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Sapana Panchal - Resource Management

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Sapana Patil
Sapana Patil

Sapana Panchal has over 15 years of experience in talent acquisition and resource management. She is currently a Specialist (Team Lead) at Accenture Services Pvt Ltd, where she leads talent fulfillment and resource management functions. Previously, she held senior consulting and HR roles at Capgemini India Pvt Ltd and KPIT. She has extensive experience in all aspects of the talent lifecycle including demand forecasting, recruitment, resource deployment, and development. She holds a Bachelor's degree in Mechanical Engineering from Mumbai University.

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SAPANA PANCHAL Address: 303, Shri Mukti Dham CHS, Station Road, Kalwa (W), Thane, Maharashtra; Mob: +91 9821505506; Email: sapanapanchal@yahoo.com; DOB: August 24, 1981 PROFESSIONAL EXPERIENCE Accenture Services Pvt Ltd, Mumbai (Mar 2015 – Till Date) Designation: Specialist (Team Lead) TALENT FULFILLMENT SPECIALIST AND RESOURCE MANAGEMENT  Lead the TFS function across Financial Servicesgroup for North America – InsuranceDomain andOne POCforescalation across 40+ Projects.  Developing andimplementing bestpracticesinResourceManagement.  ExtensiveExperience in Resource ManagementLifecycle from Demand-Bench– Roll off – RotationEligible– Recruitment/ Contracting.  Responsibleforhandlingthe supply -demand managementinthestaffingprocess onthe organizational level.  Mentoring& tracking performanceof team members and publishing daily status report of team performance  Workingclosely on Inclusion andDiversity program withahitratio of 80%.  DrivingASE/ AGP (Fresher) closures witheffectivedeploymentto project.  Preparing staffingdashboard and drivingOU/ CSG level calls withLeadershiparounddeployment.  Conducted UAT across TABIT (DataVisualizationtool) fordemandsupply fulfilmentthroughinternal / external channels.  Drivingbi -weekly benchconnect forincreasingfulfilmentpercentage. DEMAND MANAGEMENT:  Forecasting demand andpartneringwith projects to fulfill theirstaffingneeds by sharingSourcing Strategy.  Managing Overdue percentage acrossInsuranceto 2% withincreaseinclosures (approx. 300 per month) and100% complianceonOntime fulfilment with min. Lead time.  Involvedinweekly demand validation activity withProjectandpartnering with various teams on demand -supply gap.  Prepare various reports – DemandOverview, Critical demandreport, RHLY report, Doability,Demandmovement, etcon daily / weekly basis.  Analyzingshort fuse, adhocdemandsanddrafting fulfillmentplan / staffing summary aroundthesame.  Preparing Demand Supplymapping (DDSS) fordemandfulfillment throughinternal channel.  Drive Recruitmentcall across FS-NAfor swiftdemandmovementand workingclosely on pyramidrefresh. SUPPLY MANAGEMENT:  Analyzingthe overall bench of500 witheffective deployment acrossvariousdemands andaccountableforbench absorption.  Preparing weekly Staffingdashboards and analytics forLeadership and Internal Team.  AnalyzingDemandand Supply for optimum utilization of benchresources includingageingbenchandworkingcloselywith projects onUpskilling and Lateral Cross Training options.  Responsibleforswap, loanandtransfer of the selected internal resources inthe system andinvolvedinTaggingand Detagging of resources across various projects.  Workingclosely withtheBenchresources in identifyingshortfalls intheirskills anddirectingthem for upskilling.  Ensuring autolocks areclosedacross clientinterviewNo demand.  Setting up of newroles, responsibility & guidelines fortheTFSteam. Designedand conductedsessions across theentireSupply Management Processinclusiveof tool knowledge withteam and stakeholders.  Groomingand mentoringnew joiners and makingthem familiarwiththeentire TFSfunction.  Organizingweekly calls withstakeholders forimprovingsupply management.  Coordinationinmanaging and tracking the future releasewith delivery plans onrecruitment.  Maintainingcomprehensivedatabase of projects and sharing effective Staffing Plans thriceaweek.  Coordinationwithrecruitment team on various positions forstaffingfrom external sourcein caseno internal fitment identified/present and helpingthem inidentifyingthe panels to take interviews  Managing 70% closures throughinternal channel usingSmart Supply CROSS TRAINING:  Organizingcross trainingand up skillingtraining sessionsforbenchresources oras per project need.  Ideate, Implement & monitortraining program, finalizethetraining curriculum, trainer& monitortraining budget  Strengthen the posttraining impacton all the participants through followupwithinternal stakeholders
