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SAP SCM Conference 2014

Sajit Kalidas
Sajit Kalidas

The document discusses the role of the Business Relationship Manager (BRM) at CHEP and how it facilitates solutions and helps transition IT from a service provider to a strategic partner for the business. It describes how the BRM owns the relationship between IT and business units, understands business strategies, and ensures projects deliver value. It provides examples of how the BRM helped implement an SAP Plant Maintenance system globally and resolve challenges with procurement and customer onboarding.

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@masteringsap | #scm14 @theeventfulgroup | #scm14 Sajit Kalidas CHEP Can BRMs Save the Day?
@masteringsap | #scm14 @theeventfulgroup | #scm14 Do you trust your IT department to really deliver value? How can IT make the transition from being a service provider to the business to being a strategic partner? Learn about the role of the BRM at CHEP and how it is able to facilitate solutions. Main Message Mastering Supply Chain & Procurement with SAP | 2
@masteringsap | #scm14 @theeventfulgroup | #scm14 The Challenge Building the relationship between IT and the Business Transitioning IT from provider to strategic partner How to bridge the divide between regional and departmental business silos Learn lessons from our approach in implementing SAP Plant Maintenance Questions Key Points to Take Home What Ill Cover Mastering Supply Chain & Procurement with SAP | 3
@masteringsap | #scm14 @theeventfulgroup | #scm14 About Me 22 years in IT Bilingual speak Business and Nerd Not a SAP guru Introduction & Overview Mastering Supply Chain & Procurement with SAP | 4
@masteringsap | #scm14 @theeventfulgroup | #scm14 Mastering Supply Chain & Procurement with SAP | 5 59 Countries Pallets 238 million pallets 1000+ locations / service centres 9,450 staff $US3.7b in sales per year Containers 14 million containers 174 locations / service centres 795 staff $US0.3b in sales per year RPCs 170 million Reusable Plastic Containers (RPCs) 167 locations / service centres 1,026 staff $US0.8b in sales per year
@masteringsap | #scm14 @theeventfulgroup | #scm14 SAP Instance Facts: SAP DB 14TB / BW DB 6TB Growth at 2.7TB per year SAP / 1.3TB per year BW 18000 invoices per month 2013 110,051,758 txns processed. First 6 months of 2014 73,387,206 O&L, P&I, FI/CO, MM, PM, S&F (custom module) Every project request has major implications. CHEP SAP Mastering Supply Chain & Procurement with SAP | 6
@masteringsap | #scm14 @theeventfulgroup | #scm14 The Challenge Mastering Supply Chain & Procurement with SAP | 7
@masteringsap | #scm14 @theeventfulgroup | #scm14 The Challenge Mastering Supply Chain & Procurement with SAP | 8 The Business HR Finance IT SupplyChain Operations CRM Sales Purchasing Marketing
@masteringsap | #scm14 @theeventfulgroup | #scm14 The Challenge Mastering Supply Chain & Procurement with SAP | 9 The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing
@masteringsap | #scm14 @theeventfulgroup | #scm14 The BRM Mastering Supply Chain & Procurement with SAP | 10 The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing I T
@masteringsap | #scm14 @theeventfulgroup | #scm14 Proactive engagement Understand Business Strategy Focus on solutions rather than technology Catch Wasted $$ Deliver value Pipeline management / Intake governance The Transition to Strategic Partnership Mastering Supply Chain & Procurement with SAP | 11
