Santus
Download as PPTX, PDF0 likes174 views
This document provides guidance on projecting a professional image when working at the front desk of an organization. It discusses the importance of the front desk role as the first representative that customers encounter. Front desk personnel must maintain a professional appearance and conduct themselves respectfully in their communications and interactions. The document outlines the duties of front desk roles, qualities of exceptional front desk personnel, and tips for being good in the role such as having strong listening skills, taking notes, and handling customers politely and efficiently. It also addresses challenges like busy environments and provides precautions like avoiding arguments.
1 of 10
Downloaded 11 times
Recommended
Receptionist skills
Receptionist skillsHansala Indrachapa
油
The document outlines the key skills and responsibilities of a receptionist. It discusses that receptionists are often the first point of contact and must embody professionalism through their behavior and appearance. Core responsibilities include communication skills like greeting visitors, answering phones, and ensuring information flows accurately. Receptionists also need strong technology, organization, and multitasking skills to handle multiple tasks simultaneously like phone calls and visitors. Additional important qualities are friendliness, intelligence about the company, tolerance, patience, confidence, and being likable and approachable.6 Customer Service
6 Customer ServiceSunish m
油
The document provides guidance on key elements of personality development for employees including punctuality, dress code, behavior, customer service, communication, self-learning, cashiering, marketing, attitude, team work, and infrastructure. It emphasizes being on time, appropriate dress, respectful behavior towards others, providing excellent customer service, effective communication skills, lifelong learning, accuracy in cash handling, various marketing techniques, a positive attitude, cooperation in teams, and maintaining a supportive work culture.Qualities and Duties of a Receptionist
Qualities and Duties of a Receptionistmelissamoriarty1983
油
The document discusses the qualities and duties of a receptionist. It states that the receptionist is usually the first person a client sees so they should present a smart, neat appearance with well-groomed hair, manicured nails, and clean clothes to make a good first impression. Some key duties of a receptionist include greeting visitors, scheduling appointments, handling payments, promoting services, and taking messages. The reception area should be designed to create the desired image for the salon, such as friendly, relaxing, or trendy. Essential items needed for the reception area are an appointment book, computers, chairs, display areas, stationery, price lists, and record cards.RezFest presentation
RezFest presentationJodi Cleer
油
This document discusses a case study of 100 vacation rental management companies that were contacted by phone regarding a potential guest booking. 93% of the time, the companies lost the booking because: 37% did not answer or engage with the caller, 14% did not build trust, and 5% did not ask for the sale. The document recommends adopting a transactional mindset focused on engaging callers, offering options, asking for the booking, and confirming rather than just generating leads. Phone agents are described as the face of the brand, so they need to be courteous, professional, respectful, honest, confident, interested, flexible, and politely aggressive in asking for the sale.Customer Relationship
Customer Relationshiprose4samad
油
This document discusses objectives and concepts around customer relationship management. It aims to help understand who customers are and what quality service means. It emphasizes the importance of customers and differentiating good and bad customer experiences. It also discusses developing leadership and commitment around consistent, standardized customer service. The goal is to learn and apply training standards to achieve the highest customer service levels.Customer Service
Customer ServiceTrameka Peterson
油
This document discusses customer service and the key aspects of providing excellent customer service. It defines customer service as consistently giving customers what they need and want. An organization focused on customer service values the right mission, vision, leadership, and employees. It also discusses the different types of customers an organization may have and the various skills and approaches needed to properly serve customers through different channels like face-to-face, telephone, email, call centers, and websites.Customer service
Customer serviceDawitMulugeta15
油
This document discusses good customer service practices for libraries. It emphasizes treating customers with respect, politeness, and professionalism according to the Golden and Platinum Rules. Key aspects of good customer service include promptness, personalization, effective communication skills like active listening, addressing customer needs, and exceeding their expectations. The goal is to create a welcoming environment and positive first impressions.Customer Service
Customer ServiceRaviPrashant5
油
This document discusses customer service and provides guidance on key aspects of effective customer service. Some of the main points covered include:
- Customer service is about consistently achieving and exceeding customer expectations.
- Anyone who interacts with customers, both internal and external, has a responsibility to provide excellent customer service.
- It is important to acknowledge customer needs, remain polite, use positive language, avoid jargon, and greet and communicate professionally with customers.
- Active listening, body language, appearance and communication skills are also important for good customer service.