Capgemini India Pvt Ltd, Mumbai (Mar 2010 – Feb 2015) Designation: Senior Consultant (Team Lead) TALENT ACQUISITION (CENTRAL RESOURCE MANAGEMENT GROUP)  Lead the CRMG group as a supply SPOC onPan India basis and One POCfor 8major Business units.  Developingandimplementingbestpractices inResourceManagement & Recruitment Stream.  ExtensiveExperience inResourceManagement Lifecyclefrom Demand-Bench– Roll off - Recruitment.  Responsiblefordemandforecastingand sharing internal staffingsolutions to various BusinessUnits (BU)  Analyzingthe overall bench of 1200+ witheffectivedeploymentof ageing resources across various demands andpreparing HR dashboards for LeadershipTeam.  Groomingteam members and designedthe Bench Management Process document.  Coordinationwithrecruitment team on various positions forstaffingincaseno internal fitment  Effectively organizingonlineassessment, upskillingandcross training forbenchresources as per their competency andensure 100% deployment.  Craft and effectively implementvarious employeeengagement initiatives (Rewards andRecognition, Retentionprogram for Star Performers).  Provideactionplans for effectivebenchmanagement, enhance resource utilizationandbetter pyramidmanagement  InvolvedinOYSTER(Off-Campus B.Sc., BCAhiring) andCampus Engagement (B- School, Premiere& NonPremiere) Program  Effectively participatedin PROFILE/COMPETENCYMANAGEMENT Program thatcaptures competency/skill detailsof theentire organizationand interact withthe business heads to identify and classify skills. RECRUITMENT  Accountableforend to end recruitment cycle…..Lateral Hires, Sub-conandFresher.  Understanding the requirement from the technology prospective and guiding the sourcer for its fulfillment.  Taking care of the proper fitment of the new recruit as per the grade, designation and remuneration structure and making the candidates join after rolling off offers and ensure the smooth flow of the full life cycle of Recruitment.  Conducting Monthly and quarterly meetings with in the team and the delivery wrt the work progress. Systime Computer Systems Limited (Currently known as KPIT) (Dec 2007 – Mar 2010) Designation: HR Executive TALENT ACQUISITION & MANAGEMENT  End-to-End Recruitment, Manpower Planning, Advertisement, Sourcing, Referencing, Head Hunting, Screening, Shortlisting, Interviewing, Selecting, Offer Negotiation, Reference Check, Closing & Joining.  Responsible for the documentation of General and Technical Test papers.  Develop and maintain the relationship with Colleges, Training Institutes, Vendors/Recruitment Consultants.  Understand the requirements from the technology perspective and resourcing the right talent using the search strings.  Working closely with the delivery teams and ensure the smooth flow of the full life cycle of Recruitment.  End User of PeopleSoft HRMS-Recruitment Module.  Arranging training programs, seminars andpresentations as per requirement followedby training evaluation& feedback.  Conducting weekly meetings with in the team and with the stakeholders and preparing reports.  Responsible for conducting the audit sessions for the recruitment team and accountable for over achievement of targets  Taking care of Resource Management. SPRAXIS (No. 1 DSA of STANDARD CHARATED BANK) for 0.3yrs (vacation job) Designation: Administration Coordinator KEY RESPONSIBILITIES  Responsibleforthe co ordinationof Two mainDSA’s and maintainingall financial documentationandtaking care of Four major departments of the branch.  Bifurcatingand maintainthe customers dataand allocatingitto the different departments.  ResponsibleforEnd - To – End Recruitmentcycleandcompletingjoiningformalities.  Maintaining databases, Salary records, Attendance records, Leave records, Reimbursements and Performance records of the employees and giving instructions for payroll processing and documenting Incentive Schemes and Buddy Referral Policies and maintaining records.  Responsible for Performance Appraisal using Performance Appraisal System and handling employee grievances relating to appraisal or any other discrepancies.  Conducting meetings with Bank Head and Telemarketing Executive and arranging training programs, workshops, seminars and presentations as per requirement.  Verifying the documents of the clients as per the checklist and forwarding it to the bank for further processing and maintaining records.  Conducting Employee counseling and employee feedback on a regular basis.
