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Sanjoy Sen - Indonesia Lifestyle Magazine - April 2013

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Sanjoy Sen
Sanjoy Sen

ANZ aims to expand its retail and wealth businesses in the Asia Pacific region by catering to the rising number of affluent and emerging affluent customers. ANZ's strategy focuses on four pillars: customer centricity, connectivity across Asia Pacific and Australia/New Zealand, emerging affluent customer needs, and delivering the best channels. ANZ differentiates itself through its AA credit rating with major ratings agencies, which few other banks have, and its connectivity across Asia and the Pacific to support increasingly mobile affluent customers. Sen believes in establishing discipline through fact-finding and data analysis before making financial decisions and reviews all relevant information to make sound decisions. He views Indonesia as an important growth market where ANZ can

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25 Title: BetterFutureWith ANZ FirstPriority 04•IV•Apr-Jun2013 intro duction FirstPriority 04•IV•Apr-Jun2013 24 Photographyby CourtesyofANZ We understand your need to expand as well as the time goes by. ANZ keeps you provides a room to grow and significant support to ensure your financial freedom. BETTER FUTURE WITH ANZ Q. What is your strategy to expand ANZ’s retail and wealth businesses in the region? Asia Pacific  is the fastest growing economic region in the world and we are focused on catering to the rising number of ­affluent and emerging affluent customers in this region. We aim to be the preferred bank for these customers by deliver- ing superior relationship and service levels. Our retail banking strategy is built on four pillars: customer centricity, connecti­ vity across Asia Pacific, Australia and New Zealand, emerging affluent and affluent customer  needs, and delivering the best channels for our customers. Q. What differentiates ANZ’s wealth proposition com- pared to its competitors? ANZ is among the highest-rated banks globally, with an AA band credit rating with all three major ratings agencies (S&P, Moody’s, Fitch). This is something only a handful of banks can lay claim to. Our connectivity across Asia and the Pacific is our key competitive advantage. It allows us to support afflu- ent and emerging affluent clients customers, who are increas- ingly mobile within and across the region. Our strength in AUD and NZD products also makes us the bank of choice for these ­sophisticated customers who wish to tap  into opportunities in Australia and New Zealand.   Q. What financial advice do you find useful?  It is important to understand one’s risk appetite and finan- cial goals, both in the short and long term.  These include edu- cation funds for children, retirement plans and lifestyle needs. There are numerous investment products in the market and it is important to select the appropriate solutions for one’s needs. In short - one should diversify their financial investments and create a balanced portfolio  with the right mix of risk and re- turns. When starting an investment portfolio, wealth planning tools such as ANZ’s A-Z Review can be helpful in providing a comprehensive analysis of one’s risk appetite and recommend- ing a suitable portfolio for one’s financial needs.  Q. What’s your own philosophy in managing finances?  I’m  an engineer by training and it has helped me to es­ tablish  a discipline of fact-finding and data  analysis before ­making any decisions. I adopt the same approach with financial management. Following global macroeconomic, political and so- cial events helps me  to shape my financial views and outlook. Reviewing all relevant sources of information  allows me  to sharpen my instinct for sound financial decisions.   Q. What is your view regarding the potential of Indone- sia’s growing middle class and how it will impact your decision making in your business in Indonesia? Indonesia  is an important growth market for us.  With a thriving economy, relatively low credit card penetration and high interest rates, we see a large potential demand for wealth management in Indonesia. It is a demand that we can support with a well-established franchise, backed by a strong brand and a full suite of products for affluent and emerging affluent cus- tomers here. Our Cards business in Indonesia is doing very well. Growth in our Wealth Management and Mortgage business is also very healthy and we are well-positioned to be one of the top foreign banks in Indonesia. [fp] Exclusive interview with Sanjoy Sen Managing Director, Retail Banking Asia Pacific

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Sanjoy Sen - Indonesia Lifestyle Magazine - April 2013

  • 1. 25 Title: BetterFutureWith ANZ FirstPriority 04•IV•Apr-Jun2013 intro duction FirstPriority 04•IV•Apr-Jun2013 24 Photographyby CourtesyofANZ We understand your need to expand as well as the time goes by. ANZ keeps you provides a room to grow and significant support to ensure your financial freedom. BETTER FUTURE WITH ANZ Q. What is your strategy to expand ANZ’s retail and wealth businesses in the region? Asia Pacific  is the fastest growing economic region in the world and we are focused on catering to the rising number of ­affluent and emerging affluent customers in this region. We aim to be the preferred bank for these customers by deliver- ing superior relationship and service levels. Our retail banking strategy is built on four pillars: customer centricity, connecti­ vity across Asia Pacific, Australia and New Zealand, emerging affluent and affluent customer  needs, and delivering the best channels for our customers. Q. What differentiates ANZ’s wealth proposition com- pared to its competitors? ANZ is among the highest-rated banks globally, with an AA band credit rating with all three major ratings agencies (S&P, Moody’s, Fitch). This is something only a handful of banks can lay claim to. Our connectivity across Asia and the Pacific is our key competitive advantage. It allows us to support afflu- ent and emerging affluent clients customers, who are increas- ingly mobile within and across the region. Our strength in AUD and NZD products also makes us the bank of choice for these ­sophisticated customers who wish to tap  into opportunities in Australia and New Zealand.   Q. What financial advice do you find useful?  It is important to understand one’s risk appetite and finan- cial goals, both in the short and long term.  These include edu- cation funds for children, retirement plans and lifestyle needs. There are numerous investment products in the market and it is important to select the appropriate solutions for one’s needs. In short - one should diversify their financial investments and create a balanced portfolio  with the right mix of risk and re- turns. When starting an investment portfolio, wealth planning tools such as ANZ’s A-Z Review can be helpful in providing a comprehensive analysis of one’s risk appetite and recommend- ing a suitable portfolio for one’s financial needs.  Q. What’s your own philosophy in managing finances?  I’m  an engineer by training and it has helped me to es­ tablish  a discipline of fact-finding and data  analysis before ­making any decisions. I adopt the same approach with financial management. Following global macroeconomic, political and so- cial events helps me  to shape my financial views and outlook. Reviewing all relevant sources of information  allows me  to sharpen my instinct for sound financial decisions.   Q. What is your view regarding the potential of Indone- sia’s growing middle class and how it will impact your decision making in your business in Indonesia? Indonesia  is an important growth market for us.  With a thriving economy, relatively low credit card penetration and high interest rates, we see a large potential demand for wealth management in Indonesia. It is a demand that we can support with a well-established franchise, backed by a strong brand and a full suite of products for affluent and emerging affluent cus- tomers here. Our Cards business in Indonesia is doing very well. Growth in our Wealth Management and Mortgage business is also very healthy and we are well-positioned to be one of the top foreign banks in Indonesia. [fp] Exclusive interview with Sanjoy Sen Managing Director, Retail Banking Asia Pacific