- Questions should be asked to fully understand customer complaints and resolve issues effectively.Customer Service Secrets of a Goob
Customer Service Secrets of a GoobWarren Bird
油
This document provides guidance on customer service best practices for organizations. It discusses the importance of customer service, experiences, and loyalty. The foundation of excellent service is an organization's mission, vision, and values. Staff must understand why high customer service is important in order to achieve the organization's goals. The document outlines how to create positive customer experiences and emotional connections through small personalized interactions. It also provides tips for maintaining high service standards, handling complaints, and assessing customer loyalty.raj server
raj serverRazz lama
油
Rajkumar Lama is seeking a position that allows him to utilize his varied experience. He has over 9 years of experience working as a cashier, waiter, and sales associate in Nepal and the UAE. His objective is to advance his career in a leading company. He possesses strong communication skills and can work well under pressure.Stay at home Call Center Representative Jobs
Stay at home Call Center Representative JobsIdeasUnlimited
油
Now call center representative jobs are available in Ideas Unlimited Careers. Here we describing basic duties of Call Center Representative Jobs. Visit our site and apply to Call Center jobs now hiring in Home Based on https://careers.ideasunlimitedonline.com/job-vacancies/ Library Customer Service Training
Library Customer Service TrainingGroves Publilc Library
油
This document provides an overview of customer service training for library staff. It discusses what customer service means, why it is important, and key aspects of customer service like making a good first impression, communication skills, and handling customer interactions effectively both in person and over the phone. The document outlines specific customer service points of contact in the library and emphasizes that customer satisfaction should be the top priority. It provides guidance on policies, etiquette, resolving complaints, and creating a welcoming environment for all library patrons.JB RESUME
JB RESUMEJonae Best
油
Jonae Best is seeking new opportunities that allow her to utilize her team leadership and client management skills. She has over 5 years of experience as a sales supervisor and associate, with a demonstrated ability to build customer relationships, resolve conflicts, and work well independently or collaboratively on a team. Her background includes supervising stores, training employees, processing payments, and ensuring high quality customer service.C.V.2015NEW
C.V.2015NEWJolene Clarke
油
Jolene Clarke has over 10 years of experience in customer service and sales roles. She currently works as a Customer Service Advisor and Activities Assistant at Avery Healthcare, where her duties include marketing, inquiries, assessments, administration, and activities coordination. She also has experience as a photographer, public house entertainer, and small business owner. Her skills include marketing, sales, customer service, administration, and team leadership.Customer Service Training 
Customer Service Training Ashley Tutera
油
The document provides tips for excellent customer service from the staff of the Arizona Student Unions. It recommends smiling and greeting customers, actively listening to understand their needs, taking action to fulfill their requests, thanking customers, and maintaining a professional appearance and demeanor during interactions. The tips are meant to help ensure customers have positive experiences so they will want to return.CUSTOMER SERVICE TRAINING 
CUSTOMER SERVICE TRAINING Charles Mwakio
油
This document provides guidance on customer service training. It outlines activities to practice different customer service scenarios, including dealing with first customers, difficult customers, unsatisfied customers, and repeat customers. The document also discusses important aspects of customer service like understanding customer needs, back-end processes, after sales service, and focusing on customer expectations to reduce stress. Key points emphasized include maintaining a professional appearance, active listening, understanding customer perspectives, providing solutions, and following up on service. Customer service is highlighted as important for increasing sales, brand value, and market share.Customer Services Ppresentation
Customer Services PpresentationMirza Muhammad Yousuf
油
This document provides information on customer service best practices. It discusses why customers quit (68% due to indifference of employees), what angry customers want (to feel listened to, respected, and assured of action), the responsibilities of complaints handlers (updating records and following up), and qualities of good service technicians (being on time, cleaning up, and following up). The overall message is on the importance of caring for customers and addressing their needs and complaints to retain their business.Customer service for small businesses 
Customer service for small businesses Incrementa consulting
油
Some useful hints and tips for delivering and measuring customer service in start ups and small businesses Interact with customers
Interact with customersHelensvale State High School
油
Basically this is to alert sales staff to whom they are really dealing with each day, people just like themselves.Ten ways to outstanding customer services 
Ten ways to outstanding customer services Sempungu Godfrey
油
The document discusses various methods for providing outstanding customer service. It emphasizes speed, personalization, exceeding expectations, and follow up. Some key points include:
- Provide fast service and speedy follow up to build loyalty and gain a competitive advantage.
- Personalize service by using customers' names and accommodating special requests to make each customer feel valued.