 Responsible for Resignations/Terminations, Clearance and settlements for all the employees.  Taking care of retention of the employees and reduce attrition rate.  Conducting Exit Interviews for employees leaving the company.  Submitting the collectivedatafrom boththe branches to the Bank Manager onweekly and monthly basis.  Preparing various reports, New joiners, resignation, Reimbursement, Performance, Incentive Claim and conducted Audit session for the Department.  Taking care of travel and hotel bookings and accountable for achievement of targets. EDUCATION DEGREE UNIVERSITY/ BOARD INSTITUTE SPECIALIZATION B.E. Mumbai University MCT’s Rajiv Gandhi IOT, Andheri, Versova. Mechanical Engineering H.S.C. Maharashtra State Board Dynanasadhana College, Thane. Science S.S.C. Maharashtra State Board S.V.P.M. Eng. Med. High School, Kalwa. General ADDITIONAL QUALIFICATION COURSES SOFT SKILLS Computer Proficiency All basics of computer, MS Office, Advance Excel. Practical Oriented Work shop in HR HOUSE Recruitment Process, Travel Management and Admin, Joining formalities and settlement process, Statutory areas and payroll & General HR PROJECTS UNDERTAKEN ORGANIZATION PROJECTS DURATION B.A.R.C. (B.E. Project) Designing project titled “Designing a mechanism for a Radial oscillating collimator” Mar 2005 – Mar 2006 Capgemini India Pvt Ltd (Six Sigma – Yellow Belt Certified) Analysis and Implementation to reduce Inaccurate Bench Management Jan 2013 – Mar 2013 Capgemini India Pvt Ltd (HR Certification) Promote First and Hire Second Mar 2014 – Oct 2014 PERSONALITY TRAITS  Strategic Thinker: Proven ability of developing insightful strategies, capitalizing on capabilities and converting potential into opportunities.  Change Agent: Utilizing result-driven approach and growth-centered mind-set to drive positive change inthe organizational culture; believe in leading by example.  Persuasive Communicator: Effective articulation ability; can achieve clarity and persuasively secures buy-in and commitment. AWARDS AND RECOGNITIONS I declare that the above particulars filled in by me are correct and true to the best of my knowledge and belief Co-Curricular & Extra- Curricular  Represented many seminars and conferences during the training period of the National Social Service (NSS) association Mumbai at Wada Thane district  Awarded the Certificate and Cash Prize for winning First prize during Inter- Engineering College Rangoli Competition. The award was given by the Mr. Nakul Patil the Cultural Minister of Maharashtra in 2003.  Awarded as the “Best Actress” with the Certificate and Cash Prize for winning First prize in the Lions Club Inter-College Drama competition. The award Was given by the Mayor of Thane in 1998  Appointed and Awarded as the “Vice-President” of the National Social Service (NSS) association Mumbai during the period 1998-2000.
