18. SeparateCabin.
Improves seating
comfort. Enclosed hat
racks.
Improved meal service.
Freebeverage service.
More personalservice from cabin
attendants (freed from collecting
for drinks).
New, more informative in-flight
announcement.
Improved newspaperservice.
Tax-free salesalways starting
in BusinessClass.
19. This is whatwere going to do for Business Class
Ticket Offices.
Special phone numbers.
High level service at ticket
counters.
Check-in.
Simplified check-in for passengers
with carry-on baggageonly. Separate
check-in counters for BusinessClass.
Seatselection.
High service level, shorter lines.
Quicker check-inprocedures.
Special baggage racks.
ServiceLoungeat Kastrup
Telephone, telex services (debited).
Ticketing (Help with rebooking).
Office space.
Coffeeshop.
SAS News Bulletin Board.
Wardrobe for winter clothes.
MessageService.
Embarkation
Economy Classpassengersboard first.
BusinessClasspassengersboard last.
Gate managerto assist passengers.
Debarkation
BusinessClass first.