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Sankar - CV
- 1. CURRICULAM VITAE S. SANKAR Phone: 91-44-26215303 S/o. S. Sundaram Mobile: 91-98401-15303 G-1, E-49, LILAC, E Block 91-99401-82773 3rd Street, Anna Nagar, Chennai - 600102 E-mail: sankarsundaram67@yahoo.com ____________________________________________________________________ OBJECTIVE To work in an Interesting and Highly Motivated environment and fully devote myself with Passion to the growth of the organization SUMMARY • Overall having more than 25 years of Professional Experience in Various Industries • Industries Worked and has Vast Experience: Leather, Facility Management, Banking, E-Learning/Online Learning – Education & Skill Development • Key Responsible Areas handled: Operations, Sales & Marketing, HR & Man Management, Administration, Production, Banking, Import & Export, Public Relations, Client Relationship and Management Facility Management Services (Operations Engagement): • Acquired many Organic Growth businesses and Also New Businesses • Have handled opearations both technical and non-technical • Have done many surveys and audits to fetch new businesses • Expert in client relationship and public relations • Possessing Leadership Skills and Team Management Skills • Having Good Business Analytical Skills and Presentation Skills • Effective Team Player and Ability to Communicate at all Levels • Started as Sr. Facility Manager, Elevated as Key Account Manager • Handled over the complete FM operations • Promoted as Manager (Southern Region) – Organic Growth • Efficient Multitasking Personality • Managed a huge work force to provide uninterrupted services to client • Implemented quality systems and controls for effective operations • Responsible for the entire region’s MIS reports • Expert in Vendor Management and Inventory Control
- 2. • Implemented Employee’s Motivational Program to reduce attrition WORK EXPERIENCE & ACHIEVEMENTS: From 1st October 2010 to 31st August 2014 Worked with:- AA Edutech Private Limited, Chennai (Formerly known as Sun Online Learning India Pvt Ltd) Designation:- General Manager Predominantly, I was handling Sales operations of E-learning modules (curriculum and co-curriculum), Soft Skills/Employability skills catering to Education Institutions, Corporate sector, Skill development sector and Cricket Coaching. OPERATIONS ENGAGEMENT • Work closely with Governments/ Government Institutions • Making Sales Presentations to officials of Education Industries • Attending Fairs and Conclaves • Suggesting and Implementing Innovations • Regular interaction with the clients to get the feedback and to make them to use our modules on a regular basis • Have got an entry with KV schools, NVS schools, Army Public Schools • Have got the MOU signed up with MSME, IGNOU, IMT, etc • Played a key role to win Best Online Content and E-learning provided award • Responsible for Implementation of the content in more than 900 Institutions across India • Have played a major role to achieve the sales turnover of Rs. 45 Lakhs in the year 2011-12 Rs.1.40 Crores in the year 2012-13 and Rs. 2.10 Crores in the year 2013-14 The base work which I have planned would be properly executed and they can achieve sales of at least Rs. 3 Crores in the year 2014-15
- 3. From February 2009 to 30th Sept 2010 Worked with:- Sodexo Facility Management Services India Pvt Ltd, Chennai. Designation:- Head – Organic Growth / Sr. Facility Manager The Core Operations involves handling of complete operations of Facility Services, Business development, Organic Growth and Contract renewals. OPERATIONS ENGAGEMENT • In Organic Growth – Have obtained many clients/businesses • Monthly Sales Increased by Rs. 15 Lakhs through Organic Growth • New Business: Played a vital role to fetch business worth Rs. 20 Lakhs • Possessing Leadership Skills and Team Management Skills • Having Good Business Analytical Skills and Presentation Skills • Effective Team Player and Ability to Communicate at all Levels • Started as Sr. Facility Manager, Elevated as Key Account Manager • Handed over the complete FM operations • Promoted as Head (Southern Region) – Organic Growth • Acquired many businesses – both Organic Growth and New Business • Efficient Multitasking Personality • Managed a huge work force to provide uninterrupted services to client • Implemented quality systems and controls for effective operations • Responsible for the entire region’s MIS reports • Played a Key role for conducting Internal Audits • Expert in client relationship and public relations • Expert in Vendor Management and Inventory Control • Implemented Employee’s Motivational Program to reduce attrition • Huge work force was reporting to me • Taking care of Inventory Control • Making reports and giving Presentation to the client on Operations. • Introduced Uniforms Inventory for effective cost control • Do the Site Audit to assist the operations team to plan up the required Man Power and the Equipments • Taking up extra initiative to do Business Development • Leading and responsible for Organic Growth and Contract Renewals
- 4. From April 2004 to November 2008 Worked with:- M/s. Citigroup Global Services Ltd (Formerly known as E-serve International Limited) (Presently Known as Tata Consultancy Services) Designation:- Unit Manager /Team Leader The Core Operations involves handling of Credit Card Customer Disputes for Asia- Pacific and US Clients OPERATIONS ENGAGEMENT  Work closely with the Front End on a daily basis for operations review and excellence.  Shift Management and other General Business Process Management  Ensure all critical process standards are met as per the SLA (Service Level Agreement)  Responsible for MIS (Management Information System) Reports  Ensure accuracy of deliverables and efficiency of process to achieve complete customer satisfaction  Handling customer escalations and ensuring smooth operations process  Ensure RCSA (Risk Control Self Assessment) is done on a regular basis.  Conducting Sweep-Audit checks to ensure the information security  Ensure all the Customer Excellence Board Charts are updated everyday with accuracy.  Coordinating with International Bankers to resolve the credit card disputes as per the rules and regulations fixed by the Associations such as MASTER / VISA RESOURCE MANAGEMENT  22 Direct reports at Associates and Senior Associates levels  Identify the training needs through work evaluation and improve the learning curve of the direct reports / implement the PIP (Performance Improvement Plan) for the team  Plan and maintain Product Knowledge to the Associates and implement Performance Improvement Plan based on the feedback from customers and trainers.  Ensure accuracy of deliverables and efficiency of process and achieving healthy quality scores  Execution of quality systems to achieve desired quality level.  Maintain documentation and report in the process and ensure compliance of Audit standards in ISO and COPC  Ensure all SLA (Service Level Agreement) factors are met.