Date: _______________ Place: __________  Awarded Certificates and Prizes in classical dance Bharatnatyam conducted by Nalanda Bharatnatyam Nitya Niketan during the period 1991-2000.  Awarded as the “Best Recruiter of the Year 2008 - 2009” with SYSTIME Computer Systems Ltd with the Certificate And a Gold Medal.  Awarded as the “Make A Difference Award for SYS Fun” during the period 2008 - 2009 for excellent contribution in Event Management throughout the year with the Certificate and Cash Prize.  Excellence Award for the achievement in recruitment for the Year 2009 – 2010 with SYSTIME Computer Systems Ltd with a Certificate and Cash Prize.  Ranked No. 1 Recruiter in Capgemini Consulting India Ltd consistently last 6 months  Recognized as A+Rater, Conferred the Best rating which is reserved for Top Employees in Capgemini.  Awarded as Project Star for Q1 & Q3, 2011 and 2012 for the outstanding work done for the CRMG & Recruitment.  Awarded as Best Performer for H1 for the outstanding work done for CRMG.  Best ALP project for the year 2014.  Recognized and awarded Performance points in 2015 and 2016 for the valuable contribution across RMG function

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Sapana Panchal - Resource Management

  • 1. SAPANA PANCHAL Address: 303, Shri Mukti Dham CHS, Station Road, Kalwa (W), Thane, Maharashtra; Mob: +91 9821505506; Email: sapanapanchal@yahoo.com; DOB: August 24, 1981 PROFESSIONAL EXPERIENCE Accenture Services Pvt Ltd, Mumbai (Mar 2015 – Till Date) Designation: Specialist (Team Lead) TALENT FULFILLMENT SPECIALIST AND RESOURCE MANAGEMENT  Lead the TFS function across Financial Servicesgroup for North America – InsuranceDomain andOne POCforescalation across 40+ Projects.  Developing andimplementing bestpracticesinResourceManagement.  ExtensiveExperience in Resource ManagementLifecycle from Demand-Bench– Roll off – RotationEligible– Recruitment/ Contracting.  Responsibleforhandlingthe supply -demand managementinthestaffingprocess onthe organizational level.  Mentoring& tracking performanceof team members and publishing daily status report of team performance  Workingclosely on Inclusion andDiversity program withahitratio of 80%.  DrivingASE/ AGP (Fresher) closures witheffectivedeploymentto project.  Preparing staffingdashboard and drivingOU/ CSG level calls withLeadershiparounddeployment.  Conducted UAT across TABIT (DataVisualizationtool) fordemandsupply fulfilmentthroughinternal / external channels.  Drivingbi -weekly benchconnect forincreasingfulfilmentpercentage. DEMAND MANAGEMENT:  Forecasting demand andpartneringwith projects to fulfill theirstaffingneeds by sharingSourcing Strategy.  Managing Overdue percentage acrossInsuranceto 2% withincreaseinclosures (approx. 300 per month) and100% complianceonOntime fulfilment with min. Lead time.  Involvedinweekly demand validation activity withProjectandpartnering with various teams on demand -supply gap.  Prepare various reports – DemandOverview, Critical demandreport, RHLY report, Doability,Demandmovement, etcon daily / weekly basis.  Analyzingshort fuse, adhocdemandsanddrafting fulfillmentplan / staffing summary aroundthesame.  Preparing Demand Supplymapping (DDSS) fordemandfulfillment throughinternal channel.  Drive Recruitmentcall across FS-NAfor swiftdemandmovementand workingclosely on pyramidrefresh. SUPPLY MANAGEMENT:  Analyzingthe overall bench of500 witheffective deployment acrossvariousdemands andaccountableforbench absorption.  Preparing weekly Staffingdashboards and analytics forLeadership and Internal Team.  AnalyzingDemandand Supply for optimum utilization of benchresources includingageingbenchandworkingcloselywith projects onUpskilling and Lateral Cross Training options.  Responsibleforswap, loanandtransfer of the selected internal resources inthe system andinvolvedinTaggingand Detagging of resources across various projects.  Workingclosely withtheBenchresources in identifyingshortfalls intheirskills anddirectingthem for upskilling.  Ensuring autolocks areclosedacross clientinterviewNo demand.  Setting up of newroles, responsibility & guidelines fortheTFSteam. Designedand conductedsessions across theentireSupply Management Processinclusiveof tool knowledge withteam and stakeholders.  Groomingand mentoringnew joiners and makingthem familiarwiththeentire TFSfunction.  Organizingweekly calls withstakeholders forimprovingsupply management.  Coordinationinmanaging and tracking the future releasewith delivery plans onrecruitment.  Maintainingcomprehensivedatabase of projects and sharing effective Staffing Plans thriceaweek.  Coordinationwithrecruitment team on various positions forstaffingfrom external sourcein caseno internal fitment identified/present and helpingthem inidentifyingthe panels to take interviews  Managing 70% closures throughinternal channel usingSmart Supply CROSS TRAINING:  Organizingcross trainingand up skillingtraining sessionsforbenchresources oras per project need.  Ideate, Implement & monitortraining program, finalizethetraining curriculum, trainer& monitortraining budget  Strengthen the posttraining impacton all the participants through followupwithinternal stakeholders