- Exceed expectations by delivering more than promised and doing "something extra" as a standard.Guerilla Company Attitude
Guerilla Company AttitudeMuktadir Hossain
油
This document discusses the importance of attitude for guerrilla marketing companies. It identifies several key elements of a positive guerrilla company attitude: passion, generosity, speed, neatness, good telephone demeanor, value, ease of doing business, and flexibility. Each element is described as important to developing good relationships with customers and competing effectively for business. The document emphasizes that a company's attitude is expressed through all customer interactions and communications.Angshuman Mukharjee Presentation
Angshuman Mukharjee PresentationAngshuman Mukherjee
油
Angshuman Mukherjee is applying for the Customer Relationship Executive position at Kirloskar Ltd. He has 15 years of experience in customer service roles, currently working as a Customer Service Executive at Samsung Electronics India Pvt. Ltd. He handles customer inquiries, complaints, and trains new representatives. Mukherjee believes he can demonstrate strong communication, problem-solving, and conflict resolution skills for the Customer Relationship Executive role. He is confident he can fulfill the duties of a client relationship manager and looks forward to discussing the position further.Importance of customer care
Importance of customer careprashant jain
油
The document discusses the importance of customer care. It defines customer care as feeling concern for customers and understanding their perspective. Customer care should be practiced at all levels of an organization and during all customer interactions, which are seen as "moments of truth" that can positively or negatively impact the company's reputation. Poor customer care can stem from issues like a lack of training or incentive. Good customer care requires skills like listening, communication, and assertiveness. Practicing excellent customer care leads to benefits like increased loyalty, reputation, satisfaction, and business performance. Overall, the document emphasizes that customer needs should be the top priority of any organization.Customer Service
Customer ServiceAlyrah Angela Lava
油
This document discusses customer service. It defines customer service as any contact between a customer and company. Positive customer service can lead to customer loyalty while negative interactions can harm loyalty. Customer loyalty is more important than satisfaction and develops through extraordinary effort, individualized service, and making customer care recognizable. Good customer service training, whether basic or competitive edge, helps employees effectively serve customers. The document also provides examples of common and situational appropriate customer service phrases.KORY RESUME2
KORY RESUME2Koraima Mendoza
油
This document provides a summary and resume for Koraima Mendoza. It outlines her contact information, work experience including roles at Tory Burch, Justice, Macys, and JC Moda where her duties included customer service, sales, stocking, and cash handling. It highlights her skills in inventory, cash handling, organization, time management, and communication. Her education includes a high school diploma from W.C Overfelt High School in 2012.fiona stewart
fiona stewartfiona stewart
油
Fiona Stewart is applying for a position and provides her contact information and personal profile. She highlights skills in customer service, working well in teams, communication, and flexibility. Her work experience includes roles as a barworker and event organizer where she gained experience in customer service, event management, ordering supplies, dealing with challenges, and occasionally supervising staff. She also held a previous barworker role involving additional responsibilities like customer service, housekeeping, and being a key holder. Fiona was educated to GCSE standard and has an NVQ level 3 in hospitality and catering. She believes she has the skills required for the position and is requesting an interview.TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016Tiffanye Camden
油
Tiffanye Camden is seeking a customer service role with over 8 years of experience. She has a proven track record of strong communication skills, problem solving abilities, and ensuring positive customer experiences. Her professional experience includes roles such as Business Office Manager, Administrative Assistant, Customer Service Representative, and Sales Associate. She has a Bachelor's degree and is proficient in Microsoft programs, Quickbooks, and Adobe.Laura Lynn Pandolfo Resume (1)
Laura Lynn Pandolfo Resume (1)Laura Pandolfo
油
Laura Lynn Pandolfo has over 30 years of experience as a hairstylist and makeup artist. She has owned and managed her own boutique and has worked in various salons. She is skilled in haircutting, coloring, styling, makeup, and has experience training and managing others. Pandolfo strives to provide excellent customer service and is knowledgeable about the latest techniques and products.
SambolfloS但m短el T担rr棚s R但mir棚z
油
El documento describe c坦mo las tecnolog鱈as digitales han aportado nuevas tendencias al cine documental. Explica que la sociedad contempor叩nea depende en gran medida del software y las tecnolog鱈as digitales para crear cultura. Como ejemplo, menciona el documental "No maps for these territories".More Related Content
What's hot (20)
Customer Service Secrets of a Goob
Customer Service Secrets of a GoobWarren Bird
油
This document provides guidance on customer service best practices for organizations. It discusses the importance of customer service, experiences, and loyalty. The foundation of excellent service is an organization's mission, vision, and values. Staff must understand why high customer service is important in order to achieve the organization's goals. The document outlines how to create positive customer experiences and emotional connections through small personalized interactions. It also provides tips for maintaining high service standards, handling complaints, and assessing customer loyalty.raj server
raj serverRazz lama
油
Rajkumar Lama is seeking a position that allows him to utilize his varied experience. He has over 9 years of experience working as a cashier, waiter, and sales associate in Nepal and the UAE. His objective is to advance his career in a leading company. He possesses strong communication skills and can work well under pressure.Stay at home Call Center Representative Jobs
Stay at home Call Center Representative JobsIdeasUnlimited