- 5.  Responsible for COB (Continuity of Business) plan for process in the event of unexpected period / situation to ensure and secure customer confidence.  Planning and managing the staffing for a qualitative and quantitative performance on a daily basis December 1998 – April 2004 Had my own business  Ran manufacturing Units and was doing sub-contract work for leading exporters such as M/s. Ram Leather Apparels, M/s. Bharatiya International Ltd., M/s. Amazon Leather Apparels, M/s. Hindutch Leather Exports etc.  Consulting and coordinating with leather and leather garment manufacturers and exporters March 1997-December 1998 Worked with: - M/s. Rajnal Leathers Pvt. Ltd., Chennai Designation: - Factory Manager • Played a key role in increasing the turn over from Rs.1.4 Crores to Rs.2.2 Crores without increasing the existing work force and manpower. September 1996-March 1997 Worked with:- M/S. Shafmaster Leather Co. (I), Chennai, (U.S based company and 100% E.O.U.) Designation:- Purchase Manager • Handled complete purchases such as raw materials, accessories. Etc • Streamlined and controlled the complete inventory, including, the stock at Bonded Warehouse. September 1987-May 1996 Worked with:- M/S. Adithyaa Leather Export Ltd., Chennai (Export house) Designation:- General Manager • Started my career with them as office Assistant, then as Executive assistant, was made as Manager and in 1995 was promoted as General Manager. • Played a key role in achieving the turn over increase regularly, every year from Rs.40 Lakhs in 1987-88 to Rs.11 crores in 1995-96.
- 6. • Played a vital role in increasing the production set up from 10 nos of old indigenous machines to 150 nos of original imported Japanese singer machines. • Participated in lots of consortiums and overseas buyer and their agents meetings to get export orders, to discuss about pricing and production schedules, samples etc. • Have controlled three factories and one tannery consisting of close to 1000 workmen apart from sub-contract/job work units at a time. Export Industry Related work Knowledge: • Monitoring and taking care of complete production right from material follow up, cutting, fabrication, quality control, packing etc. • Achieving the production target and exporting the finished goods within the specified period for the entire satisfaction of the overseas buyers and customers/Agents. • Liaising with overseas buyers for sampling, pricing, production schedules, shipment modes, payment modes, etc. • Handled the complete purchasing of raw materials, accessories, stationeries etc. • Liaising with labor trade union. • Liaising with the Government authorities such as Joint Chief General of Foreign trade Regional Director of Industries and Commerce, Export Credit Guarantee Corporation, Commercial Tax authorities, Income Tax Department. • Complete banking operations such as opening of Letter of Credit, discounting, purchasing, negotiating of foreign bills, maintaining packing account, MTL accounts, current account, making foreign payments for imports, agency commissions. etc. • In charge of applying for Government incentives such as cash compensatory scheme, advance license, subsidy etc. • Preparing documents for both imports and exports such as invoice, packing slip, GSP, certificate of origin, GR form, etc. • Liaisoning with clearing and forwarding agents for cutting the AWB/BILL OF LADING, etc. PERSONAL PROFILE Date of Birth: 1st June 1967 Educational Qualification: B.com Marital Status: Married Languages Known: English, Tamil and Telugu
- 7. REFERENCES 1. Mr. Moti Premkumar, Sodexo FMS India Private Ltd - Ph: 91-96207 24724 2. Mr. Selvam Venkat, JLL - Ph: 91-99015 33456