  • 2. Capgemini India Pvt Ltd, Mumbai (Mar 2010 – Feb 2015) Designation: Senior Consultant (Team Lead) TALENT ACQUISITION (CENTRAL RESOURCE MANAGEMENT GROUP)  Lead the CRMG group as a supply SPOC onPan India basis and One POCfor 8major Business units.  Developingandimplementingbestpractices inResourceManagement & Recruitment Stream.  ExtensiveExperience inResourceManagement Lifecyclefrom Demand-Bench– Roll off - Recruitment.  Responsiblefordemandforecastingand sharing internal staffingsolutions to various BusinessUnits (BU)  Analyzingthe overall bench of 1200+ witheffectivedeploymentof ageing resources across various demands andpreparing HR dashboards for LeadershipTeam.  Groomingteam members and designedthe Bench Management Process document.  Coordinationwithrecruitment team on various positions forstaffingincaseno internal fitment  Effectively organizingonlineassessment, upskillingandcross training forbenchresources as per their competency andensure 100% deployment.  Craft and effectively implementvarious employeeengagement initiatives (Rewards andRecognition, Retentionprogram for Star Performers).  Provideactionplans for effectivebenchmanagement, enhance resource utilizationandbetter pyramidmanagement  InvolvedinOYSTER(Off-Campus B.Sc., BCAhiring) andCampus Engagement (B- School, Premiere& NonPremiere) Program  Effectively participatedin PROFILE/COMPETENCYMANAGEMENT Program thatcaptures competency/skill detailsof theentire organizationand interact withthe business heads to identify and classify skills. RECRUITMENT  Accountableforend to end recruitment cycle…..Lateral Hires, Sub-conandFresher.  Understanding the requirement from the technology prospective and guiding the sourcer for its fulfillment.  Taking care of the proper fitment of the new recruit as per the grade, designation and remuneration structure and making the candidates join after rolling off offers and ensure the smooth flow of the full life cycle of Recruitment.  Conducting Monthly and quarterly meetings with in the team and the delivery wrt the work progress. Systime Computer Systems Limited (Currently known as KPIT) (Dec 2007 – Mar 2010) Designation: HR Executive TALENT ACQUISITION & MANAGEMENT  End-to-End Recruitment, Manpower Planning, Advertisement, Sourcing, Referencing, Head Hunting, Screening, Shortlisting, Interviewing, Selecting, Offer Negotiation, Reference Check, Closing & Joining.  Responsible for the documentation of General and Technical Test papers.  Develop and maintain the relationship with Colleges, Training Institutes, Vendors/Recruitment Consultants.  Understand the requirements from the technology perspective and resourcing the right talent using the search strings.  Working closely with the delivery teams and ensure the smooth flow of the full life cycle of Recruitment.  End User of PeopleSoft HRMS-Recruitment Module.  Arranging training programs, seminars andpresentations as per requirement followedby training evaluation& feedback.  Conducting weekly meetings with in the team and with the stakeholders and preparing reports.  Responsible for conducting the audit sessions for the recruitment team and accountable for over achievement of targets  Taking care of Resource Management. SPRAXIS (No. 1 DSA of STANDARD CHARATED BANK) for 0.3yrs (vacation job) Designation: Administration Coordinator KEY RESPONSIBILITIES  Responsibleforthe co ordinationof Two mainDSA’s and maintainingall financial documentationandtaking care of Four major departments of the branch.  Bifurcatingand maintainthe customers dataand allocatingitto the different departments.  ResponsibleforEnd - To – End Recruitmentcycleandcompletingjoiningformalities.  Maintaining databases, Salary records, Attendance records, Leave records, Reimbursements and Performance records of the employees and giving instructions for payroll processing and documenting Incentive Schemes and Buddy Referral Policies and maintaining records.  Responsible for Performance Appraisal using Performance Appraisal System and handling employee grievances relating to appraisal or any other discrepancies.  Conducting meetings with Bank Head and Telemarketing Executive and arranging training programs, workshops, seminars and presentations as per requirement.  Verifying the documents of the clients as per the checklist and forwarding it to the bank for further processing and maintaining records.  Conducting Employee counseling and employee feedback on a regular basis.