油
Now call center representative jobs are available in Ideas Unlimited Careers. Here we describing basic duties of Call Center Representative Jobs. Visit our site and apply to Call Center jobs now hiring in Home Based on https://careers.ideasunlimitedonline.com/job-vacancies/ Library Customer Service Training
Library Customer Service TrainingGroves Publilc Library
油
This document provides an overview of customer service training for library staff. It discusses what customer service means, why it is important, and key aspects of customer service like making a good first impression, communication skills, and handling customer interactions effectively both in person and over the phone. The document outlines specific customer service points of contact in the library and emphasizes that customer satisfaction should be the top priority. It provides guidance on policies, etiquette, resolving complaints, and creating a welcoming environment for all library patrons.JB RESUME
JB RESUMEJonae Best
油
Jonae Best is seeking new opportunities that allow her to utilize her team leadership and client management skills. She has over 5 years of experience as a sales supervisor and associate, with a demonstrated ability to build customer relationships, resolve conflicts, and work well independently or collaboratively on a team. Her background includes supervising stores, training employees, processing payments, and ensuring high quality customer service.C.V.2015NEW
C.V.2015NEWJolene Clarke
油
Jolene Clarke has over 10 years of experience in customer service and sales roles. She currently works as a Customer Service Advisor and Activities Assistant at Avery Healthcare, where her duties include marketing, inquiries, assessments, administration, and activities coordination. She also has experience as a photographer, public house entertainer, and small business owner. Her skills include marketing, sales, customer service, administration, and team leadership.Customer Service Training
Customer Service Training Ashley Tutera
油
The document provides tips for excellent customer service from the staff of the Arizona Student Unions. It recommends smiling and greeting customers, actively listening to understand their needs, taking action to fulfill their requests, thanking customers, and maintaining a professional appearance and demeanor during interactions. The tips are meant to help ensure customers have positive experiences so they will want to return.CUSTOMER SERVICE TRAINING
CUSTOMER SERVICE TRAINING Charles Mwakio
油
This document provides guidance on customer service training. It outlines activities to practice different customer service scenarios, including dealing with first customers, difficult customers, unsatisfied customers, and repeat customers. The document also discusses important aspects of customer service like understanding customer needs, back-end processes, after sales service, and focusing on customer expectations to reduce stress. Key points emphasized include maintaining a professional appearance, active listening, understanding customer perspectives, providing solutions, and following up on service. Customer service is highlighted as important for increasing sales, brand value, and market share.Customer Services Ppresentation
Customer Services PpresentationMirza Muhammad Yousuf
油
This document provides information on customer service best practices. It discusses why customers quit (68% due to indifference of employees), what angry customers want (to feel listened to, respected, and assured of action), the responsibilities of complaints handlers (updating records and following up), and qualities of good service technicians (being on time, cleaning up, and following up). The overall message is on the importance of caring for customers and addressing their needs and complaints to retain their business.Customer service for small businesses
Customer service for small businesses Incrementa consulting
油
Some useful hints and tips for delivering and measuring customer service in start ups and small businesses Interact with customers
Interact with customersHelensvale State High School
油
Basically this is to alert sales staff to whom they are really dealing with each day, people just like themselves.Ten ways to outstanding customer services
Ten ways to outstanding customer services Sempungu Godfrey
油
The document discusses various methods for providing outstanding customer service. It emphasizes speed, personalization, exceeding expectations, and follow up. Some key points include:
- Provide fast service and speedy follow up to build loyalty and gain a competitive advantage.
- Personalize service by using customers' names and accommodating special requests to make each customer feel valued.
- Exceed expectations by delivering more than promised and doing "something extra" as a standard.Guerilla Company Attitude
Guerilla Company AttitudeMuktadir Hossain
油
This document discusses the importance of attitude for guerrilla marketing companies. It identifies several key elements of a positive guerrilla company attitude: passion, generosity, speed, neatness, good telephone demeanor, value, ease of doing business, and flexibility. Each element is described as important to developing good relationships with customers and competing effectively for business. The document emphasizes that a company's attitude is expressed through all customer interactions and communications.Angshuman Mukharjee Presentation
Angshuman Mukharjee PresentationAngshuman Mukherjee
油
Angshuman Mukherjee is applying for the Customer Relationship Executive position at Kirloskar Ltd. He has 15 years of experience in customer service roles, currently working as a Customer Service Executive at Samsung Electronics India Pvt. Ltd. He handles customer inquiries, complaints, and trains new representatives. Mukherjee believes he can demonstrate strong communication, problem-solving, and conflict resolution skills for the Customer Relationship Executive role. He is confident he can fulfill the duties of a client relationship manager and looks forward to discussing the position further.Importance of customer care
Importance of customer careprashant jain
油