@masteringsap | #scm14 @theeventfulgroup | #scm14 BRM Role in PLC Mastering Supply Chain & Procurement with SAP | 12 BRM Business Analyst System Analyst Developer QA OPP.y IDEA SCOPING & CONCEPT EXECUTIONPLANNING & DESIGN Program Manager IT Strategy Enterprise Architecture Project Manager BA Solution Architect POST BRM
@masteringsap | #scm14 @theeventfulgroup | #scm14 Primary liaison between IT and business partners Responsible owner for On-boarding of Ideas until start of project planning & design phase Normally specialised by mega-process and by region Thought leader for industry best practice Provides insights to the business relating to the alignment of Brambles strategy and the IT strategy Supports and has input into IT strategy as it supports the overall business strategy In collaboration with peers, exploits opportunities to maximise the scope of project delivery across global business Ensures that projects align with the technology that best provides maximum return on investment Supports sponsors in benefit realisation from delivered projects BRM Role Definition at CHEP Mastering Supply Chain & Procurement with SAP | 13
@masteringsap | #scm14 @theeventfulgroup | #scm14 World-class IT organizations now deliver services at 22 percent lower cost than typical companies, and operate with 9 percent fewer staff, in part by reducing technology complexity and realigning talent. Overall, world-class organizations universally reflect two key IT strategy themes, the research found. They operate with lower technological complexity and are better able to realign technology talent to support business strategy. Benchmark Research from The Hackett Group, Inc. ITIL v3 recognised role. Industry Acknowledgement Mastering Supply Chain & Procurement with SAP | 14
@masteringsap | #scm14 @theeventfulgroup | #scm14 SAP Plant Maintenance at CHEP Mastering Supply Chain & Procurement with SAP | 15
@masteringsap | #scm14 @theeventfulgroup | #scm14 Challenge: Global and functional silos Stalled implementation in AUS with vocal stakeholders ZA business requirement Global relevance with reluctant stakeholders IT project with business support?? BRM SAP PM Implementation Mastering Supply Chain & Procurement with SAP | 16
@masteringsap | #scm14 @theeventfulgroup | #scm14 IT BRM took ownership of the project Tied implementation to business strategic theme cost optimisation built business case Engaged with stakeholders from major regions (US, EU, ANZ) to sense appetite Formation of global operations council sanctioned by VP SCM chaired by BRM Blueprint design document signed off by global stakeholders BRM Building Bridges Mastering Supply Chain & Procurement with SAP | 17
@masteringsap | #scm14 @theeventfulgroup | #scm14 Other examples of BRM adding value in CHEP Procurement BPM Customer onboarding BRM to the Rescue Mastering Supply Chain & Procurement with SAP | 18
@masteringsap | #scm14 @theeventfulgroup | #scm14 IT needs to reinvent itself The BRM role is the first step in the right direction Understand the business strategy Partner with business leadership Manage the pipeline into IT Deliver real value Leverage the cross silo reach of IT. Key Points to Take Home Mastering Supply Chain & Procurement with SAP | 19
@masteringsap | #scm14 @theeventfulgroup | #scm14 Mastering Supply Chain & Procurement with SAP | 20
@masteringsap | #scm14 @theeventfulgroup | #scm14 sajit.kalidas@chep.com +27 31 267 9300 +27 73 636 4212 www.linkedin.com/in/sajitkalidas Mastering Supply Chain & Procurement with SAP | 21