  • 3.  Responsible for Resignations/Terminations, Clearance and settlements for all the employees.  Taking care of retention of the employees and reduce attrition rate.  Conducting Exit Interviews for employees leaving the company.  Submitting the collectivedatafrom boththe branches to the Bank Manager onweekly and monthly basis.  Preparing various reports, New joiners, resignation, Reimbursement, Performance, Incentive Claim and conducted Audit session for the Department.  Taking care of travel and hotel bookings and accountable for achievement of targets. EDUCATION DEGREE UNIVERSITY/ BOARD INSTITUTE SPECIALIZATION B.E. Mumbai University MCT’s Rajiv Gandhi IOT, Andheri, Versova. Mechanical Engineering H.S.C. Maharashtra State Board Dynanasadhana College, Thane. Science S.S.C. Maharashtra State Board S.V.P.M. Eng. Med. High School, Kalwa. General ADDITIONAL QUALIFICATION COURSES SOFT SKILLS Computer Proficiency All basics of computer, MS Office, Advance Excel. Practical Oriented Work shop in HR HOUSE Recruitment Process, Travel Management and Admin, Joining formalities and settlement process, Statutory areas and payroll & General HR PROJECTS UNDERTAKEN ORGANIZATION PROJECTS DURATION B.A.R.C. (B.E. Project) Designing project titled “Designing a mechanism for a Radial oscillating collimator” Mar 2005 – Mar 2006 Capgemini India Pvt Ltd (Six Sigma – Yellow Belt Certified) Analysis and Implementation to reduce Inaccurate Bench Management Jan 2013 – Mar 2013 Capgemini India Pvt Ltd (HR Certification) Promote First and Hire Second Mar 2014 – Oct 2014 PERSONALITY TRAITS  Strategic Thinker: Proven ability of developing insightful strategies, capitalizing on capabilities and converting potential into opportunities.  Change Agent: Utilizing result-driven approach and growth-centered mind-set to drive positive change inthe organizational culture; believe in leading by example.  Persuasive Communicator: Effective articulation ability; can achieve clarity and persuasively secures buy-in and commitment. AWARDS AND RECOGNITIONS I declare that the above particulars filled in by me are correct and true to the best of my knowledge and belief Co-Curricular & Extra- Curricular  Represented many seminars and conferences during the training period of the National Social Service (NSS) association Mumbai at Wada Thane district  Awarded the Certificate and Cash Prize for winning First prize during Inter- Engineering College Rangoli Competition. The award was given by the Mr. Nakul Patil the Cultural Minister of Maharashtra in 2003.  Awarded as the “Best Actress” with the Certificate and Cash Prize for winning First prize in the Lions Club Inter-College Drama competition. The award Was given by the Mayor of Thane in 1998  Appointed and Awarded as the “Vice-President” of the National Social Service (NSS) association Mumbai during the period 1998-2000.
  • 4. Date: _______________ Place: __________  Awarded Certificates and Prizes in classical dance Bharatnatyam conducted by Nalanda Bharatnatyam Nitya Niketan during the period 1991-2000.  Awarded as the “Best Recruiter of the Year 2008 - 2009” with SYSTIME Computer Systems Ltd with the Certificate And a Gold Medal.  Awarded as the “Make A Difference Award for SYS Fun” during the period 2008 - 2009 for excellent contribution in Event Management throughout the year with the Certificate and Cash Prize.  Excellence Award for the achievement in recruitment for the Year 2009 – 2010 with SYSTIME Computer Systems Ltd with a Certificate and Cash Prize.  Ranked No. 1 Recruiter in Capgemini Consulting India Ltd consistently last 6 months  Recognized as A+Rater, Conferred the Best rating which is reserved for Top Employees in Capgemini.  Awarded as Project Star for Q1 & Q3, 2011 and 2012 for the outstanding work done for the CRMG & Recruitment.  Awarded as Best Performer for H1 for the outstanding work done for CRMG.  Best ALP project for the year 2014.  Recognized and awarded Performance points in 2015 and 2016 for the valuable contribution across RMG function