The document discusses the importance of customer care. It defines customer care as feeling concern for customers and understanding their perspective. Customer care should be practiced at all levels of an organization and during all customer interactions, which are seen as "moments of truth" that can positively or negatively impact the company's reputation. Poor customer care can stem from issues like a lack of training or incentive. Good customer care requires skills like listening, communication, and assertiveness. Practicing excellent customer care leads to benefits like increased loyalty, reputation, satisfaction, and business performance. Overall, the document emphasizes that customer needs should be the top priority of any organization.Customer Service
Customer ServiceAlyrah Angela Lava
油
This document discusses customer service. It defines customer service as any contact between a customer and company. Positive customer service can lead to customer loyalty while negative interactions can harm loyalty. Customer loyalty is more important than satisfaction and develops through extraordinary effort, individualized service, and making customer care recognizable. Good customer service training, whether basic or competitive edge, helps employees effectively serve customers. The document also provides examples of common and situational appropriate customer service phrases.KORY RESUME2
KORY RESUME2Koraima Mendoza
油
This document provides a summary and resume for Koraima Mendoza. It outlines her contact information, work experience including roles at Tory Burch, Justice, Macys, and JC Moda where her duties included customer service, sales, stocking, and cash handling. It highlights her skills in inventory, cash handling, organization, time management, and communication. Her education includes a high school diploma from W.C Overfelt High School in 2012.fiona stewart
fiona stewartfiona stewart
油
Fiona Stewart is applying for a position and provides her contact information and personal profile. She highlights skills in customer service, working well in teams, communication, and flexibility. Her work experience includes roles as a barworker and event organizer where she gained experience in customer service, event management, ordering supplies, dealing with challenges, and occasionally supervising staff. She also held a previous barworker role involving additional responsibilities like customer service, housekeeping, and being a key holder. Fiona was educated to GCSE standard and has an NVQ level 3 in hospitality and catering. She believes she has the skills required for the position and is requesting an interview.TiffanyeCamdenNovember2016
TiffanyeCamdenNovember2016Tiffanye Camden
油
Tiffanye Camden is seeking a customer service role with over 8 years of experience. She has a proven track record of strong communication skills, problem solving abilities, and ensuring positive customer experiences. Her professional experience includes roles such as Business Office Manager, Administrative Assistant, Customer Service Representative, and Sales Associate. She has a Bachelor's degree and is proficient in Microsoft programs, Quickbooks, and Adobe.Laura Lynn Pandolfo Resume (1)
Laura Lynn Pandolfo Resume (1)Laura Pandolfo
油
Laura Lynn Pandolfo has over 30 years of experience as a hairstylist and makeup artist. She has owned and managed her own boutique and has worked in various salons. She is skilled in haircutting, coloring, styling, makeup, and has experience training and managing others. Pandolfo strives to provide excellent customer service and is knowledgeable about the latest techniques and products.Viewers also liked (18)
SambolfloS但m短el T担rr棚s R但mir棚z
油
El documento describe c坦mo las tecnolog鱈as digitales han aportado nuevas tendencias al cine documental. Explica que la sociedad contempor叩nea depende en gran medida del software y las tecnolog鱈as digitales para crear cultura. Como ejemplo, menciona el documental "No maps for these territories".Aaroha Condominiums
Aaroha CondominiumsBangaloreProp555
油
Discover Condominiums at Aaroha Spacious Apartments designed to evoke the Villa experience. All homes come with 2 car parks, in a two level basement.Large decks, Spacious rooms and Generous space between condos are standard. Vast open spaces, ample light & fresh air are complimentary.
Portfolio for Turnitin
Portfolio for TurnitinAlana Fabbricino
油
- Alana Fabbricino is applying for the Recreation Coordinator position with the Town of Halton Hills. She has over 3 years of experience overseeing recreation programs in a municipal setting and is set to graduate from Humber College's Recreation and Leisure Services program in April 2017.
- She currently holds several certifications including Standard First Aid and CPR C, High Five Principles of Healthy Child Development, and Quest 2. Alana has worked as a Program Leader and Summer Camp Director for the Town of Aurora where she planned programs, supervised participants, and communicated with stakeholders.
- Alana believes her experience in customer service, program planning, and financial management from both her education and work history
GotasEdna Ruth
油
Este documento cont辿m uma cole巽達o de cita巽探es espirituais e filos坦ficas de figuras como Jesus, Buda, Conf炭cio, Santo Agostinho e outros. As cita巽探es tratam de temas como amor, compaix達o, luz, verdade, sabedoria e a natureza divina dentro de cada um. A m炭sica de fundo 辿 o Concerto para Piano no21 de Mozart.
Clipping cnc 16102015 vers達o de impress達oPaulo Andr辿 Colucci Kawasaki
油
O documento resume as principais a巽探es do Conselho Nacional do Caf辿 (CNC) na 炭ltima semana, incluindo: 1) a publica巽達o da aprova巽達o do registro do pesticida Voliam Targo pela Anvisa e Ibama, que pode beneficiar os produtores; 2) reuni探es do CDPD/Caf辿 e CDPE/Caf辿 para discutir registros de pesticidas, investimentos em pesquisa e sustentabilidade do Fundo de Defesa da Economia Cafeeira; 3) alta dos pre巽os futuros do caf辿 na bolsa devido desvaloriza巽達o do Real e condi
C坦mo hacer una buena presetaci嘆nLarizza Isais
油
Este documento proporciona orientaci坦n para realizar presentaciones orales exitosas. Recomienda seleccionar materiales adecuados y conocer bien el tema y el lugar de la presentaci坦n. El autor busca ayudar al lector a mejorar sus habilidades de presentaci坦n al describir los pasos clave para prepararse, como seleccionar informaci坦n relevante y presentarla de manera clara.iT2 Technologies Flyer 
iT2 Technologies Flyer Nikki Hallgrimsdottir
油
The iT2 platform provides automated analysis of ESD and FA test data using machine learning algorithms to provide insights instantly. All analysis is run securely on iT2 servers and presented in an easy-to-use workbench. The platform connects testers, labs, and industry experts to automate tasks, reduce errors, and lower costs. It also includes a searchable database of past test jobs accessible anywhere for reporting and data management.