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SAP SCM Conference 2014

  • 1. @masteringsap | #scm14 @theeventfulgroup | #scm14 Sajit Kalidas CHEP Can BRMs Save the Day?
  • 2. @masteringsap | #scm14 @theeventfulgroup | #scm14 Do you trust your IT department to really deliver value? How can IT make the transition from being a service provider to the business to being a strategic partner? Learn about the role of the BRM at CHEP and how it is able to facilitate solutions. Main Message Mastering Supply Chain & Procurement with SAP | 2
  • 3. @masteringsap | #scm14 @theeventfulgroup | #scm14 The Challenge Building the relationship between IT and the Business Transitioning IT from provider to strategic partner How to bridge the divide between regional and departmental business silos Learn lessons from our approach in implementing SAP Plant Maintenance Questions Key Points to Take Home What Ill Cover Mastering Supply Chain & Procurement with SAP | 3
  • 4. @masteringsap | #scm14 @theeventfulgroup | #scm14 About Me 22 years in IT Bilingual speak Business and Nerd Not a SAP guru Introduction & Overview Mastering Supply Chain & Procurement with SAP | 4
  • 5. @masteringsap | #scm14 @theeventfulgroup | #scm14 Mastering Supply Chain & Procurement with SAP | 5 59 Countries Pallets 238 million pallets 1000+ locations / service centres 9,450 staff $US3.7b in sales per year Containers 14 million containers 174 locations / service centres 795 staff $US0.3b in sales per year RPCs 170 million Reusable Plastic Containers (RPCs) 167 locations / service centres 1,026 staff $US0.8b in sales per year
  • 6. @masteringsap | #scm14 @theeventfulgroup | #scm14 SAP Instance Facts: SAP DB 14TB / BW DB 6TB Growth at 2.7TB per year SAP / 1.3TB per year BW 18000 invoices per month 2013 110,051,758 txns processed. First 6 months of 2014 73,387,206 O&L, P&I, FI/CO, MM, PM, S&F (custom module) Every project request has major implications. CHEP SAP Mastering Supply Chain & Procurement with SAP | 6
  • 7. @masteringsap | #scm14 @theeventfulgroup | #scm14 The Challenge Mastering Supply Chain & Procurement with SAP | 7
  • 8. @masteringsap | #scm14 @theeventfulgroup | #scm14 The Challenge Mastering Supply Chain & Procurement with SAP | 8 The Business HR Finance IT SupplyChain Operations CRM Sales Purchasing Marketing
  • 9. @masteringsap | #scm14 @theeventfulgroup | #scm14 The Challenge Mastering Supply Chain & Procurement with SAP | 9 The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing
  • 10. @masteringsap | #scm14 @theeventfulgroup | #scm14 The BRM Mastering Supply Chain & Procurement with SAP | 10 The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing The Business HR Finance SupplyChain Operations CRM Sales Purchasing Marketing I T
  • 11. @masteringsap | #scm14 @theeventfulgroup | #scm14 Proactive engagement Understand Business Strategy Focus on solutions rather than technology Catch Wasted $$ Deliver value Pipeline management / Intake governance The Transition to Strategic Partnership Mastering Supply Chain & Procurement with SAP | 11
  • 12. @masteringsap | #scm14 @theeventfulgroup | #scm14 BRM Role in PLC Mastering Supply Chain & Procurement with SAP | 12 BRM Business Analyst System Analyst Developer QA OPP.y IDEA SCOPING & CONCEPT EXECUTIONPLANNING & DESIGN Program Manager IT Strategy Enterprise Architecture Project Manager BA Solution Architect POST BRM
  • 13. @masteringsap | #scm14 @theeventfulgroup | #scm14 Primary liaison between IT and business partners Responsible owner for On-boarding of Ideas until start of project planning & design phase Normally specialised by mega-process and by region Thought leader for industry best practice Provides insights to the business relating to the alignment of Brambles strategy and the IT strategy Supports and has input into IT strategy as it supports the overall business strategy In collaboration with peers, exploits opportunities to maximise the scope of project delivery across global business Ensures that projects align with the technology that best provides maximum return on investment Supports sponsors in benefit realisation from delivered projects BRM Role Definition at CHEP Mastering Supply Chain & Procurement with SAP | 13
  • 14. @masteringsap | #scm14 @theeventfulgroup | #scm14 World-class IT organizations now deliver services at 22 percent lower cost than typical companies, and operate with 9 percent fewer staff, in part by reducing technology complexity and realigning talent. Overall, world-class organizations universally reflect two key IT strategy themes, the research found. They operate with lower technological complexity and are better able to realign technology talent to support business strategy. Benchmark Research from The Hackett Group, Inc. ITIL v3 recognised role. Industry Acknowledgement Mastering Supply Chain & Procurement with SAP | 14
  • 15. @masteringsap | #scm14 @theeventfulgroup | #scm14 SAP Plant Maintenance at CHEP Mastering Supply Chain & Procurement with SAP | 15
  • 16. @masteringsap | #scm14 @theeventfulgroup | #scm14 Challenge: Global and functional silos Stalled implementation in AUS with vocal stakeholders ZA business requirement Global relevance with reluctant stakeholders IT project with business support?? BRM SAP PM Implementation Mastering Supply Chain & Procurement with SAP | 16
  • 17. @masteringsap | #scm14 @theeventfulgroup | #scm14 IT BRM took ownership of the project Tied implementation to business strategic theme cost optimisation built business case Engaged with stakeholders from major regions (US, EU, ANZ) to sense appetite Formation of global operations council sanctioned by VP SCM chaired by BRM Blueprint design document signed off by global stakeholders BRM Building Bridges Mastering Supply Chain & Procurement with SAP | 17
  • 18. @masteringsap | #scm14 @theeventfulgroup | #scm14 Other examples of BRM adding value in CHEP Procurement BPM Customer onboarding BRM to the Rescue Mastering Supply Chain & Procurement with SAP | 18
  • 19. @masteringsap | #scm14 @theeventfulgroup | #scm14 IT needs to reinvent itself The BRM role is the first step in the right direction Understand the business strategy Partner with business leadership Manage the pipeline into IT Deliver real value Leverage the cross silo reach of IT. Key Points to Take Home Mastering Supply Chain & Procurement with SAP | 19
  • 20. @masteringsap | #scm14 @theeventfulgroup | #scm14 Mastering Supply Chain & Procurement with SAP | 20
  • 21. @masteringsap | #scm14 @theeventfulgroup | #scm14 sajit.kalidas@chep.com +27 31 267 9300 +27 73 636 4212 www.linkedin.com/in/sajitkalidas Mastering Supply Chain & Procurement with SAP | 21
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