SAP ITSM Tool Simple Demo
- 1. Quick and simple Introduction to SAP ITSM Tool
- 2. I dont have authorization to create Sales Order in SAP? I should have.. Lets create Ticket to ServiceNow!
- 3. It is VERY Easy, just press SAP Icon Tool fills the ServiceNow ticket details AUTOMATICALLY for you..Just fill description and send!
- 4. Now the MAGIC has happened.. Ticket is created to ServiceNow with LOT of details - SU53 Log - Screen Capture - Transaction Details - User Details - System Details
- 5. Content in ServiceNow Print Screen from SAP transaction
- 6. Content in ServiceNow SAP Authorization log (SU53)
- 7. Content in ServiceNow Program, screen and user details
- 8. And all the information with attachments is mappend into ticket AUTOMATICALLY Think now about the Reporting possibilities Duplicate check possibilities