O desmatamentoL Fernando F Pinto
油
O documento discute como a professora Zenite ensina ci棚ncias de uma maneira diferenciada para estudantes da sexta s辿rie na escola Anibal de Freitas. Ela ensina sobre a import但ncia das 叩rvores e do meio ambiente, comparando a vida urbana e rural, e como isso afeta as pessoas e animais. Os alunos aprendem sobre a diversidade da vida e o valor das 叩rvores para todos.WTBN_Retirement_program_CWO5 POPE V2
WTBN_Retirement_program_CWO5 POPE V2Vince Pope
油
Gunner Vincent S. Pope is retiring after 30 years of honorable service in the Marine Corps. A retirement ceremony was held on November 10, 2016 at Weapons Training Battalion in Quantico, Virginia to honor his career and accomplishments. Colonel P.C. Farnum, the Commanding Officer of Weapons Training Battalion, presided over the ceremony which included the presentation of awards to Gunner Pope, remarks by both Colonel Farnum and Gunner Pope, and the playing of Marines' Hymn. Gunner Pope served in many roles over his 30 year career including as a Scout Sniper, instructor, range officer, and most recently as the Director of Marine Corps Marksmanship Programs at Weapons Training Battalion.
Manual combate a broca rcmPaulo Andr辿 Colucci Kawasaki
油
O documento discute a broca-do-caf辿, uma praga que ataca e causa danos ao cafeeiro. Apresenta seu hist坦rico no Brasil, aspectos biol坦gicos, danos, monitoramento, controle cultural, controle qu鱈mico e alternativas de controle biol坦gico e armadilhas. O objetivo 辿 fornecer informa巽探es sobre a broca e orientar produtores sobre sua preven巽達o e tratamento.
Formato estadisticojuaper10
油
Este documento es una hoja de registro de pr叩cticas para estudiantes de fisioterapia en la Universidad de San Buenaventura Seccional Cartagena. La hoja incluye espacios para registrar informaci坦n de pacientes como su nombre, edad, sexo, 叩rea de atenci坦n, diagn坦stico e intervenciones diarias realizadas. Tambi辿n incluye convenciones para indicar si es la primera sesi坦n del a単o o repetida, y el tipo de atenci坦n como campo, personalizado, evaluaciones o fisioterapia.LearnCRE.com - Real Estate 101 - TVM and Cash Flows 1
LearnCRE.com - Real Estate 101 - TVM and Cash Flows 1Graham Wahlberg
油
This document discusses time value of money concepts and cash flow analysis for real estate investments. It defines key terms like present value, discount rates, net present value, and internal rate of return. Formulas for these concepts are presented. Discount rates are explained as the interest rate used to discount future cash flows to account for risk and the opportunity cost of delayed returns. Components of a discount rate like risk free rates, growth rates, and risk premiums are identified. Sample discount rate comparisons are shown.
Governos Geisel e FigueiredoEdenilson Morais
油
Este documento descreve os governos militares no Brasil de 1974 a 1984, durante a ditadura. Resume os principais eventos dos governos de Ernesto Geisel e Jo達o Figueiredo, incluindo a lenta abertura pol鱈tica, ataques de militares de linha dura, e o crescimento do movimento pela democracia, culminando na campanha "Diretas J叩" em 1983.Qualities of a Successful Entrepreneur by Ty Rhame
Qualities of a Successful Entrepreneur by Ty RhameTyson "Ty" Rhame
油
Are you a self-starter? Do you want to be your own boss? Check out this PowerPoint "Qualities of a Successful Entrepreneur by Ty Rhame" to see if you might be a successful entrepreneur!Similar to Santus (20)
Business_Etiquette.ppt
Business_Etiquette.pptApoorva812677
油
This document discusses business etiquette and proper conduct in professional settings. It covers introductions, telephone etiquette, business dining, inter-office etiquette, and representing your company professionally. The key points are that etiquette establishes norms for social behavior and mutual respect in business, a good first impression is important, and one must consider both verbal and non-verbal communication when interacting with colleagues and clients.Front office Etiquettes
Front office Etiquettespranjal joshi
油
Etiquette refers to social conventions and practices. Good etiquette benefits individuals in their careers by differentiating them from others and enabling confidence. Front office etiquette and the receptionist's appearance and conduct are important as they represent the organization. Good etiquette involves professional appearance, courtesy, promptness, and professionalism. The receptionist should dress professionally, keep the reception area tidy, greet all visitors with a smile, offer refreshments, and maintain proper decorum by avoiding long personal calls or reading the newspaper at the desk.PolishingPerformanceatEvents
PolishingPerformanceatEventsTrevor Isherwood MA MCIM Chartered Marketer
油
Trevor Isherwood is the founder and Managing Director of Isherwood + Company, a marketing agency based in Devon, UK. He discusses the importance of in-person interactions and customer experience. He defines six "Ps" of event marketing: professionalism, personality, preparation, performance, presentation, and poise. These attributes help event managers provide a welcoming environment for guests and deliver a positive customer experience.Training Manual
Training ManualYazel Ramirez
油
This training manual provides guidance on how to properly run a front desk. It outlines important topics such as maintaining a professional attitude and appearance, answering phone calls correctly, keeping good organization skills, providing excellent customer service, and ensuring confidentiality by protecting private information. The manual emphasizes the importance of making a great first impression, being polite and respectful to all visitors, and presenting a clean, organized and welcoming environment at the front desk.What is customer service
What is customer serviceOlhen Rence Duque
油
