuit ASRs to LEC/ILEC using VFO/LEC web tools on behalf of AT&T. Processed and translated the request into ASRs submissions, provided FOCs and DLR and completed ASR process. Completed all required GraniteXNG and Granite Works database inputs and updates. Decommissioned Granite segments to support circuit segment updates. Issued CTS (work order) tickets to various teams. Tracked and coordinated LEC CNR (Customer Not Ready) jeopardies and launch deadlines for New Site Builds and new carriers. Escalated as required to ensure timely delivery of required transport. Provided weekly status reports to Project Managers.
- 2. Samuel Jackson Resume, Page 2 U. S. JUDICIARY COURTS / VisualSoft Inc. Herndon, VA Telecom Implementation Analyst 6/2009-07/2010  Provided implementation supports converting/migrating a Frame Relay / ATM network over to a PIP Network for the U.S. Judiciary Courts.  Responsible for managing and coordinating multiple projects for DS-0, DS-1, DS-3, OC-3/12/48 circuits and services from conception to completion. Includes analysis, order verification, detailed tracking/documenting and publishing daily reports to U.S. Courts management. Responsible for issuing orders via U.S.  Judiciary Telecommunications Ordering, Reporting, and Inventory System(TORIS); includes new circuit/sites, activations, deactivations, change orders, move orders, port speed/bandwidth upgrades, router add-ons, and new access for various vendors (AT&T, Verizon, Sprint COSC/WAN). DEPT OF VETERAN AFFAIRS / Verisolv Tech. Washington, DC Telecom Billing Analyst 2008  Responsible for reviewing department-wide Sprint bills for accuracy before FTS2001/Networx crossover  Performed CSO/Access database comparison of all services and features of FTS2001 invoices. Coordinated location identifiers with billing account codes. Worked with VA Designated Agency Representatives (DAR) to reconcile invoice discrepancies. Determined non-active circuits, processed requests through telecomstaff and bills for payment  Designed reports to display billing/inventory discrepancies SPRINT/ERICSON / Sapphire Tech. Columbia, MD Backhaul Coordinator 10/2007-2/2008  Managed site-specific schedules for the entire market to ensure that necessary tasks occur when required. Engaged all deployment disciplines to support overall project coordination activities, workflow, meeting project timeline objectives  Incorporated site-specific backhaul service technology direction from Sprint Interconnection Solutions into the overall scheduled planning process. Initiated T -1/DS-3 circuit/facility provisioning process. Validated addresses via Sierra and issued inquiries for services via CSG NEUSTAR INC. / Infinite Computer Solutions, Inc. Rockville, MD Provisioner Tier II 05/2006-03/2007  Responsible for order management by submitting andtracking LSR/ASR’s from inception to completion using various ILEC/CLEC interfaces on behalf of Vonage. Proactively managed the delivery of service to end-users by monitoring order progress, order fulfillment and billing using Convergys  Updated various databases related to the FOC and order flow process  Resolved escalated orders. Assisted in the activation of telephone numbers in SOA and LTI, built subscriptions and resolvedconflicts. Served as a resourc e for off-shore escalations and support for training OTHER EMPLOYMENT VERIZON WIRELESS/ Alta TelecomInc. Atlanta, GA Account Manager 2005 SUNCOM/TEKsystems Charleston, SC Provisioner 2005 BELLSOUTH LD/ ITRM Atlanta, GA Sr. Customer Care Account Manager 08/2003-03/2005 CBEYOND COMMUNICATIONS/ Apex Systems Atlanta, GA Provisioner 12/2001- 07/2003 EDUCATION Maryland College of Art and Design, Silver Spring, MD Associate of Arts: Visual Communications/Graphics/Web Design