Customer service involves meeting customer expectations through consistent, standardized service that is focused on the customer experience. It requires equal commitment from both marketing and operations to build customer loyalty through extraordinary customer care and personal interactions. Providing customer service training helps service employees deliver seamless, comfortable transactions and build trusting relationships with customers.Business etiquette By :- Shivesh Gupta
Business etiquette By :- Shivesh Guptashivesh gupta
油
Good manners are essential in both personal and professional life. Proper etiquette and behavior are expected from educated individuals, especially in today's global workplace. Business etiquette involves integrity, manners, appearance, consideration, and tact. It includes skills like self-introduction, telephone etiquette, business meals, and cultural sensitivity when interacting with foreign clients or conducting inter-business relations. Proper etiquette establishes trust and promotes effective communication.Quality Customer Service
Quality Customer Servicekktv
油
This document discusses the importance of providing excellent customer service. It emphasizes that customers should feel special and respected. Some key aspects of good customer service highlighted include listening to customers, building rapport, having a positive attitude, addressing customer needs, and making a great first impression within the first 15 seconds of interaction. The goal is to ensure customers have positive experiences and spread positive word of mouth about the organization.Omni Hotels Importance Of Customer Service
Omni Hotels Importance Of Customer Servicejnixon08
油
The document outlines techniques for effectively opening and closing reservation phone calls at Omni Hotels. It emphasizes making a good first impression, actively listening to understand customer needs, and leaving customers with a positive experience. Key aspects include greeting the customer by name, asking questions to clarify their request, thanking them for their time, and ensuring all information is confirmed before ending the call. The goal is to exceed customer expectations and distinguish the company through superior customer service.Effective Customer Care 
Effective Customer Care Md R-Islam
油
This document provides guidance on effective customer service. It emphasizes listening to customers, understanding their expectations, and going above and beyond to ensure they have a positive experience. The key points covered are:
1) Customer service is important to build loyal customers and strong relationships. It adds value by meeting and exceeding customer expectations.
2) To provide great service, employees should understand why customers chose their business and what they want from the experience. Ensuring expectations are met or surpassed at each step is critical.
3) The main skills for good customer service are listening, clear communication, and positive behavior. Listening to understand customer needs and resolving issues on the first visit helps create satisfied customers.
4)Customer service techniques for pharmacists.ppt
Customer service techniques for pharmacists.pptDr. Vir Vikram
油
This document outlines a customer service training workshop for pharmacists and pharmacy assistants. The workshop covers objectives like improving telephone and in-person customer service skills. Specific topics covered include customer service mission statements, interacting with customers, telephone etiquette, handling difficult customers, and concluding the interaction on a positive note. The goal is for participants to learn skills like making customers feel welcome, addressing problems promptly, showing empathy, and defusing angry situations.Impressions- Customer Service Skills- April 2013
Impressions- Customer Service Skills- April 2013Richard Garrity
油
This presentation focuses on customer service skills and telephone skills for security and lobby operations. It discusses the importance of first impressions and how customer service is essential in all service industries. Superior customer service skills are the foundation for successful business solutions. The presentation provides guidance on topics like greeting employees, knowing their names, conversational skills, managing confrontations, avoiding opinions, and empowering oneself to make decisions using common sense.Personal development
Personal developmentNotty Butt
油
The document discusses developing customer focus. It outlines that customers are vital to any organization's success and their expectations include having questions answered, problems solved, and ideas shared in a timely manner. The goals for meeting customer expectations are to treat them well, satisfy their needs, and make them feel valued. Customers expect high quality, fair priced, clean, and safe products and services. Building good customer relationships and maintaining customer loyalty are also discussed.Customer service training
Customer service trainingBravoParty
油
The document provides training on customer service best practices. It emphasizes that every employee represents the company's sales process and profits. Key aspects of customer service include greeting customers within 30 seconds, being personable, asking questions to understand needs, thanking customers, and following up after transactions. Nonverbal communication like eye contact and body language are important. Customers should feel appreciated and issues addressed promptly to maintain trust and satisfaction.Customer Service Training Plan
Customer Service Training PlanMara Rodas
油
The document provides a training plan for customer service. It outlines key aspects of good customer service including professionalism, showing interest in customers, respect, communication skills, empathy, and maintaining a safe environment. It emphasizes hiring the right employees who share the company's values and training them on providing memorable customer experiences by going above and beyond expectations. The document also details steps for solving customer problems through understanding the situation, being helpful, taking action, evaluating results, and implementing solutions. It highlights Virgin America as an example of a company with an excellent service culture due to Richard Branson's focus on leadership, commitment to customers, hiring for attitude, and employee empowerment.C1 Customer service
C1 Customer serviceAskMe Murni AJ
油
The document discusses the importance of customer service and delight. It emphasizes that customers are the most important part of any business and should be treated with respect. It also discusses internal and external customers, moments of truth, complaint handling tips, and the service-profit chain. The key to good customer service is exceeding customer expectations through friendliness, efficiency, and creating positive experiences that leave customers feeling appreciated.Chapter 1 customer service
Chapter 1 customer serviceNurul Nuha Harun
油
The document discusses the importance of customer service and delight. It emphasizes that customers are the most important part of any business and should be treated with respect. It also discusses internal and external customers, moments of truth, complaint handling tips, and the service-profit chain concept where good customer service leads to satisfied customers, higher sales and profits. The key to excellent customer service is exceeding customer expectations and consistently delighting them at every interaction.Business Etiquette
Business EtiquetteRoshan Narayanadasan
油
The document discusses business etiquette and proper professional conduct. It provides guidance on etiquette in various business situations like meetings, introductions, dress code, and telephone manners. Following rules of etiquette can help one succeed in their career by developing better relationships and presenting a positive image. Etiquette skills are important for both personal and professional growth.Tips to make a Good Impression
Tips to make a Good ImpressionRE/MAX Andhra Pradesh
油
In Sales, its important to give your best remarkable impression to your customer which will pull them to you and remind them on your approach, presentation, gestures, offer... etc.
That is an impact!!Receptionistand frontdesktrainingworkshop
Receptionistand frontdesktrainingworkshoplalitakt
油
The document describes a receptionist and front desk training program provided by First Impression Management Inc. The training aims to improve how receptionists and front desk staff interact with customers through modules on appearance, communication skills, handling difficult situations, reducing stress and developing action plans. The founder Mercedes Alfaro is an author and speaker who developed the training materials based on her experience in customer service and international business etiquette.Modern Secratarial Skills
Modern Secratarial Skillssharmintalib
油
The document discusses the roles and responsibilities of an administrative assistant. It outlines that an administrative assistant relieves their employer of various office tasks and acts as a liaison between the boss and company. The document also describes the key skills needed for the role, including conceptual skills like problem-solving, interpersonal skills such as communication and relationship building, and technical skills involving computer and specialized industry knowledge. Maintaining effective communication, both internal and external, is emphasized as important for an administrative assistant.Santus
- 1. WELCOME: PROJECTING A PROFFESIONAL IMAGE AT THE FRONT DESK. By Ijeoma Etozie @BelleSantus
- 2. The front desk is the first contact of a customer and an organization. Front desk personnel serve as the face of her employer. S/he is sometimes the only person whom the guests of the small business/inquiries meet. When a customer walks through the door and is greeted by your front desk personnel, or when customers/leads call your company and the front desk personnel picks the telephone, their level of professionalism represents your companys brand. To properly reflect your brand they must represent your company through their appearance, behavior, attitude, business manners and communication skills. @BelleSantus INTRODUCTION
- 3. Provides information on general inquiries. Receiving visitors. Distributing mails. Transfers calls. DUTIES OF FRONT DESK PERSONNEL
- 4. ARE THE SERVICES OF FRONT DESK PERSONNEL NEEDED IN AN ORGANIZATION?
- 5. Avoids negative communication. Represents the companys brand. Treats all customers with respect. Manages telephone communication with courtesy. Avoids behaviors that hinder their professional image. Maintains their work space to make it a reflection of their professional image. Deals politely and professionally with discourteous, demanding, or dissatisfied client. THE EXCEPTIONAL FRONT DESK PERSONNEL
- 6. Having the Right Skills. Possess excellent listening skills. Take notes on everything. Answer the phone politely with a standard greeting. Handle customers who come to your business with efficiency and politeness. Have a positive attitude. Be courteous. Neatness counts. How to Be a Good Front Desk Personnel
- 7. How the person manning the front desk is expected to handle multiple activities with ease, poise and Professionalism, when the front desk area is unavoidably busy and noisy. CHALLENGES
- 8. PRECAUTIONS Never say "I don't do XYZ.. Don't 'fake' being nice. Never get into an argument with a caller or visitor
- 9. Manners are not a relic of the past, they are more important than ever in our highly technical world. Manners are a way to show a person that you care about them; especially our customers. This action will not go unnoticed. When a client walks in to your office, greet them with a smile and stand up straight and tall. Be friendly warm and inviting. Answering any questions that the client might ask is a great way to make an impression. If you dont have the answer, get it. Go above and beyond for the client. The goal is simple. Make the client feel welcomed, comfortable and part of the family. @BelleSantus CONCLUSION